We arrived at the Rancho Bernardo Inn Saturday evening with a pre paid reservation. We were told by the girl on duty at the front desk "sorry we can't accomodate you, we are full"
I then explained we had a fully paid reservation and phoned the prior evening to confirm our reservation of a room with 2 beds and the time of our arrival. I was then told "sorry, it's first come, first served." I will skip many details but the bottom line was I had to get the manager and argue for something I already paid for. We were finally given a room, which was very nice and I must say the grounds are beautiful, although the spa was going through renovations. We only ate breakfast at the Veranda which was very good. I believe this hotel is lovely, it just needs better trained staff and clairification on hotel policies. It is a bit out of the way being situated in a residential area but close enough to the freeway so you can get many places quickly. Oh, as for the hotel being full, we only saw one other person in our building the entire time we were there so i'm not sure what that was about.
- Official Description (provided by the hotel):
- Located in San Diego, Rancho Bernardo Inn offers business and leisure guests an experience that is both peaceful and rejuvenating. A member of the distinguished Preferred Hotels & Resorts Worldwide, Rancho Bernardo Inn is a destination resort known for its exquisite golf, spa facilities, and exceptional cuisine. A true destination for the entire family, the 265-acre property features 287 luxuriously appointed guestrooms, three swimming pools, an award-winning full-service spa and fitness center, multiple dining outlets, room service or in-room dining, and extensive meeting and event facilities. ... more less
- Reservation Options:
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- Also Known As:
- Rancho Bernardo Hotel San Diego
- Rancho Bernardo San Diego