We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“One Loser Two Winners”

Roy's San Diego Waterfront
Reserve with OpenTable
Roy's San Diego Waterfront is not available for your requested time. Choose another time, or search restaurants with availability.
The time you selected has already passed.
Ranked #92 of 4,852 Restaurants in San Diego
Certificate of Excellence
Price range: $10 - $30
Cuisines: Seafood
More restaurant details
Restaurant details
Good for: Special occasions, Romantic
Dining options: Breakfast, Late Night, Private Dining, Reservations
Dining style: Fine Dining
Neighborhood: Downtown
Cross street: 1st Avenue
Transit: MTS Trolley stop across the street enar the Convention Center & Marriott Hotel & Marina
Description: Blending classic techniques with adventurous Pacific Rim flavors, culinary pioneer Roy Yamaguchi created an entirely new approach to fine dining. The first Roy's opened in Honolulu in 1988 and we've spread our warm hospitality and passion for innovative and creative cuisine around the world ever since. Indulge in one of our spectacular cocktails or choose a glass from our award-winning wine list while you discover the fresh ingredients and outstanding seafood, expertly prepared by our local chefs that made us famous.
Reviewed June 28, 2014

We stayed at the Harborside Hilton in San Diego for a course and discovered that it was a part of a beautiful Convention Center development. There is a spacious promenade that includes three huge hotels, a high-end marina, a park for dogs, kids, and couples to frolic in, countless little shops, and dozens of places to eat. We picked Roy's Fusion Cuisine, a popular, fairly expensive chain restaurant.

When we made reservations earlier in the day, we asked for a window table and were told it wouldn't be a problem. I was prepared to sit at the bar and wait since it was peak dinner hour but we were whisked right to the best table in the place.

Many people like to sit outside since it is right on the harbor by a marina full of super expensive boats. But remember, friends, this is San Diego where a lovely cool breeze is required by law. Don't be too quick to pay so much money for a setting that will chill your food very efficiently. (although if you're into sushi, sashimi, and so on, go for it)

Ask for the window and wait for the one that sits just below the mezzanine rail. We tucked the table a little tighter into the window and had a setting with railings on two sides that gave us unobstructed elbow room and a lovely view.

Fusion Cuisine was a concept started in California decades ago by a hippie chick named Alice Waters out of Berkely. It was called California Cuisine back then and the focus is the best of organic produce and international cooking. Roy's is Hawaiian, Japanese, and West Coast American (among others).

They start everyone off with a plate of marinated Edemame and without looking or thinking, I popped a whole one into my mouth. It's the peas in the pod, not the pod you want. Look before you eat. I'm not a fan of foods that require a plate for the rejected elements so if I get pods, I want the kind that are chewed and swallowed. Still, the marinade (an Italian herbed flavor) was tasty as we wiggled the peas out of their serving containers but mangled garbage on a bread plate is not a pretty sight. Just saying...

Hubby and Son had wonderful dishes; seared scallops-truly sweet and tender, delicately seasoned and Thai flavor chicken breast with a wonderful creamy sauce. I ordered a dish advertised as a Roy's specialty; lobster pot pie.

For the price of these dishes and for the reputation of having great cuisine, I figured that they really must do something exceptional. What I got, well, it wasn't even good, never mind great.

A searing hot casserole carried on a plate lined with a heavy napkin made for audible bubbling. It was large and rectangular leading me to think that it might be far more than I could finish in one sitting. The topping was flaky puff pastry. I couldn't wait to dig in.

So you know where I'm going here. Upset expectations. I tried piercing the pastry on top but it turned out to be this huge one piece multilayered cardboard affair that was impervious to the tines of an ordinary fork.

I tried dismantling it by a knife and fork approach with a great deal of elbow grease into the mix... no good. I finally set the pastry off to the side and got down to eating the lobster filling. No good. No lobster in the filling.

At first I thought I must be missing the taste of lobster meat because the chunks that looked like meat were too hot to actually taste. I separated some likely looking lumps onto a bread plate and waited until it was a safe temperature. They turned out to be baby potatoes. That's what the whole dish turned out to be... vegetables in a vaguely seafood flavored casserole that had been cooked so long all the sauce had been absorbed by the potatoes creating a very dry and mushy dish.

There were peas and I think there were carrots also but they were so over cooked that they had turned into paste. It looked very much like the sort of dish you find at an all you can eat seafood buffet at the end of the night... where you dump it in the garbage and turn out the lights.

My table mates were nearly finished by the time I had realized mine was inedible. And if high calorie food isn't delicious, what's the point? So I summoned our waitress, a pleasant and efficient gal, and asked her to take it back.

I've been eating at high end restaurants for decades and I've had to send my share of unsatisfactory dishes back to the kitchen, so I know what can happen. At a dumb place it's returned and the end. At a smart place it's ALL HANDS ON DECK!

The look on her face almost made me want to grab the dish back and finish it prontissimo. She apologized again and again. She immediately offered to RUN back to the kitchen and get anything on the menu for a priority prep. Since I couldn't very well sit there eating my next entree while my son and husband stared into space, I politely refused and assured her that I appreciated her efforts to make amends. She also insisted that we order whatever we wanted for dessert on the house. OKAY! Good deal! Off went the offending dish to the garbage where it belonged.

But before she coud even get the dessert to the table, a young Hawaiian looking man in a tuxedo popped up at my elbow. I thought he would commit ritual hari kari right there. A thousand apologies... we feel awful... if there's anything we can do... He did say something I thought was quite interesting. "We HAVE to make this dish..."

And that's the difficulty of a chain restaurant. This is a beautiful place with efficient, motivated, knowledgeable people in a great location. But if the suits say cook this dish, they cook that dish. Corporate headquarters can be quite ignorant about the needs of individual locations and particular clientele. They don't WANT to do anything that jeopardizes success but they just can't see everything, everywhere.

And that's why we have Trip Advisor. Due Diligence, People! Roy's Fusion Cuisine Lobster Pot Pie... leave it in the pot.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Trish F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (686)
Traveler rating
Traveler type
Time of year
Language

429 - 433 of 686 reviews

Reviewed June 26, 2014

It was my first time at a Roy's... I had not heard of it before. We sat outside overlooking the marina and it was quite nice. The waiter arrived quickly and sorted our drinks and appetizers efficiently. We had a California roll as an appetizer and it was quite nice. The white wine, Cakebread was quite nice. I had the Roy Trio and enjoyed it. I got to try the Lobster pot pie, a first for me, and it was also tasty. Towards the end of the meal and as night fell, the space heaters came on and the restaurant filled up and it got harder to get our waiter's attention and worse, the other waiters flat out ignored our efforts to get service. I had to get up and walk to the service station to get attention. We had dessert (pineapple upside down and chocolate lave) and it was nice but again, we had trouble getting service from any of the waiters other than our waiter. I don't know if it's a union thing or if the waiters are told to ignore all other tables other than their own but I didn't like it. Other than that, I would say Roy's is okay but I'm not rushing back for the great service, that's for sure.

    • Value
    • Atmosphere
    • Service
    • Food
Thank yankabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014 via mobile

Our first experience with Roy's was in Oahu. It was good. So again we picked Roy's for dinner while in San Diego. It was not disappointing. The view at this location was great, right by the water. The service was top notch. And most importantly, the food was superb. I ordered seared sea scallops, and it was just the right amount of tenderness. Each scallop was on top of a piece of pork belly the combination of which was heavenly! Highly recommend this entree. The only thing I'd like to point out is that the portion was not huge, and it came with three scallops. We had ordered appetizers to share, so the portion was ok for me, but may be on the light side for some others.

Hope this helps.

Thank 908Laura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

We ate here for lunch whilst we waited for our room to become available and it was lovely. It was a beautiful day and we sat at an outside table. The choice of food was good and the food that we ordered was yummy. We recieved really good service and would definitely eat here again.

    • Value
    • Atmosphere
    • Service
    • Food
Thank TwinkD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2014

A large group of us celebrated the end of our conference with a dinner at Roy's. It was amazing. Food was good, service was great...thanks.

Thank JMcVeigh67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Roy's San Diego Waterfront also viewed

 

Been to Roy's San Diego Waterfront? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing