This is not a gripe but I have 4 issues with regards to my stay. First I booked thru Hotwire and I got a ridiculously low rate which is really great for me but for the first time i felt like a second class guest here. Why? First, the room they gave us was nice at first glance but upon closer scrutiny there were minor problems like the shower head was defective, the toilet had a leak, and the knob in one of the lampshades was missing. Second the location was right in front of the tracks so if you are a light sleeper then better bring some earplugs. Third we stayed for 6 days and upon checking in I requested for a fridge since I had my family with me. They told me that they will bring it to my room as soon as it becomes available. It never came although the rooms next to us received theirs even if I came earlier. I know what I am talking about because I saw the refrigerators out side the rooms near us. Lastly there were 3 occassions that I had to call the cleaning ladies attention with regards to our daily supply of toiletries which she forgot. I have been using Hotwire for the past couple of years and never has this happened to me. I was always treated as if I was a regular paying guest. Anyway as I've said, this is not a complaint just an observation. If someone asks me if I would like to stay again at the Hilton Gaslamp I would definitely say yes. The location is fantastic, the front desk staff were friendly, and the ambiance was terrific. I've stayed in 4-5 stars hotel in San Diego since 2003 and I have to admit this is the best. The issues I raised did not really bother us for we were always out enjoying San Diego. Lastly, will I still patronize Hotwire? You bet I will. I hope this becomes a wake up call for both Hotwire and the Hilton.
- Official Description (provided by the hotel):
- Stylish 12-story Hotel situated in downtown's historic Gaslamp Quarter, adjacent to the bay. ... more less
- Reservation Options:
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- Also Known As:
- Hilton San Diego Gaslamp Quarter Hotel San Diego
- Hilton Hotel San Diego