Not a terrible place. Good location, decent rooms, cool design. Service is overwhelming to a fault and a bit superficial. The rooftop is awesome, but that comes with a downside.....
My girlfriend and I wanted a quiet long weekend in the sun and stayed here Wed-Sun. Starting Thursday night, both the rooftop and downstairs club take over the Andaz. Bouncers man the doors to the hotel and stand in the elevators, while a long line forms on the sidewalk outside and line ropes fill the lobby. Not the most welcoming way to "come home". As the party on the roof escalated around midnight, the bass pounded through the ceiling of our 6th (top) floor room, making it very difficult to sleep. We requested a quieter room the next day and were downgraded from king to queen on a different floor. A HUGE downgrade in size and quality accompanied by no offer to upgrade or comp room/drinks/etc., as might be expected at a hotel focused on delivering an excellent guest experience and high service. And, while somewhat quieter, we could still hear bass late at night during the rest of our stay.
We travel a lot for fun and work, and never complain about slightly disappointing experiences, but felt that this required a review.
Bottom line: if you want a crash pad that is club first, hotel second, the Andaz is for you. If you're looking for a quiet place to sleep with genuinely impeccable service, San Diego has plenty of great alternatives.
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- Also Known As:
- Andaz San Diego Hotel San Diego
- Ivy Hotel San Diego
- Ivy San Diego