This place SUCKS!
We pre-purchased tickets for a comedy show starting at 930. We arrived around 9 and there were ~10 people on line so we went for a drink. Came back around 920 and there was a line down the block. We joined the line b/c there was only one line so we assumed everyone else on the line had pre-purchased as well.
A security guard came down the line and announced that there was a 2 item minimum per person once we entered the venue. That wasn't printed on my ticket, so I found it a bit disturbing, but I was there already and wanted to see the show.
After 10-15 mins of people being let in someone came around and announced that if anyone was purchasing tickets at the door they would have to wait at the end of the line. Why weren't they doing that from the beginning?
A few people before my party and I were to be let in it was announced that it was standing took only from that point. Wtf?! There were about 15 of us left that had prepaid and about 6 left that hadn't. Most of us didn't want to stand for a 2 hr show, so we asked to speak to the manager.
The manager refused to come up, that is until a cop arrived. The cop talked with the manager, Danny to see what could be done and Danny refused to do anything (no transfers, no refunds) so the cop urged us to file a civil suit.
Eventually Danny agreed that if we put out name on a list we could come to the next evening's show. The next evening was Sunday and most of us have work Monday so we asked if there were any other options. He gave us the contact info for the director of marketing and urged us to contact him if that was the case. I emailed the guy 3 days ago and still no response...
I'm $87 bucks down and I am NOT a happy camper.
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