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“Very nice, this is my home away from home”

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Extended Stay America - San Diego - Sorrento Mesa
Ranked #214 of 279 Hotels in San Diego
Annapolis, Maryland
1 review
“Very nice, this is my home away from home”
5 of 5 bubbles Reviewed October 11, 2013

I am solo and here on business. Great staff (thx Biren, and the entire crew!), quiet, clean, safe, very close to work (Qualcomm) and freeway, nice parking, good laundry on site, comfortable bed and recliner, stores nearby, great kitchenette (utensils included, 2 burner stove top, nice size frig and freezer and sink, good counter space) and bathroom (shower/tub, plenty of hot water and clean towels), plenty of room, good wi-fi and CATV, grounds kept nice and clean, ability to open window and get fresh air, good AC/heat unit, blackout curtains, plenty of closet and cabinet and drawer space, free local calls, plenty of lighting inside and out, expensive but welcome to SD, located in a corporate buildings area, beach/ocean close by (10-20 mins), iron and ironing board, coffee/fruit/muffins in lobby during AM, got a good deal from their online corporate program. I recommend Extended Stay America - San Diego - Sorrento Mesa for your stay.
I'm very grateful to have found such a nice place to stay for a few months. Thank you so much.

Room Tip: Rooms on the south side are quieter and have OK views.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cblf14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 reviews from our community

Traveler rating
    40
    21
    10
    9
    21
See reviews for
20
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
San Diego, California
1 review
5 of 5 bubbles Reviewed September 12, 2013

My 16 year old daughter and I were relocating to SanDiego from Virginia, the car broke down in Kansas, had to rent a truck to finish the trip and get car to shop. Many hotel stays, lots of "truck legs". Still feeling the effects of time changes. In our final stop, we found our home away from home in this wonderful Extended Stay America hotel. Highly recommended for other highway travelers.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review, September 13, 2013
Kristina - Thank you for your great review of our property. I'm glad that your experience with us was a great one. Your comments were shared with the staff and they were truly honored to have provided for you and your daughter. We all look forward to seeing you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California, United States
1 review
4 of 5 bubbles Reviewed August 27, 2013

Saw this location and with blind faith reserved a room for the weekend. What a pleasant surprise. If a simple 5 minute drive down 805 is acceptable and more people knew about this location, there would be a lot of vacancies in Mission Valley and Hotel Circle!
The gentlemen working when I arrived was on the phone giving directions (quite patiently) while helping the first group of people to check in. He was courteous, professional and made a point to explain EXACTLY what the office hours are. (basically no one is standing there in the middle of the afternoon, but always a person on call on premises)
Although some may consider it a negative, that to reach every store imaginable is a 3 minute drive down a local street, I found this to be an added plus. No 7/11 next door with it's noise, trash and street urchins thank you very much. Your kids and teenagers may be bored but that's it.
Instead a quiet, relaxed property with ample parking close to your room, easy in and out driveway, no trash, noise, foot or car traffic surrounded by trees. Next to an industrial complex so very quiet on weekends no problem taking a nice walk safely. Thank you Extended Stay (liked the kitchenette!) everything made sense and "Cents". See you next time!

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review, August 30, 2013
Susan - Thank you for your great review of our property. I'm glad that you were able to experience a clean, convenient, quite and comfortable stay with us. I will share your comments with the staff and we will continue to provide guests with the great service they expect.

Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fullerton, California
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed August 26, 2013

I wouldn´t stay in this hotel again.
I booked it through Hotwire secret hotels and paid $85 for one night (inc taxes) (saturday Aug 24th)

Bad Management, not that cheap, the area is close to lots of big companies so might be convenient if you work in the area, but doesn't have anything else close by. Other hotels were close and looked better, so try them.

Reception desk seems to be always closed because there is only one person working at the hotel, so sometimes this person has to go somewhere and you will find a sign "I will come back in 15 minutes".... so expect delays in checking or whatever you need to ask. At least it would be more convenient to know at what time she had left instead of knowing she will come back whenever she can.
Though the receptionist was very nice and I guess the management wants to save money by putting only one person at the reception.

The room was smelly, even after we opened the door and window for a while... the AC system doesn't really renew the air so you will be stuck with it.

Once I was already in bed I saw 2 cockroaches walking on my night stand !!!!! I would have liked taking a picture at this time, but my phone was actually on the night stand and I wasn't brave and quick enough to take it.... I spent all night having nightmare about it. I didn't call at this time the reception, because I just though all rooms must be the same and didn't want to move all my stuff at 12 am.


Next morning when I wanted to notify this, the reception desk was once again closed for 15 minutes (or more).. other people were also waiting and I just left without notifying it to them ... but thought of sending this review to tripadvisor.


Breakfast is on the go, but don't even provide bread or bagels, only muffins in plastic wraps.. include apples, coffee and cereal bars as well.

Room Tip: Try not to get a room facing the boulevard,
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laure i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review, August 30, 2013
Thank you for your recent review of your stay. The experience you described is not acceptable, and I sincerely apologize. In response to your feedback, I am working with our housekeeping staff to improve our cleaning procedures and inspection policies. As well, our maintenance staff is working to eliminate the slight odor you noticed.

Thank you again for providing us with your feedback. I invite you to contact me at mme@extendedstay.com if you have any additional comments. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 26, 2013

I thought this place was very nice to experience so far. Overall, everything was comfortable and clean and the place was peaceful. You just have to experience it for yourself to know how it really feels to live in a hotel here.

Room Tip: Corner rooms or a handicapped room is roomier which makes the place more comfortable and nice to sta...
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amymeeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review, August 28, 2013
Amy - I received a copy of your review, and wanted to thank you for taking the time to recognize the level of great service that is provided by our associates. It's great to hear that we will continue to be your lodging choice while in San Diego.

Thank you again for sharing your experience with us. We look forward to your continued business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 21, 2013

I would stay at Extended Stay America because it was pet friendly. Next time I would bring my pet when I decide to visit San Diego for a longer duration. I also like the fact I could use Wi Fi for free at no additional charge for internet connection. I love this facility that provide grab & go breakfast. I could use the kitchen, refrigerator, cookware, & microwave to make me feel like home away from home. This place has a laundry room. Demetrius, Evelyn, & Biren were very friendly and helpful when I stay there. Demetrius was helpful booking my visit at this hotel. Biren went out of his way to print me a map on how to drive to La Jolla Cove, shortest distance.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank khwong13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review, August 26, 2013
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your stay. I'm glad to hear that we have accomplished our goal of providing you with a 'home away from home" experience at our hotel. As well, I am thrilled to hear that our team provided you with great customer service.

Thank you again for your review. We look forward to seeing you again on next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
4 of 5 bubbles Reviewed August 7, 2013

good and economic hotel to stay, clean and comfortable. the best thing here is the staff...are very cooperative and helping. Kitchen, wireless Internet, TV, comfortable beds, good customer service & more affordable relative to other similar hotels.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KShailesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - San Diego - Sorrento Mesa, responded to this review, August 9, 2013
Thank you for your great review of our property. I'm glad that you were able to experience a good, economic, clean and comfortable stay. All the staff members here really enjoy their jobs and take great pride in it. Your comments assure us that we are providing our guests with great service.

Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - San Diego - Sorrento Mesa

Property: Extended Stay America - San Diego - Sorrento Mesa
Address: 9880 Pacific Heights Boulevard, San Diego, CA 92121 (Formerly Homestead Studio Suites San Diego - Sorrento Mesa)
Phone Number:
Location: United States > California > San Diego
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#19 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - San Diego - Sorrento Mesa 2.5*
Number of rooms: 135
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Hotwire, Extended Stay, Priceline, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Extended Stay America - San Diego - Sorrento Mesa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Homestead Studio Suites San Diego - Sorrento Mesa Hotel San Diego
San Diego Homestead Suites
Homestead San Diego
Homestead Suites San Diego

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