I always thought I would do a positive review on this places due to multiple stays and my brother renting out a whole floor for his wedding but this last stay has put a BAD taste in my mouth! I will never stay at that so called hotel again!
BEWARE!!!!!! This can not be a meeting place before heading out to a club or bars, even though it is the heart of gaslamp.
We were in gaslamp to celebrate my cousin's graduation. All my cousins were in town from as far as LA and riverside. Some cousins and siblings live in San Diego. We planned on meeting at our hotel before we headed out to a club. There was is older man (so called receptionist) ...last time I checked receptionist are usually more helpful and a lot nicer. The first thing this guy says to us is "you know there's only 4 people to a room?!!" Not nice at all, actually very rude! Even after my boyfriend told him at everyone was just meeting here or changing here. He just kept following us every time we would let people in. We were waiting for my sister, which was the last person to arrive. We were all ready to go, shoes on and everything. My boyfriend went down to get my sister so she could leave her purse in our room. After only being in our room for about 2 hours, The rude man followed them all the way to our room and demanded they open the door. He barged into our room and started yelling "everyone out!" I couldn't believe what was happening. He didn't even give anyone a chance to talk or even grab our belongings. I was so mortified... Embarrassed and pissed at the same time! How could someone treat their guests that way?!!!
After sitting at a bar and talking about what we should do, we all decided to leave that horrible place and stay at my sisters place. We walked in not even wanting to talk to the guy, all we wanted was to grab our things and go. But he started yelling again "only 4 people can go up there!!" So myself and 3 other people grabbed bags, food and drinks at 3 in the morning. When leaving all the rude guy could say is "should I say you're checking out?" I had to walk outside while my boyfriend had a few words with him. I was always taught if you have nothing nice to say don't say anything at all.
Now 3 days later... No phone call or anything from the manager or owner! What kind of business is this?!! Have they heard of customer service?!!! We're not even expecting our money back or even an apology but a simple phone call to see what happened that night would be nice!
So If you're looking for a place to stay in gaslamp.... DON'T STAY HERE!!!!!! Unless you want a babysitter for a receptionist!
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