One of the things I like about the W is that their customer service is really consistent throughout the world. Whether I'm just popping in for a drink (or asking a staff member where I can go elsewhere to get a drink) at one of their bars or staying in a suite, I'm always treated nicely even though I look and dress like somebody who couldn't afford to patronize their establishment.
- Attentive staff - at times a little too attentive. There was always somebody to wish me a good day, welcome me back, offer me help, or just greet me with a friendly hello. I'm very uncomfortable with people treating me like I'm deserving of attention and prefer to be left alone but I included this under 'Pros' because I think that's what some people want and expect out of a nice hotel
- Rooms - I like how the rooms weren't design-centric and dark as W is wont to do with their accomodations. I would describe the rooms as nice and comfortable but pretty banal (in the best way possible)
- Location - although we didn't take advantage of it because we were in San Diego to see friends and not to be tourists, it is walking distance to the Gaslamp Quarter and lots of restaurants and bars nearby
- Bliss bath products
- Facilities - the "rooftop" bar was nice and so was the game room (they have a foosball table that we abused on our last night there)
- Valet service - pretty much perfect except for one factor which is addressed below in the 'Cons'
- Rooms - Some elements of the suite were either cheap or getting a bit old. There was wear on the lacquer of the furniture, too much resistance on the sliding doors of the desk/credenza (this tends to happen with cheap furniture), and an oddly placed and superfluous light fixture by the bay window. The bathroom had an uneven floor and also, there was a giant chalkboard in the room but no chalk. None of these are major issues but I consider the W to be one of those places that pays attention to detail.
- Bathroom - The shower was idiotic - the water pressure was too strong for the size and design of the stall. All that separated it from the bathroom was a narrow glass partition (with a giant hole in it - we used the trash bin as a block) and water got everywhere.
- Valet service - we received excellent valet service during our stay but when we checked out, our car had been parked slightly further away from the hotel entrance because there were a lot of cars in the drop-off area. Rather than help us (or even offer to help) with our bags, the attendant just stood at his podium and watched us (note: this was a different attendant than the ones we'd previously dealt with). It felt as if because we were leaving, he didn't felt a need to extend the hospitality to us anymore
Overall, it was a pleasant stay, especially since we'd just spent 4 sleepless, showerless nights camping in the desert at Coachella. I would recommend this place is somebody asked but I probably wouldn't be emphatic about it.
- Official Description (provided by the hotel):
- Enjoy a simply delightful experience at the Renaissance San Diego Downtown Hotel. Our luxurious sophistication provides a unique experience for guests looking for memorable moments. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, Hotwire, Expedia, Hotels.com, Orbitz, Priceline, Travelocity, getaroom.com, Cancelon, Jetsetter and HotelQuickly so you can book your Renaissance San Diego Downtown Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- w San Diego Hotel San Diego
- w Hotels San Diego
- w Hotel San Diego