Excellent hotel located right in Gaslamp!!
Front desk was exceptional! Always friendly, courteous and willing to go the extra mile. When I've stayed at hotels before and they knew that I purchased the room through a discounter (priceline, hotwire, etc) I would receive nominal service and probably a nominal room too. Not the case with this hotel! My entire family stayed for a mini-reunion (we had kids all the way through my parents who are in their 70s).
The only thing I would say otherwise is that this hotel is probably geared more towards the business traveler or the adult who is looking to stay in the midst of the vibrant downtown scene. Not too much for my niece & nephew who are both under 6. Pool is ok, but small and not much of a "playzone."
Lastly - the day spa that's attached to the hotel, Artesia Day Spa is absolutely awful. I booked a massage for my sis-in-law to surprise her for her birthday (which was the day we arrived). The first person who booked my appointment was friendly. However, when I called on the day of the appt to inquire about pushing back my sister's appt since we were delayed in our travel plans, the receptionist took that as me cancelling my appointment and didn't even call to confirm. So when my sister and I showed up (on time since we rushed to the hotel!) at the spa, we were met with the rudest employee who told her that her appointment was cancelled and there was nothing to do they could do about it. However, the masseus that was going to be assigned to my sister was standing right there (they were looking at her to see if she'd stay and the masseus walked out the front door). Then when we asked if there were any other appointments available during our brief stay, we were met with a stern no. When I left the spa and went back to call from my room to speak with a manager, the receptionist told me that she didn't know who the manager was and that managers had weird schedules - in other words, she knew it was me trying to speak with someone higher than her.
I've worked in hotels before and service that we received at the spa is something that is just unacceptable! My sister was sorely disappointed and was a downpoint to our otherwise exquisite stay at the Hilton.
Definitely recommend the hotel, definitely not the day spa.
- Official Description (provided by the hotel):
- Stylish 12-story Hotel situated in downtown's historic Gaslamp Quarter, adjacent to the bay. ... more less
- Reservation Options:
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- Also Known As:
- Hilton San Diego Gaslamp Quarter Hotel San Diego
- Hilton Hotel San Diego