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“Hilton Garden Inn - North San Diego”

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Hilton Garden Inn San Diego/Rancho Bernardo
Ranked #52 of 279 Hotels in San Diego
Certificate of Excellence
Chandler, Arizona
Level Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Hilton Garden Inn - North San Diego”
4 of 5 bubbles Reviewed September 30, 2013

The exterior of this hotel does not have the look of a new Hilton Garden Inn. It appears to be an older spanish style hotel that has been completely refurbished. The interior has been completely redone and has the look and feel of the new style HGI. The first floor has the front desk and a restaurant and bar. The hotel is very big and it felt to me that it had been two hotels at one time. It was a very long walk from the lobby to our room - which I had trouble making. Check in was routine as expected. Our room was a very large junior suite with a view of a patio. There was a little freeway noise. The bathroom was large with adequate shelf space around the sink. The AC fan was noisy and adjusting the thermostat was a complete mystery. Instructions on adjusting the thermostat should be included in theirr information booklet. Room service and Breakfast were good; breakfast more expensive than other HGI. Overall it is a good hotel and might stay again but be aware of room selection.

Room Tip: Get a room close to the lobby
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thad43ky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, October 3, 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We greatly appreciate your honest input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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604 reviews from our community

Traveler rating
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    173
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    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
PICO RIVERA, United States
1 review
4 of 5 bubbles Reviewed September 30, 2013

This Hotel is a great value, Clean, Quiet lots of food options close to Hotel. Nothing Fancy just good value for your money. It is not very convinient if you are visiting San Diego or its many attractions, but you should know that when booking and that is no fault of the hotel. enjoyed our stay.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Edgar O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, October 3, 2013
We greatly appreciate your feedback! We pride ourselves on providing our guests clean and quite accommodations. You can count on us to be your home away from home. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raymond, Maine
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed September 27, 2013

Stayed at Rancho Bernardo Hilton Garden Inn for recent business trip. Hotel was adequate - staff was pleasant, rooms were clean and in good shape, lobby was fine for sitting and having a drink. But there was nothing outstanding or memorable about it. Room decor was undescriptive, location is in business-park environment, nothing that was a 'wow'.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, October 3, 2013
We would love to be able to have the chance to make sure your next stay is extraordinary and memorable! Our guests are the most important part of our hotel, and we work tirelessly to guarantee their complete satisfaction. On the behalf of our entire staff, I would like to invite you back. Please let us know the next time you will be in the area and we will make sure we take better care of you!
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Offaly
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed September 26, 2013 via mobile

Wonderful welcome from front desk staff on arrival and every time after that. Room was perfect after a long journey. Breakfast was included in my rate and it was more than satisfactory. Great staff here too. Only negative was the gym. Whilst I didn't mind that it was small, there was not a fresh aroama to be had! Overall, I would go back again due to the proximity of my place of work.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rojo71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, September 27, 2013
We are so happy that you enjoyed your visit to San Diego! We appreciate your comments and thank you for the insight they offer. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 16, 2013

My husband and I vacationed in San Diego and stayed at Hilton Garden Inn. This was a very lovely hotel. The staff were friendly and helpful. We were pleased with our room and breakfast was reasonably priced. You have the option to eat a chef prepared breakfast or continental style. If we are in San Diego area again, we would definitely stay at this hotel.

Room Tip: Join Hilton Honors to receive perks.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gail A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, September 19, 2013
Thank you so much for your thoughtful review! We greatly appreciate it, and are so pleased that all of our hard work has paid off. Your words and acknowledgments are what drive us! We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Florida
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

Comfortable and convenient hotel, close to work and I-15. I've stayed there several times before and rely on their ability to satisfy my needs for a peaceful night before or after a long work day usually including several hours of freeway driving to or from LA.

Room Tip: city side is a little quieter away from I-15 and parking lot
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob32953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, September 4, 2013
We are very pleased to hear that you enjoyed your visit to San Diego! Our entire staff greatly appreciates your feedback! On your next visit please ask for Joe, so I can have the opportunity to thank you in person! We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iran
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed August 25, 2013

The staff were OK! but the hotel is pretty new. Rooms were excellent. A carpet and door was scratchy

and stained but the sheets/ chair/ bathroom were great! Soaps and shampoo's brand is neutrogena.

Clearly, they do care about their guests! Free parking. Unfortunately, breakfast wasn't included. It

would be fantastic if they offer breakfast too with the same price.
I saw couple of reviews for being noisy because of highway. I didn't hear anything I'm not sure if

that's because of my room or there were no noise. It is 20 minutes driving through highway to reach San

Diego. But I think gas price + hotel room is more efficient rather than booking a hotel room in downtown

area (most of DT's hotel charge $20-40 for parking). But if you don't have a car, I suggest you to book

a hotel in DT since taxi is pretty expensive and I don't think public transportation from Rancho

Bernando is a good option here.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Awesome_Coral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, August 29, 2013
We greatly appreciate your wonderful comments about our property! You can count on us to be your home away from home. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn San Diego/Rancho Bernardo

Property: Hilton Garden Inn San Diego/Rancho Bernardo
Address: 17240 Bernardo Center Drive, San Diego, CA 92128
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Best Value Hotel in San Diego
#64 Family Hotel in San Diego
#74 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn San Diego/Rancho Bernardo 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Hilton Garden Inn San Diego/Rancho Bernardo Hotel San Diego
Hilton San Diego
San Diego Hilton Garden Inn

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