I stayed here the night before and the night of my wedding in July. Everything about the day was absolutely perfect...with one exception, staying at the Andaz. We paid for early check in and were not able to check in until AFTER their normal check in time, which is a very late 4pm. The staff was nice and kind, but they did not follow through with their promises. I expected that after bringing guests to stay in more than 10 rooms at their establishment AND it being the most important day of my life, I would get service that was above and beyond exceptional. Well, I can honestly say I have received better, more timely and accurate service at Motel 6. Upon returning to our 1st floor suite (after requesting a higher floor upon making the reservation) we found the room had not been cleaned. There was still breakfast stuffs from that morning, trash and dirty towels and the bed was still as it was when I had left early that day. This is most upsetting because I had spoken with the maid personally and asked that she please return at a specific time, once we had left, to get the room prepared for the bride and grooms' return. My Maid of honor had also spoken with the front desk to see that the room be cleaned and perhaps given an extra special touch, being it our wedding night and all.... Well, in my white gown, I ended up cleaning the room myself. Not the most romantic thing ever.
It is a good thing we got superb, out of this world service on our honey moon in a 3rd world country...because the Andaz sure as hell let us down, big time.
- Official Description (provided by the hotel):
- Boutique Hotel in San Diego’s Historic Gaslamp Quarter Located within the historic and vibrant Gaslamp Quarter, Andaz San Diego is a lifestyle boutique hotel designed for the creative and progressive traveler with 159 rooms featuring 13 junior suites and 4 lifestyle suites. With its sleek style and fresh attitude, our San Diego Gaslamp hotel offers personal and uncomplicated services to help you explore, relax, recharge and make the most of your time in “America’s Finest City.” True to the Andaz concept, our hotel seamlessly blends within the neighborhood, offering vibrant social spaces that reflect the spirit of San Diego. ... more less
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- Also Known As:
- Andaz San Diego Hotel San Diego
- Ivy Hotel San Diego
- Ivy San Diego