This was by far the worst experience I have ever had at any hotel. First it started with valet telling me their lot was full, and I would have to park across the street. Just as I was about to pay the meter, I realized all cars would be towed between the hours of 2am-6am. I came back and told the valet manager my distress of having to worry about my car being towed. He then informed me, he was not aware of that rule because he did not work that "lot", then suggested I just keep driving around and find a "self-parking" garage. Infuriated and deeply frustrated, since I had booked 3 rooms for the weekend for a bachelorette party, I asked to speak to the hotel manager, who also told me that she was "sorry" and unfortunately the lot was full, blah, blah , blah. Dinner by the pool consisted of bad food and even badder service. Since when was snooty and rude service meant a place was "cool"? Although the ambiance was nice, the service from numerous employees was so atrocious it definitely tainted the experience. Tried to have breakfast at (JSix) the hotel's restaurant the next morning and was told that it would take 20 minutes to sit 7 people and another 20 minutes to sit another 7...so "maybe we should consider going elsewhere". Wow! I thought I was on candid camera...because I couldn't believe it. I would never ever recommend staying at this hotel. There are many other trendy and chic hotels with better customer service!
- Official Description (provided by the hotel):
- At the apex of cosmopolitan downtown San Diego, the boutique Kimpton Hotel Solamar lounges between the exciting Gaslamp Quarter, trendy East Village and stunning San Diego Convention Center. These vibrant neighborhoods complement the luxury hotel's coastal cool décor and personable service. Home to the sassy rooftop LOUNGEsix and adjacent Jsix restaurant, Hotel Solamar is also moments from PETCO Ballpark, San Diego Bay, Balboa Park and the San Diego Zoo and miles of beaches. ... more less
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- Also Known As:
- Kimpton San Diego
- Hotel Solamar San Diego