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“Best Customer Service”
Review of Dolphin Motel

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Dolphin Motel
Ranked #8 of 279 Hotels in San Diego
Certificate of Excellence
Out West
1 review
“Best Customer Service”
Reviewed October 30, 2012

This motel had the best customer service we have ever had. The owner and employees knew us and greeted us by name. They went over and above any questions or concerns that we might have had. The location is in convenient and the area is good. The rooms are on the small side and spartan, but very clean.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OutwestDoormat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinMotel, TOM, Desk Clerk at Dolphin Motel, responded to this review, November 1, 2012
Thank you wonderful guest,
We do pride ourselves in the customer service
Which we give with utmost
And it doesn't cost a thing!
it's wonderful guests like you guys that make this all possible
Hope to see you next time you visit our little motel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (213)
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English first
Blackpool, England
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed October 30, 2012

Stayed for 3 nights at beginning of our travels in California as we flew into San Diego airport instead of LAX as we have had some horrendous times recently getting through immigration. We were checking into the Dolphin Motel only 90 minutes after landing and found it to be exactly as advertise on the website. The rooms are small but clean, the shower pressure was good and breakfast in the morning in the courtyard was ample for us (coffee, tea,juice, water,muffins, yogurt, bananas). Laptops, GPS, Irons, Ironing boards, hairdryers, maps and cell phones were available at no extra cost for guests to use. No problem with parking and free as well, unlike most of the hotels downtown. We found the location to be very good and very easy to get to from the airport (only 10 minute drive, but hardly any noise) and other areas of San Diego. It is across the street from the sport fishing centre where we went every morning after breakfast and watched as huge blue fin tuna and other fish were unloaded and weighed. There are restaurants and bars within walking distance and very close to Shelter Island. Overall we really enjoyed out stay and feel it is excellent value for money and we will be back when we use San Diego airport again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank Jayne-Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinMotel, at Dolphin Motel, responded to this review, November 1, 2012
We really appreciate this review you wrote about us
Sorry to hear about the tough time going through the airport
We are 5 minutes away from the airport
but not directly on it's flight path, which could cause some noise for the other hotel around
Once again, thank you very much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 29, 2012 via mobile

This was our second and third stay in this great motel. We found this place 2 years ago and liked it for its great value and clean rooms. This year we came back for 2+2 nights at the beginning and ending of our CA roundtrip. Conclusion: we liked the place even more. The whole dolphin team including the owners gave us a lot of advice for San Diego and were very friendly, the rooms were as clean and well-equipped as we remembered them and we got to know the area around the hotel better. We found a really nice restaurant "Pomodore" at Avenida del Portugal and a very nice bar "the pearl" just around the corner. You can walk there!
Overall, we will be back next time and are already looking forward.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JaHuep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinMotel, TOM, Desk Clerk at Dolphin Motel, responded to this review, October 30, 2012
Thank you JaHuep for your continued patronage!
Thank you for coming back to sunny San Diego time and time again
We do love our repeat customers the most as they know our motel
and what we have to offer
Being a small budget motel, we do offer the price-conscious traveler a balance of price & value (what you get vs what you pay)
We are proud to offer cleanliness, service, attention to our guests' needs
please do not hesitate to ask what we are about!
The owners and staff all appreciate your returning time and time again to our motel
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Vancouver, Canada
Level Contributor
211 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed October 29, 2012

First of all, they advertise themselves as a no frills clean place to rest your head motel. I say, define frills. Does free breakfast count? How about free parking and free wifi? Their free breakfast was perfect. Muffins, bananas, yoghurt, and orange juice. They have tea and coffee too. Good to get you going in the morning. They have free parking with more than enough stalls and since the motel is attended to all the time, it is very safe. They have multiple wifi sources in their motel. I believe 4 to choose from - Dolphin1-4. So if one is slow you can jump on one of their others. These seem like frills to me. They also offer an array of things to borrow for free. Including GPS, cell phone, laptop, hair dryer and others.

Our trip started off a bit shaky. Our room wasn't quite ready in terms of cleaning. We told the friendly people in the office and the owner came out to give us a no excuse apology and gave us another room. Very good service. After that, our stay was perfect. The friendly owners always asked guests if everything was alright and trying to help find things to do in San Diego. They really want to make everyone's trip great. The bed was fine and the rooms were very clean. The rooms are a bit on the small side, but we did not mind as we were just sleeping there. For the age of the hotel, it was kept in good condition. No fancy renovations, just basic, clean, and not worn down.

It is located in a convenient part of San Diego - Point Loma. It took us 15 minutes to Cabrillo Monument, 10 to Sunset cliffs, 12 to the zoo and Balboa park, under 10 to Sea World, 15 to Mission Bay, 15-20 for Coranado, and 8 to downtown. It is a good distance to the I-5, so day trips anywhere are convenient. It is also close to decent restaurants and the ocean and fishing boats. (It does not smell like fish). Airport is close too - 6 minutes.

The price was more than right. No extra cost and we got a rate of $60 per night for a week in late October 2012.

We would like to thank the gracious and friendly owners and staff for making our San Diego trip wonderful!

Room Tip: We found rooms in the main building on the top floor were better in terms of view and noise.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank theschuay86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinMotel, TOM, Desk Clerk at Dolphin Motel, responded to this review, October 30, 2012
Hello theschuay86
All the way from Vancouver!
You are too generous with your recommendation about us
The owners have read this and couldn't help but smile
We do have some difficulty in trying to set the right image of our motel
Sometimes we get "choosy" customers who expect "a dollar for a bar of gold"
We do hope all our future guests will see us for our true value
A basic motel that combines price competitiveness with what they would pay more elsewhere.
Therefore, you guys are the perfect guests!
We really do appreciate your kindness
The owners Alan & Holly appreciate your generosity in writing about us
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
120 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed October 28, 2012

We booked the Dolphin based on comments on Trip Advisor, we wanted a motel in an area that was easy to access all areas of San Diego. We got exactly what we asked for. The motel was clean and the staff and owner were very helpful and pleasant. We would definitely stay there again, however it did not help that we seemed to find the first rain in San Diego since March. There are good restaurants within easy walking distance and the road past the airport to get to the city, made a very easy journey.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave5b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Quinta, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 28, 2012

I took my wife here for her birthday and stayed two nights in a ground floor queen size bedroom in the main building. There are several signs advising people to be quiet from 9PM-9AM but some people either don't see the signs or just don't care which does not help when some people are trying to sleep. The room was small with just a queen size bed (we're used to a king size so I guess I can't really complain) but very clean. Other than that, you cannot beat the location and the price. It is literally across the street from the sport fishing marina. The free breakfast was also quite good compared to chain hotels in the area. If you're on a budget, I would have to say the Dolphin is the best place to stay in San Diego by far (and this is from someone who used to live in SD). I will definitely be coming back.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rso3605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinMotel, TOM ,Desk Clerk at Dolphin Motel, responded to this review, October 29, 2012
Thank you rso3605 for this frank review
I did remember you good folks speaking to the owner about the morning crowd talking
Yes, they were very enthusiastic (very friendly & excited about their trip) during breakfast and it is a challenge for us to tell them to quiet down.
We do get many nice guests who stay with us, and some go on charter fishing trips, some are just part of a family or social group that meet up.
If you do have any issues, please tell the office and we will resolve this.
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Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 27, 2012 via mobile

This was the cutest and cleanest room we stayed in on our two week vacation. The desk person was so polite and helpful. We will recommend this motel to everyone. Even as we were leaving in the morning we were offered a bottle of water for the road!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Norasgmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DolphinMotel, TOm ,Desk Clerk at Dolphin Motel, responded to this review, October 29, 2012
Thank you so much guys
We do appreciate you taking the time to write about our little motel
it's true, everyone is trying to save money these days
it will equate towards more vacation time, and/or more for other activities
We are definitely not about fancy, but we match others in value and what you get
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dolphin Motel

Property: Dolphin Motel
Address: 2912 Garrison St, San Diego, CA 92106-2770
Location: United States > California > San Diego
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
#1 Best Value Hotel in San Diego
#4 On the Beach Hotel in San Diego
#7 Family Hotel in San Diego
#10 Romantic Hotel in San Diego
#44 Business Hotel in San Diego
Price Range (Based on Average Rates): $
Hotel Class:2 star — Dolphin Motel 2*
Number of rooms: 35
Official Description (provided by the hotel):
Highly Rated - Very Reasonably Priced - American Owned and Operated Budget Motel since 1976. Budget very clean rooms with top rated beds, refrigerators and great showers! Best Price! Budget Value! Great location - one block from San Diego Harbor and minutes from the Airport - Seaword - Downtown - Zoo - Beaches and more! Friendly - professional staff ready to help with directions - boarding passes, etc. Every morning say hello to our staff over continental breakfast. - Please see over reviews. Thanks ... more   less 
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Also Known As:
Dolphin Motel San Diego
Dolphin Hotel San Diego

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