We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very disappointed in our stay--Not worth the money”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Rancho Bernardo Inn
Ranked #27 of 278 Hotels in San Diego
Certificate of Excellence
Mission Viejo
2 reviews
“Very disappointed in our stay--Not worth the money”
Reviewed November 27, 2010

We recently stayed at the RB Inn while visiting family in Poway for Thanksgiving. My husband and I were looking forward to a relaxing weekend while the kids stayed at grandma's house. Unfortunately we were sorely disappointed and left feeling ripped off. We checked in and headed to our room. When we opened the door I stepped into the room to turn on the lights only to find my shoe and the bottom of my pants completely soaked from a pool of water that had run from the bathroom into the entry way of the room due to a leaking toilet. We headed to the front desk to change rooms where they told us that they only had a room with 2 queen beds left...we had reserved a king. Eventually they found one for us, but it clearly wasn't ready for guests. When we arrived we were short towels, the toilet paper was almost gone and there was no replacement roll, there was no bathmat when we got out of the shower, there was no kleenex, no trash can, there was a dead rat outside the room with crows stopping by for a snack, ants in the bathroom and the cleanliness of the bathroom counter left something to be desired. These problems persisted even after housekeeping visited the following morning.
They recently remodeled the hotel. The rooms have some nice built in cabinetry now, but the walls and floors were very dirty and needed some attention. When they replaced the carpet the didn't bother to take off the baseboards, so the carpet stopped about 1/4 inch from the wall/ basebaords and was all shredded and coming up on the edges. It was also stained and dirty.
We went to the fitness center to workout and the short comings continued. There were no towels or clean headsets to use.
We had booked a friends and family rate that was advertised in a mailer we had received. One of the ammenities was that the in room mini bar was included in our rate. It would have been a great deal if the bar had ever been stocked. Finally, when we went to check out, they had added a $40 restauarant charge for a meal that was not ours to our bill.
By the time all was said and done, (charging for self parking in surface lots that are empty, passing along San Diego Marketing fees to the traveler, resort fees for things services that we don't use) our two night stay cost us about $400. We left feeling very ripped off and disappointed in the quality of our stay. We have stayed at many Perferred Resorts and are usually happy with the hotel. This was a disappointment. When we shared our experience with the front desk we were told "thanks for your feedback." Not quite the service I would expect.
The grounds are beautiful and they could make this a great resort, it's too bad it has fallen short of it's potential.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tmitchmv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RBINN, General Manager at Rancho Bernardo Inn, responded to this review, December 3, 2010
Thank you for taking the time to inform us of your experience. Obviously we fell short in many areas. After doing some investigation, you are correct that we check you into a room that was not finished - our supervisor made an error in typing in the room, and that caused the numerous shortfalls. Furthermore, we had an opportunity to rectify the error, and once again dropped the ball. As you will notice from the majority of our guests experienced, what occurred was much more the exception than the rule - regardless, please accept my apologies. We are better than that.

I'm glad you recognized and appreciated the resort itself, and I will be contacting you privately to hopefully regain your belief that we can exceed your expectations.

I realize getting time away, not too mention discretionary income, is precious these days - you can be assured we take that responsibility seriously and this will not occur again.

John Gates
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,936 reviews from our community

Traveler rating
    1,238
    388
    155
    88
    67
See reviews for
415
548
58
566
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (481)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
San Diego, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 16, 2010

We are locals and recently stayed at the Inn for the Halloween Event. Our 8 year old son loved it! It was fun and relaxing for Mom and Dad too. After the festivities, we enjoyed a leisurely dinner buffet on the Veranda. The weather was perfect, as was our room and all of the amenities. We'll definitely come back for more local mini vacations. Joy took our reservation and also assisted with a change of plans before we arrived. She was polite, gracious and provided the best customer service I've received in a long time. Thanks RB Inn!

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrabFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 15, 2010

The Rancho Bernando Inn exceeded my expectations in every way. We celebrated my brother's 40th birthday at El Bizcocho's smaller banquet room and had great food and great service. Although they had 2 other weddings going on at the same time, they took care of us like we were the most important party at the resort. The golf course was in fantastic shape and the restaurants and spas were top notch. The Sunday brunch at El Bizcocho was superb. We will definitely stay there again!

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeonSabarsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater, Md
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 12, 2010

The hotel was very nice and quiet, I was a get away for me as we were there on business and also pleasure so I had plenty of time to relax and enjoy myself as it was my husband who was there for work. the staff was friendly and helpful. The grounds of the hotel were well kept and there were times that i felt I had the whole hotel to myself. There are may places to curl up and read a book or sit out by the pool or a slip into a hot tub. The valet staff were young and fresh a plus to and older yet great hotel.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LovesLauderdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corning, New York
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 11, 2010

As frequent guests at The Rancho Bernardo Inn, have found the facilities and service to be consistently excellent. Beautiful surroundings, thoughtful, capable, and friendly staff , and high quality facilities provide a particularly warm environment. Restaurants are impressive, as well.

We believe that The Rancho Bernardo Inn to be one of the best options in the greater San Diego area and can highly recommend this resort.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Corning6000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Niguel, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 2, 2010

We had the most amazing weekend! Not just for the adults but for the kids too! This hotel offered hands down the best service we have ever experienced at a resort. The amenties are top of the line, including Aveda bath products and down comforters. Wood burning fireplaces all about the property. Fine dining, casual family dining. A ful sports bar to watch a Sunday game. Everything on property. We never had to leave! We can't say enough about the staff, they went above and beyond at every turn, every request. It's a wonderful romantic resort when you want to get away and spa or golf, it's also an amazing resort to take the family as they are always offering fun kid events on property for entire family to enjoy. The best of both worlds in one resort. We can't say enough, we will definetly be back again and again!

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brandmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 2, 2010

We have stayed at the Rancho Bernardo Inn at least 4 times now and each time it seems to get better and better. The staff is always friendly and helpful. The grounds are beautiful. The rooms are wonderful and the kids have a great time with the "'S'more and Snore" tents in the rooms.
The price is great, which usually includes breakfast, and is either buffet or off the menu, you get to choose!
I can't say enough great things about it. We will be back.

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SummerDrake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near San Diego
Downtown
The US Grant
The US Grant
#45 of 278 in San Diego
2,433 reviews
Downtown
Kimpton Solamar Hotel
Kimpton Solamar Hotel
#41 of 278 in San Diego
1,983 reviews
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices

Been to Rancho Bernardo Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Rancho Bernardo Inn

Property: Rancho Bernardo Inn
Address: 17550 Bernardo Oaks Dr, San Diego, CA 92128-2198
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Diego
#10 Luxury Hotel in San Diego
#15 Family Hotel in San Diego
#24 Romantic Hotel in San Diego
#30 Business Hotel in San Diego
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Rancho Bernardo Inn 4*
Number of rooms: 287
Official Description (provided by the hotel):
Located in San Diego, Rancho Bernardo Inn offers business and leisure guests an experience that is both peaceful and rejuvenating. A member of the distinguished Preferred Hotels & Resorts Worldwide, Rancho Bernardo Inn is a destination resort known for its exquisite golf, spa facilities, and exceptional cuisine. A true destination for the entire family, the 265-acre property features 287 luxuriously appointed guestrooms, three swimming pools, an award-winning full-service spa and fitness center, multiple dining outlets, room service or in-room dining, and extensive meeting and event facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Preferred Hotels, Expedia, Hotels.com, Orbitz, Booking.com, Prestigia, Priceline, Travelocity, Hotwire, TripOnline SA, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your Rancho Bernardo Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Rancho Bernardo Hotel San Diego
Rancho Bernardo San Diego

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing