This was my second and last time staying at the Loma Lodge. The first trip was so-so but the location was decent and the price good enough to go again which I now gravely regret. PLEASE READ ALL TO BE ADEQUATELY AWARE!
After nearly 24 hours of travel I checked into my room at 2pm. At 3:30pm I was awoken by laughter and music that sounded as if it were being played over laptop speakers from what seemed to be at the foot of my bed. It wasn't so much loud as it seemed close. The laughter faded as I opened my eyes but the music persisted. It was coming from the room next to mine, through the connector door of which that guest had just arrived shortly after I'd fallen asleep. GOOD MOTELS have double-doors connecting the rooms to create some dead air to buffer the sound- this had a paper-thin door. Simple problem right?
Wrong! I went to the desk and asked for a different room. The woman at the desk (not the nice one who had checked me in two hours before) was SO RUDE and basically told me that it was my fault for not seeing the room first. Even if I had seen the room there was no way for me to know of how disruptively loud it would be from an inadequate door since THE PERSON NEXTDOOR wasn't there when I checked in. She gave me an incredibly hard time and eventually called the "big boss" to see if she could give me the "deluxe" room since it was the only one available. She informed me that if he agreed it would be a significant upgrade charge. Exhausted, I agreed to pay whatever the upgrade charge was so long as I could move to a room where I couldn't hear every nuance the person nextdoor made.
When the "big boss" Brian W. Johannsen (based on the business card at the desk) called her back he informed her that he refused to lose a night of revenue for the room that I had been in- so either I had to stay the night in there OR the room would need to be made up by the desk clerk since the cleaning crew had left for the day. The woman at the desk informed me that she wouldn't remake the bed with clean sheets so I was out of luck. To clarify- the manager wouldn't give me the quieter "deluxe" room without being able to receive revenue from the crummy room I was given, so if the crummy original room couldn't be rented out do to me sleeping under the blankets, then I couldn't have the better room.
Mind you, I PAID FOR 4 NIGHTS IN ADVANCE. So rather than the owner either make the front desk clerk make up the bed so they could re-rent the loud room, OR just eat the cost of not being able to rent it out for the evening (until the cleaning crew could remake it the next day) they lost ALL OF MY BUSINESS. I was refused a refund so I went and checked into another hotel (Motel 6- $2 cheaper and MUCH NICER!) and disputed the AMX charge as they failed to provide adequate lodging.
I'm still in shock at what kind of owner would put $55 ahead of my satisfaction (and at least another 3 nights guaranteed stay on my behalf!). Between the poorly trained rude woman (who wouldn't remake the bed- rather have me leave dissatisfied) working the swing shift and the greedy owner this place shouldn't exist, period. What a way for a 24 hour trip to culminate in not being able to sleep and having to deal with ignorant, incapable, and shortsighted "business operators".
Also- VERY SCARY people/guests wondering around down the halls when I was there. One step above a homeless shelter. I'd rather stay at a Hostel any day!
P.S. I've stayed in dozens of rooms with connecting doors and was blown away at how these people didn't do anything about how inadequate the sound-dampening is between those two rooms. Even the rude woman said the room was noisy and that the day-clerk who checked me in should have told me. I took 25 second of video/audio on my iPhone to prove it. It would be uploaded to YouTube shortly.
- Official Description (provided by the hotel):
- Americas Best Value Inn Loma Lodge (Sea World/Old Town) offers the most value for your money when staying for business, pleasure, or just passing through. We offer an outdoor pool, guest laundry facility, business center, free coffee/tea in lobby, and free on-street parking. All of our clean spacious guest rooms features free Wi-Fi, mini-fridges, cable TV, HBO, ESPN, alarm clocks, and wake-up service. Take advantage of our extremely comfortable beds and relax while saving money year-round with our Kids Stay Free Policy (18 and under in parent’s room). For those guests who are in town on longer term corporate assignments or business trips we also offer special weekly and monthly rates, as well as direct billing options. For your convenience our hotel offers both smoking and non-smoking rooms. Sorry, pets are not allowed. We are centrally located in San Diego, CA, directly off exit 18A from I-5. Our quaint Spanish-style hotel is less than four miles from the San Diego International Airport, Sea World, and University of San Diego. Americas Best Value Inn Loma Lodge (Sea World/Old Town) is your best choice in the San Diego area. We offer ideal accommodations and location whether you are in town to visit the San Diego Zoo, San Diego’s beaches, Valley View Casino Center, or Gaslamp Quarter. At Americas Best Value Inn Loma Lodge (Sea World/Old Town) our goal is to provide our guests a great experience, not just a place to stay. At Americas Best Value Inn Loma Lodge (Sea World/Old Town), We’ve Got You Covered from the time you hit the road until your head hits the pillow. ... more less
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- Also Known As:
- Americas Best Value Inn Loma Hotel San Diego
- Loma Hotel San Diego