I came down to San Diego to relax during the New Years holiday. I have a very stressful job serving in the military and do not get much time to relax. On my last night, I had a female guest stay overnight.
In the morning when she left, she went to the front desk and claimed she was on the account and was checking out and without checking ID or asking who she was, the front desk clerk gave out some personal information about me.
I found out because I got a text from her shortly after. Appalled, I called down to the front desk, and the guy confessed and told me what happened. I asked if he had asked for ID or looked at the account and seen that there was no woman listed. He sheepishly said, “No”. He said he told his manager and that she would contact me to resolve this. No one ever contacted me.
Not only is giving out personal information against company policies, but it is ILLEGAL.
I attempted to contact a manager to resolve this but was given the run around multiple times. I called 7 times and spoke to 2 different people who claimed to be managers, and they assured me it would be resolved and that I would be refunded for my stay. No one ever called me back.
This situation has caused me great personal harm. That’s all I will say on here.
This hotel has untrained staff, terrible, ethics, and will not protect your personal privacy.
- Official Description (provided by the hotel):
- The Holiday Inn Express San Diego is ideally located off the 15 freeway in Mira Mesa. The Hotel is centrally located to Miramar, Scripps Ranch, Sorrento Mesa and Poway business parks including Miramar Air Station. There are a variety of restaurants and several shopping centers withing walking distance from the Hotel. We are minutes away from San Diego's best attractions; Sea World, The San Diego Zoo, Mission Beach, Pacific Beach, La Jolla, The Wild Animal Park, Legoland, Balboa Park, Oldtown, Downtown San Diego, the Harbor and Coronado, The Ice Arena, Qualcomm Stadium, and all of the local casinos. All rooms equipped with microwave, refrigerator, coffeemaker, and rates include deluxe continental breakfast. We can accommodate a variety of events in our spacious conference center. Discounted rates available for groups and corporate guests. ... more less
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- Also Known As:
- Holiday Inn Express Mira Mesa Hotel San Diego
- Holiday Inn San Diego
- Holiday Inn Mira Mesa
- San Diego Holiday Inn