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“A delightful stay with my family!” 5 of 5 stars
Review of Residence Inn San Diego Rancho Bernardo/Scripps Poway

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Residence Inn San Diego Rancho Bernardo/Scripps Poway
Ranked #76 of 281 Hotels in San Diego
Certificate of Excellence
momto2boys07
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“A delightful stay with my family!”
5 of 5 stars Reviewed June 24, 2013

My family and I stayed 3 nights at Residence Inn and Suites. This was the first time we have stayed at a Residence Inn and were pleasantly surprised.
Upon check-in, there was a mix-up in our reservation but the girl at the front desk was quick to fix it and even gave us an upgrade, which we greatly appreciated.
The desk staff was always very friendly and helpful and really made our stay more enjoyable. The rooms were well appointed and comfortable. It was quiet and very relaxing, even while traveling with kids. :)
The breakfast was wonderful and above continental breakfasts I have had at other hotels. The breakfast staff was extremely friendly.
The pool was nice and well maintained and always had fresh towels.
I highly recommend this hotel and thank the staff for an enjoyable stay!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
2 Thank momto2boys07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, June 27, 2013
Thank you for sharing a review of the hotel on Trip Advisor. I have passed along your wonderful feedback to my staff and they were happy to hear that their hard work was recognized and that they were able to make your stay as comfortable as possible. Hope you stay with us again soon!

Kelly Herrington
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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330 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Salem, Oregon
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 14, 2013

My family only stay at Marriott hotels exclusively at residence inn's. I can say this one has exceptionally great staff! Cindy, Marie, Alexis, Trent and Derek all went out of there way to make sure my request were met. My son and I stayed for 6 nights and loved the hospitality and the hotel itself was kept up and very responsive to anything small problems it may have had. A hotel snob for sure and would rate this a 9 Only because we had Horribly rude and drunk wedding party our 5th night that kept us up. and as other hotels can not confirm our request but can try to accommodate them upon arrival. I requested a room on the 4th flr, found one one on the second flr thats seemed more quiet until some elephants moved in above me. liked my room on the Other than that and know staying in a hotel will not be perfect. I give this hotel my highest recommendation. If you are picky like me, stick to the 4th flr. But the staff here make it worth the trip and the Small issues. I will definitely be back! Clean, updated, friendly and accommodating best describe this property! The location turned out great as it is in a great area and groceries, gas and food are within the parking lot or an easy 1/2mile up. 15-20 min to any main attraction! Easy jot to the freeway. This was a great place all around!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 4 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
2 Thank JP31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, June 18, 2013
We were simply delighted to read the wonderful review you shared on TripAdvisor. Our team is committed to providing service so memorable, and we're glad it showed. Thank you for the kind words. We look forward to having you stay with us again in the future!

Warm Regards,
Kelly Herrington
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 14, 2013

My family and I spent 6 days in San Diego with family attending a wedding. What a fantastic experience we had. Our accomodations were wonderful. ALL of the staff were knowledgable, friendly, helpful, courteous and went out of their way to make sure we had everything we needed. Two persons I would like to recognize, Cynthia (front desk) and Maria (dining area) were outstanding, so kind, and truly made us feel welcome.
When we visit San Diego again, hands down, we will be staying here. Thank you Derek and team. You guys were incrediblel!!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
1 Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, June 18, 2013
Thank you for the GREAT review! We value your feedback and appreciate you taking the time to evaluate your stay. We are so pleased that you enjoyed your stay with us and that the staff took good care of you. We hope you come back and visit soon.

Warm Regards,

Kelly Herrington
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 8, 2013

my family and I had to stay at the Residence Inn on Scripps Ranch for 1 month because of a flood in our house. The staff was the most friendly I have ever had to deal with. Service was the best ever. We had breakfast every morning and it was great. Always had enough food and it was very good. 24/7 coffee bar, was the best. Just overall friendly staff and was always clean. Would recommend this Residence Inn to anyone.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
1 Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, June 10, 2013
We were simply delighted to read the wonderful review you shared on TripAdvisor. Our team is committed to providing service so memorable, and we're glad it showed. Thank you for the kind words. Thanks for staying with us.

Warm Regards,

Kelly Herrington
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
116 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed June 6, 2013

We had room 415: a huge two room suite. So quiet and clean! They offer a free dinner WITH WINE every Monday through Thursday night! The breakfast was plentiful with a large variety of foods, and different foods each morning. The staff were all so friendly and helpful. As our kids get older, we find that all of us in one room as we travel just doesn't work, so we will definitely be more than willing to pay the extra amount on future trips to stay in a clean, roomy Residence Inn!

This hotel is located about 20 minutes from the San Diego Zoo and 40 minutes from Legoland, just FYI.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
2 Thank Goophygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek E, Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, June 8, 2013
ColoradoCleanfreak,

Thank you for the great comments and review! It's nice to get recognition from a guest as well traveled as yourself. With kids of my own I can definately relate when considering room sizes during travel. We are glad that you and your family chose to stay with us and hope you can visit us again soon!

Warm Wishes,

Derek Edwards
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 3, 2013

The staff went out of their way to help! We had some special dietary needs at the terrific breakfast and they were very quick to accommodate us. The hotel was immaculate. Every time we passed an employee we were asked if we needed help. We will definitely return!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
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    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
1 Thank Ellen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek E, Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, June 4, 2013
EllenD,

We are glad to hear you enjoyed your stay and thank you for taking the time to share it with others. We make special notes of the ingredients in the food we serve due to the increase in dietary restrictions including food allergies, religious reasons, personal preferences, etc. I certainly hope you and your family are able to come stay with us again soon!

Thank you again.

Best Wishes,

Derek Edwards
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
5 of 5 stars Reviewed May 27, 2013

While visiting his Children in San Diego my husband became ill. I was staying with friends at Crown Point and decided we needed to be together. I called the Residence Inn and booked a room. When I checked in I explained my husband was ill and could I have a handicapped accesible room. Every one on staff there was extremely helpful. The room was perfect with a step in shower which was needed. The breakfast and dinner meals were plentiful and delicious. One of your staff, Cindy S. assisted me in preparing trays for my husband. All were responsive to my special needs for my husband. Thank you, Thank you.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
Thank GinaTampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek E, Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, May 30, 2013
GinaTampa,

Thank you for submitting your review on Trip Advisor. We certainly hope your husband is doing better and our best wishes and thoughts go out to you both. We have a variety of guests stay for a variety of different reasons so it is good to hear that we were able to help you during a unique and unexpected situation. Thank you for acknowledging Cindy, we have already shown her your review and we are all proud of her. Please give your husband all our best from our entire staff.

Sincerely,
Derek Edwards
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn San Diego Rancho Bernardo/Scripps Poway

Property: Residence Inn San Diego Rancho Bernardo/Scripps Poway
Address: 12011 Scripps Highlands Dr, & Scripps Poway Pkwy, San Diego, CA 92131-5156 (Formerly Residence Inn San Diego Scripps Poway Parkway)
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Diego
#4 Business Hotel in San Diego
#37 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Diego Rancho Bernardo/Scripps Poway 3*
Number of rooms: 95
Official Description (provided by the hotel):
Our extended stay hotel offers 95 Marriott suites each with separate living and sleeping areas and fully equipped kitchens. We offer perfect extended-stay accommodations by combining all the comforts of home, including wireless high speed internet, hot complimentary full breakfast buffet, outdoor pool and much more. We are located just minutes away from Rancho Bernardo, Poway, and San Diego business parks, and we are a short distance from southern California's beaches, Sea World, the San Diego Zoo, the San Diego Wild Animal Park, and other area attractions. When visiting San Diego, the Residence Inn by Marriott - San Diego/Rancho Bernardo/Scripps-Poway is the perfect choice for you! ... more   less 
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Also Known As:
Residence Inn San Diego Scripps Poway Parkway Hotel San Diego
San Diego Residence Inn

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