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“Never again” 2 of 5 stars
Review of The Westin San Diego Gaslamp Quarter

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The Westin San Diego Gaslamp Quarter
Ranked #40 of 282 Hotels in San Diego
Certificate of Excellence
GreenLeadersSilver level
Columbus, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Never again”
2 of 5 stars Reviewed July 17, 2014

We opted to stay at this property based on what I had read here. We have been SPG Gold members for 6 years & own 2 Starwood vacation villas. This was honestly our worst experience at a Starwood Property. When we checked in, the front desk agent was rude & would only offer us a mid level room upgrade with a view of the roof of Horton Plaza. I spoke to a different agent about a different room but was told there was none better. This was despite the fact that on the hotel website, there was both bay view rooms & suites available to reserve for our dates when I checked that afternoon. The room was small with 2 full size beds, not exactly what I expected from a Westin. On our second day, I called for our car from the valet before going downstairs. Despite this, we still waited almost 15 minutes for our car while others presented their cards to the window & were serviced first. We also did not receive housekeeping services on our second day. We had been at the safari park all day & returned around 6:30pm hoping to take a shower to refresh. When I called about this & voiced my displeasure about the service, I was offered 200 points for all my troubles but asked for a different room instead. I was again refused.
The only bright point of our stay was when Gabriel printed my sea world tickets since the printer in the business center in the lobby was broken while we were there.
On our next trip to San Diego we will definitely stay elsewhere.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Service
Helpful?
3 Thank neuromri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, Manager at The Westin San Diego Gaslamp Quarter, responded to this review, July 25, 2014
Dear neuromri,

First of all, thank you very much for your loyalty to Starwood. As a vacation villa owner and an SPG Gold member, I am sure you are aware that we always try to do our best to provide our guests with the best possible accommodations. We are also dedicated to delivering stellar service, such as what you experienced with Gabe.

The next time your schedule includes a return trip to San Diego, I hope you will consider staying with us again so we may have the opportunity to create a more memorable experience.

Be well,

Charles Cho
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (324)
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English first
Alturas, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 17, 2014

We stayed at this hotel while visiting family over the 4th of July weekend.The staff here is wonderful!! Very fun,friendly and accommodating!! The hotel is well located in San Diego, allowing us to walk everywhere we needed to go. Buffet breakfast was delicious! We will definitely be back.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank lanne212002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 15, 2014

We stayed at this property over July 4th weekend. After checking around this was one of the better priced hotels within the area. It was well located in the heart of the Gaslamp sitting next to several restaurants, a mall, and a CVS. It also was close to the I-5 which made it very easy to get around the area when visiting.

We picked the Executive King which was large and had a decent size fridge in the room. It also had a large patio that was one of the largest we have ever had connected to a hotel room. Overall the room was clean. We noticed a small spider on the bed the day of checkout but no other issues during our stay.

The staff was very friendly specially the valet staff which we saw everyday. On some days it seemed to take longer than we expected getting our car but when the staff noticed us waiting they apologized, offered us water, and tried to get our car to us quickly. You can call ahead to the valet desk to have your car ready, but we were not told of this option until halfway through our visit.

Although the staff was great, paying $40 a day for valet was disappointing, and quashed the pretty good(in comparison to that weekend) rate we had. We saw a self parking garage across the street for $20.

Overall, other that the price for parking we enjoyed our stayed and would return on a future trip.

Room Tip: Park at the garage across the street for half the price.
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Green Features: They offered an incentive for not having room service daly which I thought was a great idea.
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank Buckeye1_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 12, 2014

The rooms are dated. Small with small beds. There is very little art in the rooms & the only lighting was a single bedside lamp & fluorescent bathroom lighting. Not the usual Westin standard by my experience. We are SPG Gold level but were only given a mid level room with only a view of the roof of Horton Plaza. We wish we could have stayed elsewhere but it's hard to find a room in SD on a moments notice.

  • Stayed July 2014
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Neuromri511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, Manager at The Westin San Diego Gaslamp Quarter, responded to this review, July 14, 2014
Dear Neuromri511
I was disappointed to read that you felt our rooms missed the mark. I can assure you that all our beds are standard king or double size and the rooms are actually a bit larger when compared to other downtown hotels in major cities and to other hotels here in San Diego. The lighting options include the bedside lamps you mentioned, in addition to a floor lamp, desk lamp and pinpoint reading lights built right into the headboard for guest convenience.

Throughout the hotel you will find many works of art in addition to the living Vertical Garden located in the lobby where guests are encouraged to relax and recharge.

I hope you will consider a return trip as I feel we have much more to offer than your recent experience.

Be well,

Charles Cho
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
2 reviews
5 of 5 stars Reviewed July 8, 2014

I rarely write reviews but this was such an incredible/unforgettable stay that I simply had to say something. I just came back from a 2.5 weeks vacation so I apologize for the delay! I stayed here for 2 nights June 20-22. Before I had even step foot on properly I received a surprising phone call from (FD) Jeremy. He simply called to ask about specific rooms I wanted for my mini family reunion/ bday trip that to me is unheard of, clearly its a great start. I drove 6hrs from Phoenix to San Diego and when I finally arrived at The Westin my family and I were greeted by the valet and lead to lobby to check in with the kind and gracious Hitomi ( FD Agent). Her welcome into the Hotel made me feel like I was home, she treated my family and me as if we were long time friends. Again the staff was 2 for 2!! Later in the evening I headed down to the restaurant to place a carry out order and the gentleman whom greeted me and my sister was the restaurant supervisor ( I wish I knew his name) he was great and attentive. So thank you Sir for taking great care of us. Again Hitomi and Jeremy without Staff as you, I doubt my stay would have been great and memorable so Thank you!!

Also the make a green choice is a great option, and housekeeping was wonderful about providing us with extra towels and toiletries.

Room Tip: The bay view is not only nice it is also a higher floor.
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Green Features: without such personable and friendly staff I doubt this would really impacted my stay. Great job!!!
  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ambegue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this review, July 9, 2014
Dear ambegue,

What an awesome review! I was thrilled to read about your experience and want to thank you for taking the time to post this. For us, creating great memories is what "it's all about" and I can’t wait to share your story with the staff, and particularly with Jeremy and Hitomi.

We’ll be waiting to welcome you back the next time you make the drive over from Phoenix. Until then…

Be well,

Keri Robinson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 7, 2014

I recently spent 10 nights at The Westin San Diego Gaslamp Quarter ( from June 25 - July 5 ). As a Starwood "Preferred Guest," check in was a breeze, assisted by the gracious and very personable Assistant Front Desk Manager Jeremy. I was quickly taken to a very nicely appointed room on the top ( 16th floor ) floor, with partial views of the Bay and very good amenities, including that unbeatable Westin "Heavenly Bed!" Because the hotel is "pet-friendly," for three nights I shared my room with a 110lb Cane Corso ( Italian Mastiff ) named Lula, who I co-own with a dear local friend. And they even provided a large "Heavenly Dog Bed" for her. I must also commend the Concierge, Marina, for going the distance in every request I made, from making an appointment at the Department of Motor Vehicles to giving me recommendations and "insider" tips of great local restaurants! And the Housekeeping service, as provided by the lovely lady who serviced my room during the majority of my stay--Luisa--was as good as any FIVE STAR LUXURY HOTEL I've stayed in around the globe!! Though the rooms may be in need of some "updating"--particularly the seventies-looking bathrooms, I give this excellent hotel two big THUMBS UP if you're visiting "America's Finest City!"

Room Tip: Become a Starwood "Preferred Guest" and you'll automatically get a room on the top ( 1...
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank dcdavey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliso Viejo, California
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 6, 2014

Everyone was so helpful. Rooms were adequate and large. The servers in the breakfast buffet area were wonderful...Concierge was knowledgeable and the front desk check was a breeze. Valet parkers were prompt and friendly

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Dsimons2201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin San Diego Gaslamp Quarter

Property: The Westin San Diego Gaslamp Quarter
Address: 910 Broadway Circle, San Diego, CA 92101-6114 (Formerly The Westin Horton Plaza San Diego)
Phone Number:
Location: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in San Diego
#15 Luxury Hotel in San Diego
#16 Green Hotel in San Diego
#28 Family Hotel in San Diego
#38 Romantic Hotel in San Diego
#53 Business Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin San Diego Gaslamp Quarter 4*
Number of rooms: 450
Official Description (provided by the hotel):
The Westin San Diego Gaslamp Quarteris ideally located in the heart of downtown San Diego's historic and vibrant Gaslamp Quarter. Your unparalleled San Diego Accommodations include every imaginable amenity as well as proximity to all a Gaslamp Quarter Hotel offers: the very best of San Diego shopping, dining, entertainment and cultural activities. With striking bay and cityscape views, The Westin San Diego Gaslamp Quarter Hotel features 450 guestrooms and suites, all tastefully remodeled to create a sense of calm and balance—a sanctuary of soothing color palettes, natural wood and stone accents and stylish décor. It’s a Downtown San Diego hotel without compare. Here you will enjoy incomparable San Diego accommodations like a Heavenly Bed®, flat-screen TV and spa-inspired bath amenities. You will leave feeling rested, energized and renewed. ... more   less 
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Also Known As:
Westin Gaslamp Quarter, San Diego Hotel San Diego

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