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“Friendly staff”

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Holiday Inn Express San Diego-Sorrento Valley
Ranked #89 of 279 Hotels in San Diego
Certificate of Excellence
1 review
“Friendly staff”
4 of 5 bubbles Reviewed October 22, 2012

We really didn't book a hotel in advance but when we saw in the web the affordable price, we decided to see the hotel ourselves. It was a good decision we made. The hotel is clean and the breakfast is better than the previous hotel we had. Most of all, we really appreciate Bella's friendly attitude. She is really nice and has an excellent customer service skills. Thanks to Bella and this hotel for giving us comfort during our visit here in San Diego.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RNmom2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSD12, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review, October 31, 2012
Dear Valued Guest,

Thank you for taking the time in reviewing the Holiday Inn Express Sorrento Valley and Suites. We appreciate such kinds and for staying with us. We strive to work hard in providing exceptional quality service and are glad that Bella was no exception. We hope to see you during your next visit to San Diego. Thank you!
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223 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
west coast
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed October 8, 2012

I used to work in Sorrento Valley and faintly remember the area. We stayed at a Holiday Inn Express in the Monterey, CA area and had a good experience and thought we'd give the chain another try for a couple of days.

We flew in on a red-eye and after driving a couple hours from LAX, I was a bit tired and hoping for an early check in. I was nicely greeted by the staff and told that since I was a preferred hotel member, that we would be able to check in. Great! We could off load the luggage and freshen up before our big day at Legoland.

The hotel was very clean and surprisingly, quiet. We had a room overlooking the pool, and the kids were excited to test it out. The room had a refrigerator (a necessity with kids) and a microwave. The beds were very comfortable, with two different levels of comfort pillows.

The best thing is that it is right off the freeway, for easy access to North/South driving. There are plenty of stores/restaurants if you go a little inland on Mira Mesa Blvd. Don't make the mistake of driving this during rush hour, though. Slow!

The next morning, we went down for the breakfast and it was not too bad; scrambled eggs/bacon/yogurt/hard boiled eggs/juices/coffee/pancakes/pastries/assorted flavored oatmeal. Definately, enough to get you started for the day.

Another great experience at a Holiday Inn Express.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank propredicr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSD12, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review, October 31, 2012
Dear Valued Guest,
Thank you for taking the time in reviewing the Holiday Inn Express Sorrento Valley. We are so delighted that you took advantage of all the amenities that we offer at our hotel. We are also happy that you took notice of our distance from the freeway as well. We appreciate such kind works and for staying with us! We hope to see you during your next visit to San Diego. Thank you!
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Sioux Falls
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed October 7, 2012

We stayed two nights here. We're visiting a friend who was ill. Hotel was updated and close to our needs. First room had a soiled sink. Second room was fine except the bar sink had only hot water. Breakfast was relatively good.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DiningDivaSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSD12, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review, October 31, 2012
Dear Valued Guest,
Thank you for taking the time in reviewing the Holiday Inn Express Sorrento Valley and Suites. As you mentioned, we do offer a complimentary deluxe breakfast and are happy to hear that it was "relatively good." We do apologize for any inconveniences that may have been caused during your stay. We appreciate you staying with us and hope to see you during your next visit to San Diego. Thank you!
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 9, 2012

My family and I decided to go to San Diego and to Sea World on a whim, no travel plans just pick up and go. Why was there a HUGE teacher's convention that week? We tried checking in to several places; however, the hotels were either booked or was too expensive. So we decided to settle and go to a spot that we visited sometime ago. Luckily, we still had some fight in us to check out this Holiday Inn Express (HIX) instead of settling at the place were we previously stayed (that other place was ridicoulously priced compared to HIX which was very sad because I signed up for their free discounted club membership). What got my attention was that HIX was the least expensive offering of all the hotels. The place was clean, continental breakfast was offered and the pool was heated (I know, I'm easily ammused). The icing on the cake was Ester, the receptionist, was super awesome. She was able to check us in our comfortable room fast, hence the word express, and made sure that we were settled in comfortably. I would definitely recommend this place and would consider staying here again.

Room Tip: Tip: Don't do what I did and travel without booking a good and reasonable place to stay first...
See more room tips
Stayed August 2012, traveled with family
Helpful?
2 Thank Larry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSD12, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review, October 10, 2012
Dear Valued Guest
Thank you for taking the time to review your stay at the Holiday Inn Express Sorrento Valley. Although it is unfortunate to hear that you had somewhat of a struggle in searching for a place to stay at on your last minute trip to San Diego, we are delighted to hear that you were “saved” by us! We work hard in providing guests with friendly service, quality rooms at reasonable prices and glad you were able to take notice and take advantage of our rates and were also able to enjoy many amenities including our deluxe hot continental breakfast and heated pool. We’re also happy to hear that you found our front desk agent Ester to be “super awesome.” We thank you again for taking the time to review the Holiday inn Express Sorrento Valley and hope to see you in the future.
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Tahlequah, OK
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed August 9, 2012

I was in San Diego for a Conference and I brought my family along. Three kids ranging in age from 6 to 19.

We had a great experience at this hotel.

Parking: Parking is close quarters here. The spaces are not designed for Bubba trucks. But we had 2 vehicles and never had to park too far away. Easiest for us was to park at the far end of the lot and come into the hotel stairwell and go up it to our room.

Internet worked great. We had 4 smart phones, 3 laptops an iPad and Kindle Fire. We were always connected. You do have to re log in with the password every day.

Breakfast was good. They did alternate between bacon one day and sausage the next. Scrambled eggs and omelets.

Room: very nice, large room, great beds and nice shower. Hot water every day and a nice flat screen TV with cable.

Hotel is located so everything is driving distance. Eating choices include a Chili's with in walking distance, a food court about 2 blocks away, with Starbucks, Quiznos, McDonals and a whole slew of ethnic food places. (It is more of a lunch spot) only 1/2 the eateries are open until 8 or so.

The kids all loved the pool and the 6 year old was amazed by the hot tub with bubbles.

Most important of all, it was quiet. We slept well.

We had one unpleasant incident. Some kids were knocking on doors and running down the hallways. It almost turned into a fistfight in the halls when someone confronted the kids and their dad started screaming and threatening people for picking on his wittle kids. Too bad theirs not a site to rate other guests. My wife called the front desk and we didn't have an more incidents. So, I guess they took care of the problems.

Overall I will stay here again and would recommend others stay here. If you have your own transportation.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
3 Thank Aquariuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSD12, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review, October 17, 2012
Dear Valued Guest,

Thank you for taking the time in reviewing the Holiday Inn Express Sorrento Valley. We are so happy to hear that you had a "great experience" at our hotel. We are also happy that you were able to take advantage of all the amenities that we offer. As you mentioned, we do offer a hot complimentary deluxe breakfast and are glad that you enjoyed that. We apologize for the small incident and hope that we were able to take care of the problem immediately. Thank you again for reviewing the Holiday Inn Express Sorrento Valley. We hope to see you during your next visit to San Diego and letting other travelers know about your stay. Thank you!
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Honolulu
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 5, 2012

Our Hawai'i soccer team stayed at the Holiday Inn Express in Sorrento Valley and I cannot say enough superlatives about the hotel. While the rooms are big, clean, comfortable, and inviting, the outstanding feature about this hotel are the employees - all of them, from the housekeeping staff to the BEST manager on site. Whenver we would leave or return, we were always greeted with a smile and asked how we were doing, and whenever we did need some help, the staff never hesitated to help. Breakfast was just right - the pancake maker was a little funky, but it just added humor to breakfast! The pool was great, the hot tub nice, and the location was perfect for us. Coming from a state where hospitality is uber important, I think I can safely say we were all extremely grateful for the service we received...and we would definitely recommend this hotel to any other sports team traveling.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank YPOAuntie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSD12, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review, October 26, 2012
Dear Valued Guest,
We’d like to take this time to express our gratitude in your taking the time to review your stay during the summer. We enjoyed housing your team’s rooms and we are elated to hear that you found us to be an “Excellent hotel with five star employees.” We pride ourselves in providing quality rooms and guest services above brand standards and are glad you were able to take notice. We are fortunate to be in a central location and are happy that you were able to take advantage of that. Again, we loved hosting your team just as much as your group enjoyed their stay and thank you for your wonderful review. We hope to see you again in the near future. Mahalo.
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Oregon
Level Contributor
107 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed July 25, 2012

Conveniently located; everywhere we went (touristy places in San Diego), it took about 10 to 15 minutes by car. The parking lot was crowded when we arrived in the late evening but were told it’s ok to park at Chili’s (if it’s not a “to go” spot) or at the Country Inn and Suites area next door (they share the parking spaces). It was Comic-Con week in San Diego so that might have something to do with it; there was no vacancy.
The room was clean, modern, and roomy with a coffee maker, microwave oven, and mini-refrigerator. It also had both a little sitting area with a couch and table to lounge and a desk and a chair area for business work in the room. The free Wi-Fi worked fine.
All the staff was cheerful and greeted us with smiles.
Definitely recommend for leisure travelers and perfectly all right for business travelers, too.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SWMDL60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasonSD12, General Manager at Holiday Inn Express San Diego-Sorrento Valley, responded to this review, October 12, 2012
Dear Valued Guest,
Thank you for taking the time in reviewing the Holiday Inn Express Sorrento Valley. We are so happy that you would “definitely recommend” our hotel to other travelers. As you mentioned, we are just minutes away from San Diego’s famous attractions and are glad that you took advantage of that. Thank you again for reviewing the Holiday In Express Sorrento Valley and letting other travelers know about your stay. We look forward to seeing you during your next visit. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Diego-Sorrento Valley

Property: Holiday Inn Express San Diego-Sorrento Valley
Address: 5925 Lusk Boulevard, San Diego, CA 92121
Phone Number:
Location: United States > California > San Diego
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#51 Family Hotel in San Diego
#60 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express San Diego-Sorrento Valley 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites San Diego Sorrento Valley. Located in the heart of Sorrento Valley, a high-tech community of the U.S. with companies such as Qualcomm, Motorola, Sony Online Entertainment, and Texas Instruments. This San Diego hotel is ideal for the business travel visiting this dynamic area and is looking for first class accommodations that are centrally located to all that San Diego has to offer.If you are coming to San Diego for pleasure the Holiday Inn Express Hotel & Suites San Diego Sorrento Valley is ideal for couples and families that want be near all the San Diego attractions, beaches and night life. Be sure to visit one of our treasured attractions such as the world famous San Diego Zoo Wild Animal Park, SeaWorld San Diego California, LEGOLAND California or soak in the sun at one of our prestige beaches like La Jolla Shores or Pacific Beach. If you re into the night life be sure to wine and dine your self in the Gaslamp Quarter in beautiful downtown San Diego. At the Holiday Inn Express Hotel & Suites San Diego Sorrento Valley we like to make sure our guest receive excellent customer service. We provide a FREE Express Start Breakfast Bar, FREE high speed wireless Internet, FREE Parking, FREE Shuttle Service (within a 5 mile radius) and FREE local calls.Stay Smart at the Holiday Inn Express Hotel & Suites San Diego Sorrento Valley! ... more   less 
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Also Known As:
Holiday Inn Express San Diego-Sorrento Valley Hotel San Diego
Holiday Inn San Diego
San Diego Holiday Inn

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