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“Unaccommodating”

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Omni San Diego Hotel
Ranked #18 of 278 Hotels in San Diego
Certificate of Excellence
San Diego, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Unaccommodating”
Reviewed August 11, 2014

Overall great experience and stay with friendly staff. However, the downfall was when requested an extra 30 minutes past the check out time, it was refused claiming that the room was already reserved for the day. They don't even allow people to check in until 3 P.M. Really?!

  • Stayed August 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Susie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniSDManagement, General Manager at Omni San Diego Hotel, responded to this review, August 13, 2014
Dear Susie W,
Thank-you for taking the time to post a review on TripAdvisor. We're pleased that the majority of your experience was positive. I'm particularly proud of our friendly staff, so thank you for acknowledging them. I also want to apologize to you for our inability to extend late check-outs on the day of your departure. We want every aspect of our guest's stay to be perfect and sincerely regret that this tarnished your visit to some degree.
I hope that you will still think of the Omni San Diego Hotel when you are coming downtown for a getaway.
Thank-you for the opportunity to serve you,
Brian Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,328 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (533)
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Manchester, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 11, 2014

We booked this hotel as a treat for our fifth wedding anniversary and got it as a deal through hot wire. We asked for a king room and deliberately avoided the 'comic con' madness by booking the Sunday night. We arrived and were told that we had a double double room. I said that we had booked a King room and I was told that since it was through hotwire, it would be on what rooms were available. Having travelled a long long way, we were disappointed with this but accepted it.

The hotel is nice and clean, the staff were friendly. The pool is lovely, my only criticism of it would be that people left their used towels on the sun beds when they had finished at the pool, so you did not know which sun beds were free.
On one day, there were a lot of children running around and shouting, which was not it relaxing at all.

The location is ideal, unfortunately we did not see a football match but it would be an ideal hotel to stay at if you were seeing a football game.

Room Tip: If booking through hotwire be careful if you want a specific room
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  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Papillon3006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniSDManagement, General Manager at Omni San Diego Hotel, responded to this review, August 13, 2014
Dear Papillon 3006,
Thank-you for sharing your recent exprience from your 5 year wedding anniversary celebration. I am so very sorry that we did not measure up to your reasonable expectations for such a special occasion. We endeavor to meet all guest requests but clearly we ran short of king-bedded rooms on the dates of your visit. We have a terrific working relationship with HotWire and value their clients as our own. Like some other on-line travel agents, they don't provide a means for bed-type requests and we are left to scramble sometimes when the guest arrives. We hope that functionality will arrive soon.
I'm pleased that you experienced a clean hotel, friendly staff and enjoyed our location. I hope you'll visit us again and if you do, I might recommend booking directly on the omni hotels website where very specific requests can be made.
Sincerely,
Brian Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level 6 Contributor
105 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed August 10, 2014

Literally right next to Petco Park, home of the San Diego Padres. We are on a business trip at the convention center, and it is steps away. Right near green trolley stop that takes you all around San Diego. Really nice staff, very clean. Lovely pool on 6th floor balcony. McCormick and Schmick restaurant in lobby. Can't go wrong here.

Room Tip: Corner room 1405 spectacular view. Windows on two sides.
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  • Stayed August 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniSDManagement, General Manager at Omni San Diego Hotel, responded to this review, August 11, 2014
Dear Susan C,
We're so pleased that you're enjoying yourself at our hotel! You noted our friendly staff and the cleanliness of the hotel and for that, I do want to thank you. It's such a pleasure to share this kind of feedback with our staff because I believe they deserve to be recognized for their professionalism and competance. We're also glad that you were able to enjoy our relaxing pool area and McCormick & Schmick's Seafood Restaurant.
Please continue to enjoy yourself and the views....and visit us again soon!
Sincerely,
Brian Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisburn, United Kingdom
Level 6 Contributor
152 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed August 10, 2014

I stayed here for five nights in May for an international conference. The location is simply perfect. I could leave my room and five minutes walk later I was in the conference session in the convention centre. Perfect!

The room was lovely, well appointed, modern and clean - everything I could want.

Breakfast buffet was a little pricey but pretty decent.

Tip: register for free as an Omni Select Guest before you go and you get a drinks voucher for coffee in the lobby coffee shop each day.

I had hired a bike for a couple of days and there was no problem storing the bike in the room overnight.

Anytime I'm back in San Diego for a conference, this will be my number one choice.

  • Stayed May 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Tim-J-W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniSDManagement, General Manager at Omni San Diego Hotel, responded to this review, August 11, 2014
Dear Tim J-W,
Thank-you for sharing your positive feedback on TripAdvisor. We are happy that you had such a positive experience with us while attending your conference. I'm proud to interject that our hotel was the ranked #1 among all Omni Hotels & Resorts for Overall Experience as rated by meeting planners on the company's feedback surveys for all of 2013. Regardless of whether you are visiting for a conference or for a much needed personal getaway, we take pride in providing a hotel environment that surpasses all of your expectations.
We hope that you'll visit us again soon.
Sincerely,
Brian Hughes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, CA
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 10, 2014

Omni San Diego is a large but quaint feeling hotel in downtown San Diego. My wife and I had a stay-cation during an August weekend and were pleasantly surprised. Would have loved to go to a Padres game (right next to Petco Park) but thy were not home.

  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank DadOfTwins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniSDManagement, General Manager at Omni San Diego Hotel, responded to this review, August 11, 2014
Dear DadofTwins,
We're so pleased that your stay-cation was a success! A battery re-charge is essential from time to time and we couldn't be happier that you chose our hotel and that you had such a positive experience. I hope that you'll make plans to stay with us again when the Padres are back in town. In the meantime, thank-you for submitting this review!
Sincerely,
Brian Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed August 10, 2014

Lovely hotel, very clean, very friendly staff, comfortable beds and pillows, feels new. Only comment is that you can hear hallway noise while in ones room. I carry earplugs and they did the trick. Great location!

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank janemJ2078IP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniSDManagement, General Manager at Omni San Diego Hotel, responded to this review, August 11, 2014
Dear janemJ2078IP,
We appreciate your feedback very much. Thank-you for acknowledging our housekeeping team's hard work, our comfortable beds and our friendly staff. These are all essential elements of a positive hotel stay and we're very pleased that we made such a positive impression. I'm sorry that there was noise in the hallway and hope that it did not cause a long term disturbance or impact your sleep.
I hope we'll have an opportunity to welcome you back soon.
Sincerely,
Brian Hughes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
Reviewed August 9, 2014

Liked it a lot. Good location. By the water. Across from convention center.
Friendly people, day and night. The rooms are OK. Lots of restaurants nearby. Concierge was extremly helpful. They arranged everything we asked for. Dovey liked it too. He was travelling with. us. Dovey does not like everything.

  • Stayed July 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni San Diego Hotel

Property: Omni San Diego Hotel
Address: 675 L Street, San Diego, CA 92101-7022
Phone Number:
Location: United States > California > San Diego > Downtown , East Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in San Diego
#16 Family Hotel in San Diego
#20 Romantic Hotel in San Diego
#22 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni San Diego Hotel 4*
Number of rooms: 511
Official Description (provided by the hotel):
The Omni San Diego is located in downtown San Diego, just steps from the historic Gaslamp quarter and connected via skybridge to the San Diego Padres ballpark, PETCO Park. This luxury hotel was designed with a cosmopolitan feel to compliment the sunny San Diego setting. The interior is contemporary and comfortable, decorated in warm earth tones and natural materials. Guestrooms are relaxing and well appointed with the finest bedding, upscale bathroom amenities, free wireless internet and unbeatable views. In addition, the hotel houses an extensive collection of rare baseball memorabilia, including a variety of autographed baseballs, jerseys, and a Babe Ruth contract. Whether traveling for business or leisure, a stay at the Omni San Diego Hotel is one you won't soon forget. Culinary offerings include McCormick & Schmick’s Seafood Restaurant, open daily, 6am to midnight. Offering the freshest selection of seafood in San Diego, menus are printed daily based upon local fish market supply and focus on seasonal, locally sourced, farm-to-table creations highlighting organic ingredients. Supplementing the menu is a thoughtful beverage list including progressive wines-by-the-glass and mixologist inspired cocktails with a “house made” approach. The Terrace Bar & Grill, open everyday through September, 11am to 8pm – Poolside, Level 6. In-Room/Remote Dining: 24 hours a day online. Morsel’s Café: Open everyday, 6am to 10pm – Lobby Level. Enjoy a variety of Starbuck’s coffee beverages, grab a snack to go, pick up travel-friendly sundries or a San Diego themed gift on the run. ... more   less 
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TripAdvisor is proud to partner with Omni Hotels & Resorts, Booking.com, Travelocity, Expedia, Hotels.com, TripOnline SA, Orbitz, Cancelon, Hotwire, Priceline, Cheap Tickets, HotelQuickly, HotelsforEveryone, getaroom.com, HotelsClick and Evoline ltd so you can book your Omni San Diego Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Omni San Diego

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