Our corporate office is located a few miles from the Courtyard Central property. I called to reserve a room to attend a company meeting and requested the corporate rate only to be told it wasn't available. Nevertheless, I booked the room. I was greeted at checkin by a couple of associates with "Welcome Back"! They obviously remembered me from a previous visit! What a great feeling!!! Yeah!!! Check in was uneventful but I did mention that during the reservation process I was denied our established corporate rate. They weren't able to assist but were very professional and quite pleasant. A few days after check out, I received a request to fill out a survey for my visit. Normally, I just ignore those request but this time I filled it out even with the little guy in the back of my head saying "Nobody reads those things". I mentioned the corporate rate issue as the only unpleasant experience during the stay. To my surprise, I received an email from Juergen, General Manager of the facility. They actually "read the surveys"!!!!!! The email was actually a follow up to a voice message that he had left earlier. He researched the corporate rate issue and identified that as a result of our company name change, the information in their system was outdated. No only did they contact our corporate office to update the account, they honored the current corporate rate for the reservation and credited the billing accordingly. Wow! Wait, it gets better! As a follow up to Juergen's contact, Max, Sales Manager sent in email addressing the same. To make a long story short, I am completely impressed with their follow up...the discount was only plus. An absolutely wonderful experience and rest assured, Courtyard Marriott, Central will be my preferred choice of accommodations for me (business trips) and family excursions when visiting San Diego!!!!!!! You guys are good!!
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- Also Known As:
- Courtyard San Diego Central Hotel San Diego
- San Diego Courtyard