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“Friendly, accommodating staff, nice place to stay.”

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Residence Inn San Diego Del Mar
Ranked #90 of 278 Hotels in San Diego
Certificate of Excellence
Covina, California
2 reviews
“Friendly, accommodating staff, nice place to stay.”
Reviewed May 4, 2014

The staff, from the front desk to housekeeping, was friendly and helpful. Amazingly, housekeeping was already on the elevator with us when we first went up to the room in order to promptly take care of our special requests.

Evan, the manager, made us feel that he would do anything to make sure our stay was a very positive experience. The rest of the staff had the same attitude.

The room was clean and comfortable. With a full kitchen, a definite plus for families looking to limit the costs of eating out.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank GIFoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvanHaft, Manager at Residence Inn San Diego Del Mar, responded to this review, May 6, 2014
Hello GIFoto,

We are pleased to hear that you enjoyed your stay with us. Thank you so much for taking the time to share your experience. I shared your comments with the staff at our daily meeting and they were pleased to hear that you had a memorable stay. We look forward to seeing you during your future travels in the San Diego area.

Sincerely,

Evan Haft
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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212 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Noida, India
Level 4 Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 28, 2014

The property is pretty new and you feel that in the hotel. Very nicely designed interiors with almost all amenities. Really loved the mirrors in 3 directions in front of wash basin!
The hotel staff was very friendly and helpful too.
The breakfast was good as most Marriott properties, could be better with some added vegetarian options.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Pseudo_AG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiyomi C, Director of Sales at Residence Inn San Diego Del Mar, responded to this review, April 29, 2014
Hi Pseudo_AG,

Thank you for your review! We're glad that you enjoyed your stay with us. Thank you for your feedback on breakfast! We are constantly striving to exceed our guests' expectations and I have relayed your suggestions to our leadership team to see where we can add more vegetarian options. We look forward to seeing you next time you're in San Diego!

Safe travels!

Kiyomi C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
Reviewed April 22, 2014

The staff were all very friendly, helpful and kind. The free, included breakfast every morning was wonderful and the suite size is huge comparatively speaking to the Marriott highrise right down the street which is both more expensive and has less amenities. I am a horse-trainer in the Del Mar area and would go there again in a New York minute!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiyomi C, Director of Sales at Residence Inn San Diego Del Mar, responded to this review, April 23, 2014
Hi Laurie A.,

On behalf of the whole hotel team, thank you for your review! We're glad you enjoyed our amenities and suite during your recent stay with us. Hopefully we'll see you back again come Race Season!

Safe travels!

Kiyomi C.
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New Jersey
Level 6 Contributor
98 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 14, 2014 via mobile

Newly built hotel located in a hotel/office park area. Good sized King room with a sofa bed and small kitchen which even had a cooktop. Quiet, well maintained although we were told upon check in that card keys only allowed access to our own floor, this was not true. We requested a room with a safe and were quickly moved to another on the same floor. Bathroom was clean but unexceptional; materials and finishes were kind of "builder's special". Like many other hotels, nothing unique. Full breakfast was good, and included self served eggs, waffles, muffins, sausage, a variety of cereals including granola. Although they had many seating areas, I was unable to find a quiet area to make phone calls because they were all full of overflow diners from the breakfast room. They have located a large flat screen right next to the computers so had to compete with the hockey game while I changed my reservation online and on my phone. Cramped underground parking.

Stayed April 2014, traveled solo
Helpful?
1 Thank Bravegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvanHaft, Manager at Residence Inn San Diego Del Mar, responded to this review, April 15, 2014
Good Evening Bravegirl,

Thank you so much for staying with us and taking the time to post about your recent stay!! I am so glad to hear that you enjoyed your stay and I will be sure to pass on your comments to the housekeeping department and the rest of our staff. We hope to see you again soon the next time you visit the San Diego area.

Sincerely,

Evan Haft
Assistant General Manager
Evan.Haft@marriott.com
858-461-4997
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level 5 Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 7, 2014

We recently stayed at this hotel for two nights, with a late check in. Our requests for top floor were gladly accomodated by the front staff. Amber was pleasant, explained the key for access in and out of the gated garage. She also told us where the local restaurants were. The room was clean,and very comfortable. Breakfast was plentiful, and the area was always maintained and well supplied with all choices.
When in the Del Mar area, we would happily stay at this hotel again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank cara2791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiyomi C, Director of Sales at Residence Inn San Diego Del Mar, responded to this review, April 8, 2014
Hi cara2791,

Thank you for your review! We're happy to hear that next time you are in Del Mar, you'll stay with us again! Hopefully you were able to try a restaurant or two that Amber recommended-if not, you'll definitely have to come back soon :).

Safe travels!

-Kiyomi C.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level 6 Contributor
135 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed April 1, 2014

We are gold members with Marriott and almost exclusively stay at Marriott properties. We are also Vacation club members. This is one of the first times Marriott let us down. What happened!!!?? I was less than impressed with the check in desk, although when we were leaving, the front desk seemed genuinely concerned about our complaints. First off, the layout of the room is not condusive to someone sleeping on the sofa bed. You cannot close off the area where the bathroom sink is located, so the very bright light shines straight onto the sofa bed. There is no mirror in the bedroom, so you have to get ready by the bathroom sink. There is no hook in the shower/toilet area, so you end up putting your clothes on the floor when you shower. Our room was pretty noisy, even though it was 5 floors up from a busy street.-nothing you can do about that! The worse thing was the housekeeping. Towels were not changed, even though visibly dirty and just tossed on the rack. I realize we should have tossed them on the floor to be changed, but normally Marriott changes them anyway if they are visibly used. The counter was not wiped down and trash not picked up ie empty coffee cups, soap wrappers, etc. The second night we came back to the room late afternoon and towels were changed (since we put them in a pile on the floor), but nothing else was done. When I asked the front desk person (same person who checked us in), he said normally housekeeping does not return a second time. I asked if someone could go back in so he called and asked me "what did I need them to do?" I said everything, like make beds, tidy up, wipe counters, and it seemed like this was not a normal request. Apparently the housekeeper had to go to lunch so was in a hurry and simply changed the towels and did nothing else. I am not sure she/he ever meant to complete the work, but he/she did end up at least coming in and making the bed-that's about it. One last thing-why aren't they providing lotion anymore? Only shampoo and conditioner is provided, and since we always get lotion, I never bother bringing any. In short, these seem like small things, and in the bigger picture, they surely are small, but I have grown used to wonderful Marriott standards of excellent service and little extras, as well as well appointed rooms and this hotel fell short. We will need to find another Marriott property to stay at since our daughter now lives in Solana Beach, so we will be returning to north county at least a few times a year.

Room Tip: Ask them which side of the hotel is quieter. Not sure-but the ones in the back side seem pretty noi...
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lovestobike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casey G, General Manager at Residence Inn San Diego Del Mar, responded to this review, April 2, 2014
Dear Lovestobike,

Thank you for your recent stay with us and the feedback you provided me and the team. I am very sorry about the experience you and your family had with us. This is certainly not what you should expect from any type of Marriott. I would like to make sure that I have all of the necessary information to correct these mistakes, if you have a moment, would you be able to reach out to me to discuss further. I greatly appreciate your time and thank you again for your Marriott loyalty!

Sincerely,

Casey Grieme
General Manager
casey.grieme@marriott.com
(858) 461-4960
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Phoenix, Arizona
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 29, 2014

Thank you, Rhonda, for making us feel so welcome. You were attentive, personable and made us feel as though we had known you for a long time. Your hotel was clean, comfortable and displayed a large selection of breakfast items. Thanks for making our 2 night stay so special!

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bj_southwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiyomi C, Director of Sales at Residence Inn San Diego Del Mar, responded to this review, March 31, 2014
Hi bj_southwest,

Thank you for recognizing Rhonda in your review!! She's an all star and leads our fantastic front office team. We couldn't agree with your comments more!

On behalf of the entire staff, thank you for choosing the Residence Inn Del Mar for your two-night stay and we hope to see you again!

Safe travels!

-Kiyomi C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn San Diego Del Mar

Property: Residence Inn San Diego Del Mar
Address: 3525 Valley Centre Dr, San Diego, CA 92130-3302
Phone Number:
Location: United States > California > San Diego
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #90 of 278 Hotels in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Diego Del Mar 3*
Number of rooms: 118
Official Description (provided by the hotel):
Set a pace that suits you at one of the leading hotels in San Diego Del Mar, Residence Inn San Diego Del Mar. Centrally located in the Del Mar/Carmel Highlands area of northern San Diego, you'll thrive at our inventive hotel. For business travelers, we'll put you near the biotech and research firms in the Del Mar, Sorrento Mesa and La Jolla areas. If visiting for pleasure, you'll appreciate our San Diego Del Mar hotel's proximity to many attractions, such as SeaWorld®, San Diego Zoo, beautiful Southern California beaches and local golf courses, including the world-famous Torrey Pines Golf Course. Our extended-stay hotel in San Diego Del Mar, California, offers 118 spacious studio, one and two-bedroom suites with separate living and sleeping areas. A fully equipped kitchen and grocery delivery service come standard at our San Diego Del Mar hotel, as well as high-speed Internet. We also offer hot breakfast daily, evening social hours several nights a week, an outdoor pool and state-of-the-art fitness center. ... more   less 
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