We opted to stay at this property based on what I had read here. We have been SPG Gold members for 6 years & own 2 Starwood vacation villas. This was honestly our worst experience at a Starwood Property. When we checked in, the front desk agent was rude & would only offer us a mid level room upgrade with a view of the roof of Horton Plaza. I spoke to a different agent about a different room but was told there was none better. This was despite the fact that on the hotel website, there was both bay view rooms & suites available to reserve for our dates when I checked that afternoon. The room was small with 2 full size beds, not exactly what I expected from a Westin. On our second day, I called for our car from the valet before going downstairs. Despite this, we still waited almost 15 minutes for our car while others presented their cards to the window & were serviced first. We also did not receive housekeeping services on our second day. We had been at the safari park all day & returned around 6:30pm hoping to take a shower to refresh. When I called about this & voiced my displeasure about the service, I was offered 200 points for all my troubles but asked for a different room instead. I was again refused.
The only bright point of our stay was when Gabriel printed my sea world tickets since the printer in the business center in the lobby was broken while we were there.
On our next trip to San Diego we will definitely stay elsewhere.
- Official Description (provided by the hotel):
- The Westin San Diego Gaslamp Quarteris ideally located in the heart of downtown San Diego's historic and vibrant Gaslamp Quarter. Your unparalleled San Diego Accommodations include every imaginable amenity as well as proximity to all a Gaslamp Quarter Hotel offers: the very best of San Diego shopping, dining, entertainment and cultural activities. With striking bay and cityscape views, The Westin San Diego Gaslamp Quarter Hotel features 450 guestrooms and suites, all tastefully remodeled to create a sense of calm and balance—a sanctuary of soothing color palettes, natural wood and stone accents and stylish décor. It’s a Downtown San Diego hotel without compare. Here you will enjoy incomparable San Diego accommodations like a Heavenly Bed®, flat-screen TV and spa-inspired bath amenities. You will leave feeling rested, energized and renewed. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Booking.com, Hotels.com, TripOnline SA, Travelocity, Odigeo, Starwood, Expedia, Priceline and Jetsetter so you can book your The Westin San Diego Gaslamp Quarter reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Westin Gaslamp Quarter, San Diego Hotel San Diego