Overall, it's a very nice hotel IF the fit is right for you.
This is a hotel that very much caters to the young & hip crowd. (Full disclosure: I'm 50, so that isn't really me, and never has been.) Two points may help illustrate this.
First, the hotel has not one, not two, but three nightclubs and on Fridays and Saturdays, it's swamped. There's a velvet rope with people waiting to get in, you have to show your room key to get into the lobby, ditto to get into the elevator. The noise level was, surprisingly, not a problem and I'm pretty sensitive to noise, but this property is clearly aiming to be an uber-hip hotel.
Second, the shower in the room was see-through. Completely. There was a floor to ceiling glass wall between the shower and the bedroom. Not glazed, perfectly clear glass. If you're sharing a room, it is impossible to use the shower without giving the other person a full monty shower show. If that sounds like fun to you and whomever you're sharing the room with, go for it. If that's sounds a little more exhibitionist than is your taste, this hotel's style might not be for you.
Also, in general the staff was very good, but there were no fewer than three odd issues during a three-night stay. First, the check-in process took about half an hour. Eventually they had to cancel my reservation and create a new one. Staff handled it very well. Several times they offered me water or coffee or a drink while I waited and eventually knocked some off my room rate as an apology. So A+ for staff in this case, but it did nothing to convince me that their checkin process works well.
Second, they offered that they have memory foam pillows. I have a Tempurpedic mattress and pillow at home so I said I'd like one. Didn't get one. Next day, I politely mentioned it the front desk as I left for the day. They assured me one would be in the room when I returned. It wasn't. The pillows in the room were fine, but my approach is always "don't promise something you can't deliver."
Finally, the check out process was not smooth. I had to leave early for an early morning flight. I even got my bill printed off the night before, which they assured me wasn't necessary. I also asked the valet parking and they assured me someone was there 24/7, just phone down 10 minutes beforehand. The next morning, I phone down to get my car retrieved. The phone rang 20 times and wasn't answered. I gathered up my stuff and went downstairs. The guy at the front desk apologized and explained he was the only one working. There was no one at valet. He had to wait for someone at security to come watch the front desk, then he had to go around and get my car. Good thing I had checked out before, good thing I always leave an extra few minutes early, and good thing I was the only one checking it at that time! As it was, I had to wait downstairs for 10-15 minutes rather than being able to call down and have the car waiting. It would have been much worse if there has been multiple guests leaving for an early morning flight when this poor guy was all by himself.
So mixed feelings about this visit. Very nice hotel, but not really my style which is a bit more sedate, and while I'm willing to easily forgive little things, three odd experiences in a three night stay starts feeling like a pattern rather than an exception.
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- Also Known As:
- Andaz San Diego Hotel San Diego
- Ivy Hotel San Diego
- Ivy San Diego