My husband and I went here last night, and if I was writing this review, based on JUST the food, it would be 5 stars all the way around. But, I'm not, I'm writing about the service too.
First off the place is kinda hard to find, we used the GPS and it told us the place was on the right side of the road, then pulled up a picture of it in the middle of the road... Come to find out, it was on the left and clearly the google maps is all sorts of screwed up because it's on the left! LOL but anyway, we finally found it after a bit of driving around through some of the shopping centers, so we parked and went up to the restaurant. It was pretty busy inside and there were some tables outside where one group was already sitting as well. They told us we could either wait 45 minutes, or just sit outside and eat. WE chose to eat outside, which was a little cold with the breeze, but they had one of the tall space heaters that they turned on for everyone out there.
The service, was pretty slow and bad... They were friendly people so don't get me wrong there. But they all seemed incredibly overwhelmed by how busy it was there, and were very forgetful. We sat outside for about ten minutes before she finally came back with menus for us. After that, the table next to us, and ourselves ordered appetizers and our meals. They were there about 10 minutes or so before us, but they brought our appetizer out first....To their table. They said they didn't order that and we had to chase the lady down to let her know it was ours, before they threw it away. We ordered the bread holes. They were garlicky, buttery and just all around absolutely amazing.
The other table, still hadn't gotten their appetizer but that didn't affect us, other than we were talking with them and kind of laughing about it with them. Our drinks went empty for quite sometime, and not because no one came outside, but every time anyone tried to get their attention when they did come outside they breezed back in so quickly we couldn't hardly get a word in.
We finally got refills on our drinks and our food came out, the table next to us got their food too, but still no appetizer! Even though they asked several times and each time it was the same "Oh it's coming" or "It will be there soon" statement.
Again, didn't really have any bearing us, other than we were talking to them and thought it was strange. Their appetizer did finally come out, when they were all half way done with their meals!
As we were finishing up with our meal, the check came out, we were never offered desserts or anything she just came out and put the check down and said "No rush "Well of course there was no rush because although it was busy, everyone inside seemed to be getting better, quicker, service than we were outside!
We asked for our leftovers to be wrapped up, paid the check and then sat there for another five mintues, before another waitress came out and we asked her where are leftovers were. The famous "Oh it's coming!" was said again and so we sat and waited. We joked about how they probably threw it out and forgot all about us, and then it finally come out about another five minutes later. So we got up after that and headed out.
All in all, the food is absolutely amazing, it's a great, simple concept and absolutely delicious and extremely reasonably priced, pretty damn cheap for the amount of food you get!
We got the meatball torpasta and the meat lovers lasagna torpasta, which again were both absolutely amazing. But when you come here, be prepared for slow, pretty poor service and some amazing food.
Hopefully next time we come back, because we will go back there, the service will be a bit better.