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Courtyard San Diego Central
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Reviews (700)
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All reviewscourtyard marriotttypical courtyardfront desksoccer teambreakfast buffetbusiness trippool areanice staygreat propertygreat poolconvenient locationi highly recommend this hotelclean hotelup to datefire pitflat screenshort drive
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Reviewed March 3, 2014

My husband stays here frequently on business and when I get a chance I join him. I agree with other travelers that it is a prime location for groups and business functions and many times there is a lot of activity and noise, not only in the hallways but the patio area, which can go on late outside in the evenings.
The staff is friendly and helpful but cleanliness is going downhill. The carpets are stained in so many rooms and common areas as well. On our last stay, the carpet in our room had dark splotches in several places, one in particular was very gooey and if you forgot to avoid walking over it your feet would stick to it – not acceptable! When I dropped something by the nightstand and went to retrieve it I was hesitant due to the debris that was under there! We have commented to them about this and hopefully things will improve.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank gstew416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roxanne M, Assistant General Manager at Courtyard San Diego Central, responded to this reviewResponded March 5, 2014

Dear valued guest,

Thank you for your feedback as it is vital for us to continue to improve our service and accommodations. It appears that you may have also spoken to someone on property about your experience. As a result we have taken measures to address your concerns. Our entire property is scheduled for carpet cleaning this week. Additionally we have mandated a 10pm noise curfew for our patio area moving forward. We hope that these corrective steps will improve our guests experience overall. We appreciate your time and comments and we hope that we are given another opportunity to accommodate you and your husband the next time your travel needs bring you back to the San Diego area. Please reach out to me directly if you wish to discuss your experience further. I appreciate your time.

Best regards,

Roxanne Marlow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014

I should have connected the dots when I read the glowing reviews about how this property is 'great for sports teams', because the hotel was filled with them--Noisy, drunk and loud college students in large groups partying in their rooms until early morning hours. We came to for a romantic weekend getaway weekend for Valentine's Day and it's been an utter disaster. After the first night I complained to the front desk in the morning and was basically told they were aware of the problem and were 'cracking down'--but they offered no apology and no possible solution. A move to a different room for our second night, might have been a solution. Since I got no where at the front desk, I wrote to Marriott's customer care and did receive a sympathetic response fairly quickly with the promise that Andy, the desk manager would be contacting me. We never heard from anyone in management. Our second night was as bad as the first,and this time were were forced to call the front desk to complain. Security did come up to the room next door and loudly proclaimed. "Your neighbors have complained twice"--nice, let's just tell the perps exactly who's complaining so we can be targeted. Overall this as a terrible weekend and a disappointing experience. I will never be back and the lack of response to our complaints from the management here was stunning--obviously they couldn't care less.

Room Tip: Find an alternate hotel
  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany M, Director of Sales at Courtyard San Diego Central, responded to this reviewResponded February 17, 2014

Eric,
I am so sorry for your experience. I could not imagine how disappointed I would be if I planned a romantic weekend and the hotel and it's guests ruined my weekend. Our management team takes guests issues very seriously and will absolutely learn from our mistakes this weekend. I will certainly address the lack of response and hope we have the opportunity to make this up to you.

Sincerely,
Tiffany Marcelino
Director of Sales

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Reviewed February 7, 2014

Showed up at this Courtyard at midnight after a long 18 hour day and was told that although they had my reservation they were completely full. In all my years of travel I've never been bumped from a hotel - until now. It won't happen again, at least at this hotel - never again will I trust them with my travel and I'll make darn sure our corporate travel agency knows how they operate.

  • Stayed: February 2014, traveled on business
    • Service
1  Thank COFamilyTruckster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany M, Director of Sales at Courtyard San Diego Central, responded to this reviewResponded February 7, 2014

COFamilyTruckster,
I am truly sorry that this happened. You are right, this is not acceptable and I hope that this experience does not resonate for future stays with Marriott. You deserve the flawless experience that the Marriott name offers and we did not perform.

I appreciate you sharing your experience and I hope that the accommodations that were offered suited your needs.

With regards,

Tiffany Marcelino

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Reviewed January 31, 2014

Here for business , i found this property in good shape , clean and staffed with friendly helpful people. Its located in a central business area with no real amenities within walking distance . As a jogger, however, i did appreciate the long flat side walked avenues. There is also a very nice courtyard and pool . I enjoyed my stay and will book it again

Stayed: January 2014, traveled on business
Thank ctsv157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany M, Director of Sales at Courtyard San Diego Central, responded to this reviewResponded February 1, 2014

ctsv157,

I am so pleased that our sunny San Diego weather allowed you to take advantage of the jogging around the hotel. If you do happen to get back when the weather is not as agreeable we do have a 24-hour fitness center that will allow you to keep up your routine.

Thank you for sharing,
Tiffany Marcelino
Director of Sales

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Reviewed January 27, 2014

Our organization needed a place close to our event for the weekend. The Courtyard and all staff we dealt with before and during our weekend was very accommodating with all our needs. I would highly recommend.

Stayed: January 2014, traveled on business
Thank Heidi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany M, Director of Sales at Courtyard San Diego Central, responded to this reviewResponded January 28, 2014

Heidi S,

I am so pleased that your meeting was a success. I will be sure to share your kind words with our catering and banquet staff.

Thank you again and have a great week.

Regards,

Tiffany Marcelino
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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