Overall, this is a pretty good place to stay in San Diego. Here are our notes by category:
Location: we loved the location. It was right on the edge of the Gas Lamp District, so out of the fray and hectic environment of the District, but close enough to access all of the things to do there.
Amenities: the gym is awesome. Perfect amount of equipment and when we went (mid-October), there was always equipment available to use. They have Life Fitness equipment, which is a great brand. There are two TVs and it can get a little loud with the acoustics in the room, but overall, we were very pleased with the gym. We had coffee/tea in the room, which we enjoyed. Free wireless was a plus, but we didn't use it very often b/c we were out all of the time. The iHome clock radio was nice as we did plug in our iPod. Overall, the amenities were just right.
Restaurant/bar: not impressed with the food quality or service. It's not that it was bad, but we expected a little better after reading that the hotel supports local fare. With all of the other dining options, we forewent the convenience of the hotel for any meal and ventured out on the town. There is an outside bar on the 9th floor, but we didn't spend any time there outside of doing a brief walk through.
Room cleanliness: the room was very clean. Having hardwoods, especially in a hotel that allows pets, was a plus from the cleanliness factor, but we heard our neighbor early every morning as she walked around her room in her high heels. There were a few items missing when we checked in (no bath/shower mat, missing coffee/tea and mug), but they brought them the next morning when they cleaned the room. The housekeeping staff was pleasant. Overall, the rooms were clean (which I would expect no less) and we would give them a middle of the road on comfort b/c of the noise from the hardwoods and it feeling a little more industrial than we're used to.
Staff: this is where we felt the hotel fell short. The bellman was nice and asked us lots of questions (where we went that day, how our stay was, etc.). But, the front desk staff was not as personable. It was not that they said/did anything wrong, but they just weren't as friendly as we had read about in reviews. We had handful of requests during our stay at the hotel and they were slower to respond and did not follow up. If I had not read the reviews about the staff being so wonderful before we came, our expectations would have been lower and it would have been normal, run of the mill hotel staff. But, we had higher expectations, which we felt were not met. Again, it's not that they did anything wrong, they just weren't what we expected after reading the reviews.
Overall, we would recommend the hotel with some reservations. If you are looking for more upscale, plush rooms (like the US Grant), this is not your place. It seems best fit for younger (30's and 40's), more mover/shaker adults. Not a place for kids or families.
- Official Description (provided by the hotel):
- Welcome to the Hotel Indigo! From the moment you enter, you will be invited with the soothing sounds of the floor to ceiling water wall and captivated by locally photographed wall murals. Our refreshingly local Hotel Indigo staff is here to show you just what makes San Diego ‘America’s Finest City.’ Before heading out, we invite you to enjoy an evening cocktail on our Level 9 Rooftop Bar. Sit by the fire pit or reflective pool and enjoy breathtaking views of downtown San Diego and PETCO Park. Unwind with colleagues or meet new friends before exploring all the Gaslamp Quarter has to offer! Prepare for a calming nights sleep with the textures and warm earth-tones that make you forget that you are in a hotel. The iHome allows you to awaken with your favorite music while you refresh in the glass enclosed spa shower.You are invited to sit streetside in our open air Table 509 Bar and Kitchen and feel the energy and vibrance of downtown San Diego while enjoying a fresh cup of locally brewed Café Moto coffee. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Indigo San Diego
- San Diego Hotel Indigo