We ate here on recommendation and what a disappointment it was, we were looked after well by the busboy and the waitress but that is the best bit. The best of the food was a lobster bisque which was amazing. We ordered a special entree of fillet served 3 ways, the sauces were great but the fillets were cold. the whole time we were the Maitre d' was talking to the big spenders when he should have been noticing what was going on in the room. I e-mailled head office when we returned to the UK and was told that the manager of this Palm really wanted to 'reach out to me' and would be calling - he did this at his convenience which was in the middle of the night here, he left a message for me to call but I was so sore that he expected me to pick up the phone bill that I left things as they were.