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Residence Inn San Diego Rancho Bernardo/Scripps Poway
Ranked #87 of 279 Hotels in San Diego
Certificate of Excellence
Palm Springs, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Incredible Staff”
Reviewed March 13, 2013

My husband and I have been staying in this hotel during the work week for the past 6 months. We have been totally satified with all aspects of the hotel, but have been especially impressed by the friendliness and courtesy of all levels of the staff. Everyone provides customer service that goes way beyond what we have experienced in other hotels. They truly care about making our "home away from home" completely comfortable and pleasant. We are grateful to them for making our stay here such an excellent experience! My husband and I wholeheartedly recommend this hotel for any length of stay.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brenda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek E, Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, March 14, 2013
Brenda C,

Thank you for the wonderful comments and recognition of our staff. It is with great pleasure that we provide our guests the type of service expected from a Marriott and beyond. After spending so much time with here, you have given us the gift of getting to know you which gives us a great sense of satisfaction.

We truly appreciate your recommendations and reviews. Please consider staying with us again during your next trip to San Diego, business or pleasure!
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345 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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English first
San Diego, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 7, 2013

We recently had a flood in our home and have been temporarily relocated to this property. I must say, this is, by far, the best hotel I've ever stayed in. Our room has a full kitchen. It is extremely clean and the staff is incredible. We've been here for over 2 months and the staff has really made us feel right at home. They are all so friendly and always have a smile on their face. Anything you need, they make it happen right away. It is the best hotel service I've ever experienced. I have already recommended this property to family and friends. They also offer free breakfast daily, free dinners M-Th, free wi-fi, as well as a very posh gym and pool area (with a jacuzzi, too!). Honestly, I don't think I want to move back into my real home! However long you plan on staying, whether it be 1 night, a few days, or long-term, I would definitely recommend this hotel and I would have rated it more stars if I could have.

Room Tip: They are all great rooms! Full service kitchens in every room and some rooms even have a fireplace!
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank M4THPHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derek E, Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, March 13, 2013
M4THPHD,

Reading reviews like this and sharing it with the rest of my staff gives us a tremendous sense of satisfaction. One of the many joys we have is getting to know our guests so well that we are able to truly personalize their stay. To be called 'the best hotel I've ever stayed at' is quite a compliment itself and we really appreciate the recommendations to family and friends.

We certainly hope you and your family are never displaced by a flood in your home again but take comfort in knowing you always have a home away from home!

Warm Wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 6, 2013

In 1928 my Dad built and operated the Boston Ritz Carlton. He continued to own and operate it until 1964. That is where I grew up. Over the years the Boston Ritz became known for excellence, elegance, efficiency, service and comfort. Today it is often difficult to use any of those adjectives when describing a hotel. However, my wife and I would like to thank and commend the entire staff at Residence Inn Poway San Diego for restoring our faith in quality establishments. Some of the people responsible for our delightful stay in this extraordinary hotel are the following: Trent Selbrede (GM), Derrick Walton, Derek Edwards, Maria (morning breakfast staff), Cynthia, Nori and Sara ( front desk), Rob (engineer) and the many others who have treated us so kindly. We highly recommend this hotel, especially for extended stays.
Dick and Irene W.

Room Tip: The two bedroom suite is spacious and comfortable with a well equipped kitchen.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDMarriotts, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, March 7, 2013
Richard W,

Thank you for the great review! Being mentioned in the same breath as a Ritz Carlton is certainly a honor for us and we appreciate that you made such a comparison. The fact that it was a family hotel that gives you an additional perspective is great! You know what quality looks like from both sides. We are so pleased that you mentioned so many of our individual staff members that have helped make your stay memorable. They certainly are awesome and we cant wait to show them your review! We all "live" our service and it is rewarding to hear that we are delivering!

We are pleased to know that you found us by circumstance and now are a lifetime guest!

Warm regards,

Trent Selbrede
General Managers
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Earth
Level Contributor
281 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed March 5, 2013

Arriving to that hotel, you cannot know where the entrance is. There is no main or large door, no roof above the entrance, no sign. There are 3 doors in that hotel that look the same.
We had to drive around and try the 3 doors in order to find the entrance. Is it so difficult to put a sign ?
There is no place to park the car in front of it, while checking in either
In front of the entrance there is no parking because it's the fire lane. Who puts the main entrance to a hotel on the fire lane ?
You have to park in the regular parking lot in order to check in.
Before you enter the main door, there is a very strong mold odor. Not very welcoming.

OK, you checked in, now you want to bring your luggage in. At that Residence Inn it's not easy, you have to fight for it. You put your luggage on the luggage cart and want to enter the hotel. There is no place to get up onto the sidewalk with the cart. The only place where you can do that is on the disabled parking places.
You managed to arrive with your cart to the entrance door, now you have to fight the door. The entrance door is not automatic and is narrow, only one regular door, so you have to open it, to stop it from closing with one hand and with your second hand to pull the cart, but you need both hands for that. But who cares ? Certainly not Residence Inn.

Who is the genius that planned the entrance at the fire lane ?
That put such a narrow door at a hotel entrance ?
That didn't think to put a sign so that the guests could know where the entrance is ?
That didn't build a roof above the entrance ?
That didn't put an automatic door at the main entrance, where guests enter and exit with their luggage all the time ?
That didn't build an inclined plane at the entrance to enable luggage carts to get in and out the hotel ?
AND, Who is the genius at Marriott chain that approved all those stupidities, making a fool of their costumers ?

In our suite there was an unpleasant odor of some chemicals.
It the bathroom there was no spare toilet paper, we had to ask for.
There was no luggage rack, we had to ask for.
The elevator floor was dirty.

We do not recommend.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AllKnowMother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDMarriotts, Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, March 6, 2013
AllKnowMother,

Thank you for taking the time to write a review and provide valuable feedback during your stay.

I am sorry that the property design made it difficult to identify our main lobby and navigate check-in. I cant recall hearing this feedback previously so this is certainly a valuable perspective. Indeed, we do not porte cochere as you may be used to seeing in hotels and we try to keep signage to a minimum. Unfortunately, fire lanes and codes sometimes restrict our design capabilities. We will evaluate additional signage moving forward.

I apologize that you did not enjoy your stay to the level that you expected. As you can see from the other reviews, this is not a normal experience for our guests. Should you choose to return, we would be happy to assist you with luggage or any other request. I would also appreciate any additional information on your stay so we can identify any specific housekeeping deficiencies.

Please feel free to call anytime to discuss.

Sincerely,

Derek Edwards
Assistant General Manager
858-635-5724
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Jacksonville, Florida, United States
2 reviews
Reviewed March 4, 2013

Very comfortable, convenient to shopping, entertainment, the job. Most highly recommended. The staff is most accommodating, anticipating all your hospitality needs, almost before you do. The breakfast in the morning and evening receptions (Mon - Thu) mean you rarely have to eat out, unless you want to. The full kitchen lets you cook in when the mood strikes. I would stay here again, any time I'm in the area.

Room Tip: Odd numbered rooms are on the uphill (rear of the building), very quiet, and serene
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fred G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDMarriotts, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, March 6, 2013
Fred G,

Thank you for taking the time to write a review! We are pleased that you enjoyed our location and excellent food offerings and the ability to enjoy the home cooking if desired. Most of all, thank you for recognizing our staff and their ability to anticipate your needs. We will definitely share your comments with them!

We look forward to your return visit.

Warmly,

Trent Selbrede
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne, Germany
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed February 25, 2013

Well, I only can join others in their review. I stayed here for two weeks and I felt very welcoming and comfortable. The staff is friendly and helpful, the room comfortable, clean and with the taste decorated. The fitness room and swimming pool are small but clean and sufficient for exercise. The breakfast was good and fresh. I had dinner twice at the hotel and it was simple but good. A basket with fresh fruit all day in the dinning room was a big plus. Location was good, the highway is just a minute drive. I would definatelly come back and would recommend this hotel to everybody. Actually, already did and they made bookings!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jannaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDMarriotts, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, February 27, 2013
Jannaly,

Thank you for taking the time to write a review. As a senior contributor with 23 reviews all over the world, it is a great compliment that you enjoyed our Residence Inn. 2 weeks is a long time to stay anywhere and we are pleased that you enjoyed the comfort and amenities we offer. We are glad that you enjoyed our food offerings including the 24 hour "bottomless" fruit basket. Our location is indeed central to everything, yet quiet and away from the madness of other areas of San Diego.

Thank you for the recommendations to others. That is a great compliment and we appreciate the referrals!

We hope to see you again soon.

Warmly,

Trent Selbrede
General Manager
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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 16, 2013

My stay at this hotel has been great from the friendly staff, clean rooms, and great pool! I really liked the decor in the rooms, and the ability to do work in a comfortable room. I have stayed at other Residence Inns throughout the country, and this one is definitely my favorite! Keep up the good work......

Stayed February 2013, traveled solo
Helpful?
4 Thank Browns F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDMarriotts, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, February 25, 2013
Browns F,

There are many great Residence Inn properties in the country and we are thrilled that we are your favorite! We are pleased that you enjoy our rooms cleanliness and decor. Most of all, we are happy that you recognized our staff. It is our people that make a difference.

We look forward to your next stay. See you soon!

Trent Selbrede
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn San Diego Rancho Bernardo/Scripps Poway

Property: Residence Inn San Diego Rancho Bernardo/Scripps Poway
Address: 12011 Scripps Highlands Dr, & Scripps Poway Pkwy, San Diego, CA 92131-5156 (Formerly Residence Inn San Diego Scripps Poway Parkway)
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Diego
#4 Business Hotel in San Diego
#37 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Diego Rancho Bernardo/Scripps Poway 3*
Number of rooms: 95
Official Description (provided by the hotel):
Our extended stay hotel offers 95 Marriott suites each with separate living and sleeping areas and fully equipped kitchens. We offer perfect extended-stay accommodations by combining all the comforts of home, including wireless high speed internet, hot complimentary full breakfast buffet, outdoor pool and much more. We are located just minutes away from Rancho Bernardo, Poway, and San Diego business parks, and we are a short distance from southern California's beaches, Sea World, the San Diego Zoo, the San Diego Wild Animal Park, and other area attractions. When visiting San Diego, the Residence Inn by Marriott - San Diego/Rancho Bernardo/Scripps-Poway is the perfect choice for you! ... more   less 
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Also Known As:
Residence Inn San Diego Scripps Poway Parkway Hotel San Diego
San Diego Residence Inn

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