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“Wonderful experience”

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Residence Inn San Diego Rancho Bernardo/Scripps Poway
Ranked #87 of 279 Hotels in San Diego
Certificate of Excellence
Portland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful experience”
Reviewed February 4, 2013

We had a fantastic stay here in January 2013. Every time we walked through the doors we were greeted enthusiastically by the staff. The manager went out of his way to make us feel welcomed and help us with suggestions for seeing the area. They even gave us a huge gift basket with movie tickets when it poured down rain one of the days. The breakfast was varied and had a lot of unique offerings like fruit and yogurt parfaits, english muffin sandwiches, oatmeal, and pancakes. The manager's reception was sufficient for dinner and helped us save a bit of money. The beds and suites were very comfortable and had everything we needed. It was very restful and quiet. This is a superb facility and I highly recommend it!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Zbugz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDMarriotts, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, February 5, 2013
Zbugz,

Thank you for taking the time to write a review about your stay. I am sorry that our normally awesome San Diego weather did not cooperate but we are pleased that you took it in stride. It was our pleasure to provide your family a little "pleasant surprise" while you were with us.

Thank you for the positive feedback about our meal offerings for both breakfast and Monday-Thursday social hour. We are also pleased that you enjoyed our spacious suites and comfy beds. Most of all, we always hearing that our staff made you feel welcome at every turn.

Please visit us again soon. We will work on the weather for you!

Trent Selbrede
General Manager
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345 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
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English first
Chesapeake, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 4, 2013

I have stayed here several times a year for 4 years and it continues to be one of my favorite places to go. The staff is excellent, food is great and it was just renovated recently with new carpets, larger lobby/dining area, new flatscreen tvs. Overall great place and staff with close essentials shopping. A staple in my travel.

  • Stayed January 2013, traveled on business
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Helpful?
1 Thank Surfnlifter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDMarriotts, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, February 5, 2013
Zach J,

Thank you for the great comments about our newly renovated hotel and food offerings. Most of all, thank you for recognizing our staff. We take great pride in our service and appreciate your loyalty,

We look forward to seeing you again soon.

Sincerely,

Trent Selbrede
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deton, tx
Level Contributor
157 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed January 24, 2013 via mobile

This is my first stay at a residence inn. I'm in my last night of a 6 night stay. I am very pleased with all aspects of my stay. The location was convenient to entertainment and shopping. The front desk had looked at my reservation requests for a room in a quiet location and had the room ready for me. The front desk staff were always friendly and helpful. The housekeeping crew kept my room very clean. The breakfast fare was very good as was the evening meal that they serve Monday-Thursday. I'd recommend this hotel to anyone. My only recommendation is that they do what another hotel has done, and that is add more waffle machines in the breakfast area. I stayed at another hotel recently that had 3 and no one had to wait.

Stayed January 2013, traveled as a couple
Helpful?
4 Thank Tcs6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDMarriotts, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, January 25, 2013
Tcs6,

Thank you so much for the great review. As a senior contributor with 25 reviews, we know that you have an eye for detail. We are pleased that you enjoyed our breakfast and social hour! Also, thank you for specifically pointing out our attentive staff and excellent housekeepers. Our people is what makes our hotel special!

On the waffle maker, we are working on it. Counter space is at a premium but we are trying to reorganize a few things to add an additional unit. Thank you for the reminder!

We look forward to seeing you again soon.

Warm regards,

Trent Selbrede
General Manager
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Houston, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 18, 2013

Our stay at this Residence Inn has always been a pleasant and positive experience. From the moment you walk in to the moment you leave, the staff is warm, welcoming and helpful. The rooms are large, comfortable and have a nice modern decor. The free breakfast buffet is plentiful and has something for everyone. The evening socials also offer a wonderful array of food, drink and a welcoming environment to socialize with other guests. In addition, the location is perfect! The highway is less than 60 seconds away so allows you to connect to all other areas of San Diego efficiently. During one stay, we even brought out two dogs and this facility is extremely well prepared and welcoming of 4 legged guests as well. Management is simply EXECELLENT. The manager of this facility goes above and beyond to cater to guests' needs. In addition, the Residence Inn also engages in various charitable events around the city and that makes me want to support them even more. Overall, this a great hotel for anyone and everyone.

  • Stayed October 2012, traveled with family
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Helpful?
3 Thank nchand10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDMarriotts, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, January 19, 2013
nchand10,

Thank you so much for the great review! We are pleased that you enjoyed our facilities and amenities during your multiple visits. We love when guests bring their 4 legged family members. Our nominal non-refundable fee is because of the care we put into each room to make sure we don’t leave a trace behind. Thank you for recognizing our leadership team and staff. It is our people that make a difference in our guest's stays. We are also pleased that you also enjoy our food offerings and location.

Indeed the Residence Inns of San Diego support the Helen Woodward Animal Center and our local military in a number of community events. It is a way for us to give back to the community that supports us. Thank you for recognizing that!

We look forward to seeing you on your next journey.

Thank you!

Trent Selbrede
General Manager
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San Diego, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 16, 2013

Title says it all! The staff and management is absolutely amazing! They will go above and beyond what they are supposed to do to make sure your stay is the best stay and make sure you get anything you need at all times! This is by far the best hotel I have stayed at thus far. Even beats the Hilton I stayed at in Seattle next to the airport for work. It's the people that work here and the people that stay here that make it worth your while in staying here. Made some everlasting friends and a great place to network!

  • Stayed January 2013, traveled solo
    • Value
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Helpful?
1 Thank Bruce O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDMarriotts, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, January 17, 2013
Bruce O,

Thank you for the kind words about our staff and your overall satisfaction with our hotel. Being the best hotel that you have stayed in is a powerful statement and we are pleased that we have made such a positive impression on you.

Thank you again! We will see you very soon!

Trent Selbrede
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Mateo, California
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed January 14, 2013

The last review posted here requested an extra waffle maker. But with all they had to offer at breakfast, we didnt even touch the waffles! Besides a great selection of juices, yogurt, milk, bagels, muffins (ooh, was that chocolate and cheesecake?), fruit, rice with furikake and miso soup (if you're so inclined), they offer a different selection of warm items- egg, ham and cheese muffin one morning, a yummy sausage and potato scramble the next. It was such a delightful way to start our day. We could not find a tip basket at the breakfast area, which somehow conveys the message that it's their pleasure to serve! But perhaps we just overlooked it?

I was skeptical about the complimentary dinner that many people have mentioned. But it was delicious and substantial (I've posted a picture of their menu for the time we were there- ranging from lasagna, meatloaf, fajitas, Kung pao chicken, eggplant Parmesan...) and a welcome gesture when we had been travelling the whole day.

The room exceeded expectations. Ever since we started a family, we stay in suites. This suite offers a full kitchen- not just a microwave and a full-sized fridge, but 2 stove top burners and a dishwasher! The cupboards are stocked with glassware, dishes and flatware. And paper towels, kitchen towels and sponge/dish washing liquid are all provided! The armchair in the living room reclines too :) Our window overlooked the highway but we did not hear a sound throughout our stay. We stayed in 423, at the end of the hall.

It is a good 20min drive to town, and not negligible. But if you plan your day, and you're not coming back in the middle of the day, it's excellent value. When I saw the traffic downtown, and the cars piled up just waiting to exit their centrally located hotels, I figured we did good!

Room Tip: We were in a "higher number" room, 423, directly overlooking the highway. But we did not h...
See more room tips
  • Stayed December 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank FriesAndFoieGras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDMarriotts, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, January 15, 2013
FriesAndFoieGras,

First off, I love the name and thank you for the great review! The fact that you are a senior contributor and have 22 hotel reviews tells us that you know quality when you see it. It is a great compliment that you thought highly of our hotel.

We are pleased you loved the breakfast. Chocolate Tuxedo muffins are often a popular choice! We are also pleased that you enjoyed the Monday -Thursday social hour. Our food variety is a signature of our hotel. We don't have a tip jar. Indeed, we just love to serve our guests.

A fully ready suite with cooktop, dishwasher, and the dishes one would need to cook a few meals is great for families. It affords the option to eat healthier, and save money instead of dining out every meal.

As some travelers point out, we are not right in the heart of the city, but as you noticed, we don't have the problems that come along with that such as traffic, parking, and noise. We are 20 minutes from virtually any attraction, including those in the north part of the county such as the San Diego Zoo Safari Park and LegoLand. From Downtown San Diego, those may be 40 minutes away so we are actually quite central.

We appreciate the thoughtful and detailed review. Thank you for sharing that with the rest of the TripAdvisor viewers! We look forward to a return visit soon.

Warm Regards,

Trent Selbrede
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torrance, California
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 12, 2013

Chose this hotel because of it's high family rating on TripAdvisor and the stay surpassed my expectations. We used almost all the amenities from breakfast to evening social (with tasty barbeque!) Modern design of lobby, breakfast area was warm and inviting. Used the basketball court and jacuzzi. For as close as it was to I15, it was surprisingly quiet. Also was surprised how easy it was to get to hiking trails, La Jolla and even downtown SD. Would definitely stay again!!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSDMarriotts, General Manager at Residence Inn San Diego Rancho Bernardo/Scripps Poway, responded to this review, January 13, 2013
Kevin T,

Thank you for the great review. We are glad to hear that we surpassed your expectations. We are also happy to hear that you enjoyed our amenities including our sport court and spa. Our Wednesday night bbq with hamburgers, hot dogs, grilled chicken, and salad is always a favorite.

Some may see our location as far outside the city, but the reality is that we are about 20 minutes from virtually everything and quite central. Thank you for pointing that out to other travelers!

We hope to see you back again soon!

Sincerely,

Trent Selbrede
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn San Diego Rancho Bernardo/Scripps Poway

Property: Residence Inn San Diego Rancho Bernardo/Scripps Poway
Address: 12011 Scripps Highlands Dr, & Scripps Poway Pkwy, San Diego, CA 92131-5156 (Formerly Residence Inn San Diego Scripps Poway Parkway)
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Diego
#4 Business Hotel in San Diego
#37 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Diego Rancho Bernardo/Scripps Poway 3*
Number of rooms: 95
Official Description (provided by the hotel):
Our extended stay hotel offers 95 Marriott suites each with separate living and sleeping areas and fully equipped kitchens. We offer perfect extended-stay accommodations by combining all the comforts of home, including wireless high speed internet, hot complimentary full breakfast buffet, outdoor pool and much more. We are located just minutes away from Rancho Bernardo, Poway, and San Diego business parks, and we are a short distance from southern California's beaches, Sea World, the San Diego Zoo, the San Diego Wild Animal Park, and other area attractions. When visiting San Diego, the Residence Inn by Marriott - San Diego/Rancho Bernardo/Scripps-Poway is the perfect choice for you! ... more   less 
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Also Known As:
Residence Inn San Diego Scripps Poway Parkway Hotel San Diego
San Diego Residence Inn

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