I would like to begin this review by announcing that it is my first... ever of any kind on any website for any product. My experiance here was bad enough that i am actually taking the time to sit down and figure out how to do this. So... after a twenty minute wait which is understandable, our order was taken quickly, but after that we never saw the waiter again. Both my spouse and i finished our beverages within the first minute or two, and waited... and waited.... and waited to have them refilled or even see our server to ask him, which we finally did, and then our drinks were dropped off without a word and he was gone again. A buser brought us our food soon after, on which were cold onion rings and fries.Minutes into our meal our glasses were again empty and again we waited and waited and waited. i flagged our server down who walked right past us to tell him. Again our drinks were handed off without any words. This was repeated serveral times. After exausting the small supply of cold fries I was ready to have more (they are unlimited) but you guessed it nobody to be found, untill finally we again flagged down a server, (not our own) whose name at this point we still dont even know. This other gentleman apparently told the manager becuase he delivered the fries himself and asked if everything was ok... it was not, and after a brief explination by me, he was extremely appologetic, agreed that it was totally unacceptable, and offered us a complimentary dessert. We thought that it was all taken care of, and when he came back to check on us, he told us he had addressed it with ADAM and that it was resolved. Enter ADAM who starts by offering a febel appology, but follows it with "Why didnt you guys tell me!?, You guys should have told ME!!!! I was busy!". Tell you i thought? Tell you what? how to do your job? I am paying extra for YOUR service! It is your job as my server ADAM to take care of me and the fact is, if i had seen you i would have! I told you repeatedly to grab this or that, when it was you who should have been asking! He continued with "well ya i was busy i had a lot of orders, next time just tell me alright", as if we had made some sort of mistake or foax puax... Well ADAM this is me telling you. Your Service was terrible. nobody elses, the host was fun and entertaining, the manager provided an excellent service recovery, but your rudeness, and innatention brought my experiance all the way down to a one, to the point that i will never go back not only to this islands but to any!
ps. It was our first time at Islands
Hope there will be improvements with staff,
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