My husband and I stayed at the resort in connection with a conference, where I had an exceptional experience with one of the staff members.
I was at the “adult” pool with the intention of enjoying some quiet time reading and swimming while my husband attended his conference sessions. A group of adult guests had gathered at the pool who were very boisterous, and doing “cannonballs” into the pool, which could serve to disturb some of the guests. Someone must have called Security, because soon thereafter the Head of Security and one of his associates appeared at the pool to talk with these guests.
He handled things very diplomatically, calling the guests over to the side of the pool so that he could talk with them quietly, and not embarrass them in front of the other guests. It was clear that he was telling them to keep things down, but he did it in a very courteous manner. As he walked by me, I thanked him. He asked me if I was by myself at the pool, and I said “yes.” Then he asked if I might be more comfortable enjoying the less crowded atmosphere at the spa pool; because if so, he would get me in at no charge. He asked for my room number, and said he would make sure they had my name at the spa reception.
I was so very impressed with his style in quietly handling this problem, and making sure that the other guests like myself were accommodated in a first-class fashion. I took advantage of his kind offer, and spent the rest of a very quiet afternoon at the lovely spa pool, thanking my lucky stars for being at a resort that truly has their guests’ best interests and comfort in mind.
I would add that the lady at Spa Reception greeted me by name, and made sure I had everything I needed for a relaxing afternoon. She was delightful.
I must commend you for the training your resort does with your staff, and the outstanding customer service that results. It is the thoughtfulness in this entire interaction that certainly makes one want to return to your resort again and again.
- Official Description (provided by the hotel):
- Located in San Diego, Rancho Bernardo Inn offers business and leisure guests an experience that is both peaceful and rejuvenating. A member of the distinguished Preferred Hotels & Resorts Worldwide, Rancho Bernardo Inn is a destination resort known for its exquisite golf, spa facilities, and exceptional cuisine. A true destination for the entire family, the 265-acre property features 287 luxuriously appointed guestrooms, three swimming pools, an award-winning full-service spa and fitness center, multiple dining outlets, room service or in-room dining, and extensive meeting and event facilities. ... more less
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- Also Known As:
- Rancho Bernardo Hotel San Diego
- Rancho Bernardo San Diego