This was our 4th visit to this property, in the last two years or so, and we never had any problems with the service or facilities before.
But this time, the front desk had problems with finding available rooms for us, despite making reservations, six months previous. We checked-in about 2:00 pm and Brandy or Brenda at the front desk told us to come back a little after 3:00 pm, because the rooms weren't ready. We came back at 4:00 pm and our room was still not ready, despite two guests ahead of us receiving their room keys with no problems. Our room request was nothing special, but just your basic one bedroom suite.
After finally running a print out of the available rooms, Brandy gives us our room keys to suite #147. Low and behold the toilet didn't flush. We call the front desk at 4:50 pm (Oct 7th), Brandy informs us that she will call buidling maintenance to check the toilet out. One hour later at 6:00 pm, no one still does not show up. We call Brandy and she says, "ooh I taught it was fix, the maintence person said, he just fixed it" Of course we respond that no has showed up yet. At about 6:20 pm, a "angry" maintenance person knocks on our door and mumbles something and proceeds to the toilet. After about 5 minutes, he walks out without saying a word. We assumed he fixed the toilet and obviously he did.
We will probably be back to this property again and hope the above incidents were only a one-time bump in the road, but for the price you pay for suites and parking here, you expect the service to be a little better than the motels down the street. SGS 10.13.06
- Official Description (provided by the hotel):
- The Residence Inn by Marriott® San Diego Mission Valley is in the center of it all! We are an upscale all suite extended stay hotel in San Diego California located only five miles from the San Diego International Airport (SAN) and just down the street from Sea World Adventure Park®. From the beaches of Torrey Pines to Belmont and Balboa Parks to the night life of the Downtown Gaslamp Quarter, The Residence Inn by Marriott® San Diego MissionValley is in the heart of all San Diego! ... more less
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- Also Known As:
- Residence Inn San Diego Mission Valley Hotel San Diego
- San Diego Residence Inn