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“Rancho Bernardo Inn disappointing”

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Rancho Bernardo Inn
Ranked #27 of 278 Hotels in San Diego
Certificate of Excellence
San Jose, CA
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Rancho Bernardo Inn disappointing”
Reviewed July 4, 2006

We arrived at the Rancho Bernardo Inn Saturday evening with a pre paid reservation. We were told by the girl on duty at the front desk "sorry we can't accomodate you, we are full"
I then explained we had a fully paid reservation and phoned the prior evening to confirm our reservation of a room with 2 beds and the time of our arrival. I was then told "sorry, it's first come, first served." I will skip many details but the bottom line was I had to get the manager and argue for something I already paid for. We were finally given a room, which was very nice and I must say the grounds are beautiful, although the spa was going through renovations. We only ate breakfast at the Veranda which was very good. I believe this hotel is lovely, it just needs better trained staff and clairification on hotel policies. It is a bit out of the way being situated in a residential area but close enough to the freeway so you can get many places quickly. Oh, as for the hotel being full, we only saw one other person in our building the entire time we were there so i'm not sure what that was about.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank caligirl111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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A TripAdvisor Member
Reviewed April 25, 2006

I have stayed at the Rancho Bernardo Inn numerous times for business. Although this hotel is near our client's office, my colleagues rarely stay here, opting instead for a nearby 2-star hotel at the same (corporate) rate.

The grounds are beautiful, the rooms nice, but the service is erratic at best. Certainly not what you would expect of a self-proclaimed luxury hotel. Many of the employees are young and inexperienced - they seem to be students who are never there long enough to get to know the hotel or its policies well. Many times, I have asked a simple question that had to be referred to a supervisor.

In addition, the rooms are not well maintained. On different occasions, I have had a stopped-up bathtub, a non-working internet connection, a broken alarm clock, and quite a few mis-programmed keys. The food is delicious, but the bar is the only place to get good service with it. Individually, these are not big issues. But together, they really detract from the serene, relaxing atmosphere that this hotel could so easily support.

  • Stayed April 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nyc
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 24, 2006

i have family in the area and have tried the other local hotels. this is by far the best in the area. we love the convienent location. near the city and near the mountains. they try to charge extra parking but always take it away when asked. people pleasant great grounds and pools. gym so so but on the whole we always go back

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anovick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seattle
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 30, 2006

Some aspects of this place are fine. Food service is a strength.
In four stays, my final bill was never correct once. And I stopped billing items to my room tab after my 2nd stay.
Hospitality is uneven with some highs and some disappointing lows.
The plumbing is challenged; getting attention for plumbing problems was easy one time, problematic another time.
Lighting is consistently dim.
I stayed at this place multiple times before moving to something more modern, more hotelish.

Stayed August 2004
Helpful?
9 Thank hughseattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rancho Bernardo Inn

Property: Rancho Bernardo Inn
Address: 17550 Bernardo Oaks Dr, San Diego, CA 92128-2198
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in San Diego
#10 Luxury Hotel in San Diego
#15 Family Hotel in San Diego
#24 Romantic Hotel in San Diego
#30 Business Hotel in San Diego
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Rancho Bernardo Inn 4*
Number of rooms: 287
Official Description (provided by the hotel):
Located in San Diego, Rancho Bernardo Inn offers business and leisure guests an experience that is both peaceful and rejuvenating. A member of the distinguished Preferred Hotels & Resorts Worldwide, Rancho Bernardo Inn is a destination resort known for its exquisite golf, spa facilities, and exceptional cuisine. A true destination for the entire family, the 265-acre property features 287 luxuriously appointed guestrooms, three swimming pools, an award-winning full-service spa and fitness center, multiple dining outlets, room service or in-room dining, and extensive meeting and event facilities. ... more   less 
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Also Known As:
Rancho Bernardo Hotel San Diego
Rancho Bernardo San Diego

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