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“Management Lacks Customer Service”

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Randy Jones All American Sports Grill
Cuisines: American
Dining options: Late Night
Restaurant details
Dining options: Late Night
San Diego, CA
Level 2 Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Management Lacks Customer Service”
Reviewed April 8, 2013

I've never written a review that puts anyone in a negative light - but there's always a first time.
We used to go to Randy Jones at least once a month and sometimes more often - good beer & food. All came to an abrupt halt after two consecutive visits.
We took my parents who are retired restaurant owners and visiting from out of town to our (at the time) favorite sports bar hang out. The hostess asked if we had a seating preference (which we did) and were lucky enough to get the table requested! After ordering and receiving our drinks and putting in our appetizer order, the manager came to our table and informed us that a reservation was called in for the table we were currently sitting at and we had to move - my parents are 80 years old - come on! move! really?! The two person party with the reservation did not show up until 30 minutes after we were moved and there was no apology for the inconvenience or offer to comp anything (commonly done in the restaurant business). We were, to say the least, sorry we took my parents there!
Our last visit was a chance to win us back - it was a complete failure! We were seated (no seating choice requested this time) with a good view of one of the numerous big screens to watch the baseball game. Once again, after being served our drinks and our food order put in, we were informed that it was "fight night" and ALL TV's were going to show the fight. We were not informed of this before we were seated or before we ordered. As all screens were switched to the fight, we wolfed our food down and left - for good! My advice is to call ahead and reserve your table after finding out if baseball is in the TV line up! Kind of wonder if Randy is in the know?! Sidebar: The servers have always been fantastic and very apologetic on the two nightmare visits - too bad management does not take their cue from them! Both visits in 2012.

Visited October 2012
1 Thank Trippinonthetown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

36 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • French first
  • Any
English first
San Diego
Level 4 Contributor
47 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Great place to enjoy an exciting football game!”
Reviewed January 25, 2013

Randy Jones AAG was headquarters for our booster club to enjoy our team's weekly football games. Management was accommodating, staff friendly and capable, and the food was dynamite. There was never a request that went unfulfilled at AAG...we'll be back next year!

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Thank mj92159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, OR
Level 6 Contributor
103 reviews
83 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
“OK for families with kids.”
Reviewed January 15, 2013

We went here for dinner because it was convenient for us. Wouldn't go again. Too many great places to eat in San Diego so don't waste your time going here. Not bad, just nothing special.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Beaverfan62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manhattan Beach, California
Level 6 Contributor
179 reviews
74 restaurant reviews
common_n_restaurant_reviews_1bd8 51 helpful votes
“Great food and fun atmosphere”
Reviewed January 4, 2013

This restaurant is right next door to the Doubletree Hotel Mission Valley. We went there with a group of 12 at 11:30 at night and they were great. We thought being that late at night we might miss out on good service or fresh food. Not the case at all. The food was great and they were very attentive. I would go here again with a family or a large group or just as a couple. It's a fun place.

Visited December 2012
Thank CyndiMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yucaipa, California
Level 3 Contributor
15 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed November 16, 2012

The atmosphere was excellent. I was here during a Chargers home game, so the bar was full as was the restaurant. I had a table to myself where I could see the big screen really well. The food was AMAZING. Fresh food, great wait staff, all in all a great place to dine or have a few drinks and watch sports. Defintely well priced.

Visited October 2012
Thank Sandee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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