We travel a lot -- worldwide. Have never encountered anything like this and we generally like where we stay hotel wise.
We booked a multi-night stay through Hotels.com that included breakfast. I had the print out of the reservation stating that the rate included the breakfast buffet. It's not a hotel I would have chosen without it, as it's in an industrial park and a bit of a drive from the sites we wanted to get to in La Jolla and MB. They had a decent rate and it looked ok, so we thought we'd try it.
The front desk clerk and the manager of the hotel refused to honor the rate because "it was too low of a rate for them to do it." ?!? They were rude and uncooperative. Phoned Hotels.com to enforce the rate. They called and were unable to get the mgt. to cooperate. Haggled with them for 2 days and then called Hilton Honors. Someone up the food chain finally slapped them up side the head and got them to comp the breakfasts we were entitled to. BTW, couldn't ck out because we had paid in advance and it was non-refundable. They really had us.
Hilton Honors and Hilton Mgt. was superb in their customer service and communication. Will stay at the Embassy Suites in La Jolla or another chain in Del Mar before coming back here -- better location, better breakfast, nicer rooms and better service for about the same price. Ridiculous that I should have to spend one minute of my vacation with rude staff who are intentionally breaching a contract because they're too cheap to honor it.
- Official Description (provided by the hotel):
- Five story Hotel, modern decor and popular guest room amenities; located in the north coastal area, two blocks east of I-5. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Del Mar
- Doubletree San Diego
- San Diego Doubletree