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Residence Inn San Diego Rancho Bernardo/Scripps Poway
Ranked #82 of 282 Hotels in San Diego
Certificate of Excellence
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“We'll be back!!”
5 of 5 stars Reviewed April 15, 2013

We stayed at this hotel for a full week from March 11th through to the 18th. I was nervous at first about the location of this hotel, but was pleasantly surprised at how easy it was to drive to SeaWorld, Legoland, the Safari Park and any other attractions we wanted to take in, from this area. It has easy access to / from the freeway, yet we could not hear any of the traffic noise. There were also plenty of restaurants and shopping centers nearby, so we will gladly book this hotel again for our next trip. We were travelling with a 2 year old and a 5 year old and the complimentary breakfast and evening dinners were not just a great convenience but a fantastic meal as well. The rooms were very comfortable for our family and the kids loved the swimming pool. The staff working the front desk and looking after the breakfast / dinner area were very friendly and always helpful. They always welcomed us as we'd arrive for a meal, ensure we had everything we needed and wished us well as we'd head back to our room or out for the day. We had an allergy emergency (self inflicted by something we had bought to eat in our room) with our 2 year old which required an ambulance to take her to the hospital. When we realized what was happening, we rushed her down to the front desk and Derek, whom was the manager on staff at that moment, took immediate action. He called the ambulance, kept us informed with the information and instructions he was getting over the phone. He remained on the line with them until the ambulance arrived a short time later. It was extremely frightening for us to go through, but we will be forever grateful for how Derek and the staff handled this situation. We were extremely fortunate that only 5 hours later we were all back from the hospital and able to carry on with our vacation. San Diego is one of our favorite vacation destinations and we know which hotel we will be staying at on our next visit. Thanks again to all of the staff and especially Derek.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Cory S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek E, Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, April 18, 2013
CoryS,

What a pleasure it is to read about your recent stay with us. We are proud to offer quite a few extra amenities and we are delighted when they are enjoyed. I realize that there are a lot of hotel choices in San Diego but I am glad you chose to stay with us and had a great experience!

We don't deal with emergency situations often but we like to think that if they arise, we are trained to handle them the best we can. I am glad I could help you and your family, especially your young daughter, and it's good to know she is doing just fine.

We hope you can make it to San Diego again in the future and we will make sure you and your family are well taken care of!

We Wish You All The Best!

Derek Edwards
Assistant General Manager
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334 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed April 14, 2013 via mobile

We loved every minute of our 3 night stay here. Staff are super friendly, breakfast had a great variety and our beautiful spacious room was spotless and had everything we needed. The hotel is close to the freeway so easy access to all the area's attractions is another plus. We will stay here again if we ever return to the area

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank LB294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, April 17, 2013
Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property and the location to meet your needs during your stay here in San Diego. We look forward to your next trip back.
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Ontario, California
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 12, 2013

We absolutely loved this hotel. My granddaughter had a volleyball tournament at Alliant International University and the surrounding hotels were booking fast. After reading the reviews and knowing the Residence Inn reputation, I was able to reserve a 2 bedroom suite. What a great room with 2 separate bedrooms, each with their own bathroom. It had a full kitchen, 3 TVs, and sofa bed. This hotel is in a great location. Restaurants within walking distance. Beautiful area, with major grocery stores. The hotel is just off the freeway, but there wasn't any freeway noise. People at the desk were very helpful with directions and even making copies of directions to different locations for us. I had read one review that the person couldn't find the entrance, but it was VERY obvious where to enter into the lobby. The manager was at the check-in desk along with a very friendly young lady when we checked in. What a great welcome! The staff was very friendly and helpful. We left early one morning in a rush for the tournament and felt bad that we left a mess. Returning later that afternoon, we found a our room in mint condition. I immediately called to let Housekeeping know how much we appreciated their high standards for cleaning the room. We did eat breakfast one morning. There were many choices, including hot items.Thank you to the hotel manager and his staff for a great stay! We'll will definitely return to your hotel!

Room Tip: Our 2 bedroom suite was wonderful. We had 3 adults and 2 teenagers. Enough room for everyone. And it...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank beach4nut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek E, Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, April 13, 2013
beach4nut,

It was a pleasure hosting you and your granddaughter's vollyball team! Thank you very much for sharing your great experience with everyone else on Trip Advisor. It's excellent to hear that you enjoyed the amenities we offer and that the room was perfect for you and the other travellers. Unique service is our specialty and we hope we get a chance to serve you again in the future.

Thank you and all the best!

Derek Edwards
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton, Maryland
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 7, 2013

I made my decision to stay at this Resisence Inn property based on three factors it's high rating on trip advisor, location, and the amenities. I made the right choice every morning breakfast was great and offered a variety. In the evenings they provided dinner which was a added bonus. The rooms are clean and accommodating but one drawback they are not as large as your Residence Inn rooms on the east coast. In the hotel circle is another Marriot property, a gas station/convenience store, and a Chillis restaurant. It is centrally located and allows easy to access major attractions like the Zoo, Seaworld, Legoland, Balboa park, and Point Loma. The hotel offers tickets to different amusement parks but go to smart destinations and get a go card it makes more sense and cost effective. This hotel was simply a good choice.

Room Tip: Exit hotel left there is a Costco Warehouse!
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly_Herrington, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, April 9, 2013
Greetings, and thank for writing about your experience on TripAdvisor. We were so pleased to hear you had an enjoyable stay. At Residence Inn, we aspire to meet the high expectations travelers have come to expect of Marriott, and we're glad to know we met that goal. If you're ever in the San Diego area again for business or leisure, we'd love to have you stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 31, 2013

Looked at several hotels reviews for staying in San Diego and picked the Residence Inn in Poway. It was an excellent choice for our family with two teenagers since we were able to get a suite with two bedrooms. It was very clean. The staff was excellent. Friendly and helpful - seemed to know everyone who stays there. The first night we were there we spoke to Tamera (I think) and she gave us a tour book for San Diego with tons of coupons - also the front desk has discounted admission for several places in the area. Wednesday night was BBQ night. I figured fried hamburger patties off a grill - nope! - one of the staff members actually grills over the BBQ! Nice! Kids were very happy and wanted to stay at the hotel and play on the half court basketball hoop instead of travel the area. The lady who tends the dinner area with the shoulder length black hair was very attentive and works very hard to make sure everyone has what they need. The few suggestions would be: not to allow smoking by the fireplace outside the cigar smoke and cigarettes kept us away), an extra tp roll in each bathroom, inflate the basketball a little more, and to double check under the beds when people leave (there was a small piece of candy that was not ours under one of our beds - that was the only infraction of uncleanliness - everything else was spotless). A great experience and good choice for our family. Overall, because of the staff, price, cleanliness, and the included amenities, we felt it deserved 5 stars.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank jaysquares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek E, Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, April 6, 2013
jaysquares,

I am glad you decided to stay with us after comparing different hotels in the area.We are proud to offer amenities that most other hotels do not such as the weekly Barbeque with great food choices right off the grill.

Tamara, our Senior Sales Manager was who you spoke with the first night you were here. She is quite knowledgable of the local area and I hope you were able to take advantage of some of the deals in the book.

We will take a close look at some of your suggestions and also continue to improve on our housekeeping service.

Thank you for complimenting our staff, especially Cindy our Social Hour Attendant and I am delighted you and your family enkoyed your stay. Please come back and see uss soon!

Best Wishes,

Derek Edwards
Assistant General Manager
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Ithaca, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 29, 2013

We wanted to be to be centrally located to have equal access to the San Diego area and the beaches, so we chose a hotel out of the city. My husband and I were traveling with a friend, so in order to save money we looked for a hotel that had two bedrooms in one suite. The Residence Inn fit our requirements, and it turned out that each bedroom had a full bath. The free breakfast was very good. The breakfast room could use more tables, instead of chairs for watching TV. Hardly anyone watched TV. One idea I had was for there to be an enclosed play area for kids, where parents could eat and watch the kids at the same time. There wasn't much room for the many kids who were running around the eating area. I know, I know, the parents should have been controlling them better, but we might as well be practical and provide a place for the kids to be kids. Several light dinners were served, but we didn't take advantage of that service. Our rooms were spotless and the staff was very pleasant. Parking was free. The price for our two room suite was about $200.00 per night with all taxes and fees. That included a AAA discount. When I got home after the trip, I discovered that I had left two chargers in the room. The cleaning staff had delivered them to the front desk. Hooray for honesty! The person at the front desk arranged to have the items sent to me (I paid) and the items arrived today. I highly recommend this hotel.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank CLion098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek E, Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, March 30, 2013
CLion098,

I am so glad you had a chance to visit our hotel during you recent trip to San Diego. It sounds like the room accommodations were perfect for your travel needs.

Thank you for your feedback regarding our breakfast area. A small kids area has been previously suggested and we are actively discussing our options and next steps to find the best ways to keep children entertained while still providing a top notch breakfast experience.

The honesty and integrity of our staff is very important! I am pleased to know that we found and returned your items in a timely manner.

Thank you for staying with us, providing your feedback, and recommending our hotel. Hopefully we will see you again in the future.

Best Wishes,

Derek Edwards
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 24, 2013

I'm a platinum member with Marriott, staying at their elite level hotels and I can truly attest that this hotel was fabulous! Nicer than some of their high end hotels. Extremely clean, delicious fresh breakfast, and a wonderful and caring staff are only a few ways to describe this hotel. I would absolutely recommend this hotel to any traveler, whether it be business or pleasure. You can not go wrong staying here!

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Edrolakaha1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek E, Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, March 26, 2013
Edrolakaha1,

Thank you for such a rave review and recommendation. We are tremendously proud of our staff and hotel and we feel even prouder when compared to high end hotels who regularly charge two or three times what we do per night. As a Platinum Elite you know what to expect from Marriott through out all brands and I am glad we were able to meet and exceed those expectations.

Thank you again and I hope you will come and stay with us during your next trip to San Diego.

Best Wishes,

Derek Edwards
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn San Diego Rancho Bernardo/Scripps Poway

Property: Residence Inn San Diego Rancho Bernardo/Scripps Poway
Address: 12011 Scripps Highlands Dr, & Scripps Poway Pkwy, San Diego, CA 92131-5156 (Formerly Residence Inn San Diego Scripps Poway Parkway)
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Diego
#4 Business Hotel in San Diego
#37 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Diego Rancho Bernardo/Scripps Poway 3*
Number of rooms: 95
Official Description (provided by the hotel):
Our extended stay hotel offers 95 Marriott suites each with separate living and sleeping areas and fully equipped kitchens. We offer perfect extended-stay accommodations by combining all the comforts of home, including wireless high speed internet, hot complimentary full breakfast buffet, outdoor pool and much more. We are located just minutes away from Rancho Bernardo, Poway, and San Diego business parks, and we are a short distance from southern California's beaches, Sea World, the San Diego Zoo, the San Diego Wild Animal Park, and other area attractions. When visiting San Diego, the Residence Inn by Marriott - San Diego/Rancho Bernardo/Scripps-Poway is the perfect choice for you! ... more   less 
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Also Known As:
Residence Inn San Diego Scripps Poway Parkway Hotel San Diego
San Diego Residence Inn

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