Bottom Line: A good mix of trendy and upscale. It's a happening place on the weekends but this only enhanced our stay. Comfortable beds. Great ammenities. Superior customer service. Celebrity sighting.
This hotel is in a great location. The Andaz is very stylish and well appointed. I find the concept to be very refreshing and look forward to staying here again. The customer service was superior to any hotels we have stayed in- inlcuding the Ritz Carlton. We also saw a very handsome celebrity that was staying in the hotel- kind of exciting!
Check in was a little weird- as I wasn't quite sure where the front desk was but they check you in and escort you with your luggage to your room and explain everything. Most things in the mini bar are complimentary which is so nice to have. Decent sized bottles of alcohol are available for purchase in your room as well. They have a Escalade that will take you anywhere within 2 miles of the hotel, so be sure to use it.
This is a happening place at night! We counted at least 3 bars one of which was on the rooftop. They have a special elevator for guests (to go to your room OR any of the bars) so you don't have to wait in line. It was great when we were getting tired at the end of night because we would come back here and hang out for a bit and then go to bed. The pool is also a happening place during the daytime, worth going to.
Shower: it is open with glass but there is a solid door on the bathroom. It's different but it didn't bother my husband and I. It actually made the room feel more spacious. The rooms are not large (which is normal for downtown hotels in any city) but despite some other reviews we did have drawers at the foot of the bed which we found adequate.
Ext vs Int rooms: I requested an interior room based on previous reviews of noise and was totally bummed that there is only a view of concrete walls, so I think I'd probably request and exterior room next time.
Customer Service: So good that it was noticeable (and this was before we had any issues). They were great in every capacity. When we did have an issue with our shower leaking and they fixed it once, they had to come back again. They handled it well and I was pleased. It is rare to have good customer service anywhere these days but the fact that is was obvious from the minute we checked-in was refreshing.
I highly recommend Sunday brunch at Searsucker down the street. It's about a 5 minute walk on 5th street. We found it by accident while walking around, try the 'man-mosa" it was a big hit with our group. It was fantastic and fun and different! If you're hungry late night, the diner on the corner is open 24hrs and hit the spot.
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- Also Known As:
- Andaz San Diego Hotel San Diego
- Ivy Hotel San Diego
- Ivy San Diego