They make copies of your driver's license and do not ask for permission or even let you know, I found out by accident.
We had pre-paid deposit credit from Pacific Inn Hotel and Suites which is their sister hotel, and they did not honor our deposit and confirmation so they sent us here. (Please see my review about them, I had to file a formal BBB complaint)
We were sent here from a pre-paid reservation and confirmation that their sister hotel, Pacific Inn, did not honor (I wrote a review on that hotel too if you are interested.). We found certain things troublesome about this hotel and would like to share our experience. I read all the positive reviews people wrote, and how great their remodeled room was. That was not our experience.
We were exhausted and very late from registering at Comic Con due to the previous 3 hour dealings with their sister hotel. We quickly checked in and left to do our registration.
By the time I got to the Comic Con registration counter at Mission Valley's Town and Country Hotel (50 minutes later), I realized Aarti did not give me back my driver's license and credit card. That means I was not able to register and had wasted about 2 hours on traveling! I quickly called the hotel, they told me "you lost your license and credit card, someone found it and turn them in. We've put them in your room." I know I did not "lose" my driver's license and credit card, they were not return to me when we checked in. I was also not happy that they entered the room without permission. Maybe that was because the phone in the room never worked so they couldn't call me! I mentioned to Aarti to activate my phone because it wasn't working (some hotels block the phone), I could not call the front desk, I could not dial out. She told me she checked and it was working fine. Well, it must be working "only" at the time when she was checking, because every time I used it, it was not working, and it never worked throughout our stay. I see this as dishonesty on the hotel's part.
What was really bothersome was the last two days of our stay, we rented a car, and asked for a parking pass (what everyone wrote about no parking spaces is so true). The front desk clerk pull out my file which then I saw they made a copy of my driver's license!!
Do all the people who had stayed here knew they made copies of your driver's license?!! This is, of course, they did not ask you or let you know they did this.
They did not ask me or let me know they were doing this. I just happened to see it. This is a very underhanded way of doing business and I find that very troublesome. When asked, the front desk clerk nonchalantly told me they would shred it after we leave. Well, whether they do shred it or not, we don't know for sure. I only know they had a copy of my license without my knowledge, that is until I found out on my own.
This probably explains why they did not return my driver's license and credit card in the first place. In the days of prevalent identify theft, I feel the need to let all travelers know about this. As to did they also make a copy of my credit card, I don't know. Because this was something that the front desk clerk was trying to hide from me and not let me see as well.
Our room assigned to us was not the remodeled one; the grout in the bathroom turned black (because you can see some part was still white), the tile was loose and making noise, the lock on the bathroom window was broken and missing, the safety deposit box was locked (can't use it), the carpet was sticky, the drain was dirty, the hot/cold water knob in the shower was in reversed direction and the microwave had a sizable crack on the door. This does not appear to me of a remodeled room (Room 207). I had to ask for a hair dryer, Aarti was surprised there was not one in our room. (??) We didn't get one until the next day because they don't have an extra one.
The worst part was the smoke detector started to beep in the middle of the night (out of battery), that tells me they have no regular maintenance schedule! We let it go until in the morning because we didn't want to be more awake by calling to get the battery changed in the middle of the night. The front desk is closed during the night and you have to call someone and wait form them to show up to get service. (The phone wasn't working to call the front desk anyway)
There is no elevator, you need to carry your own luggage upstairs. There is very limited parking and one night we had to park few blocks away. There were two queen beds in our room; one bed was set up next to the air conditioner so you cannot walk through that side. We had two check-in luggage and one carry-on, so there was no more room to walk. If someone was sitting on the chair using the desk, the others have to climb over the bed to get through because the chair backs to the bed.
There were only 2 electrical outlets visible, they were in the bathroom. Other outlets were either behind the bed, or part of an extension block that was already full.
They made a copy of my driver's license without my knowledge is beyond anything positive I could have to say about the hotel. Travelers beware!
- Official Description (provided by the hotel):
- Enjoy beautiful southern California while staying at Point Loma Inn and Suites. Just steps away from Harbor Drive and Shelter Island, bay-side near the landings and marina boardwalk. You will be minutes from the lush beaches and bays of San Diego's coast, filled with the world's most exotic yachts. Point Loma Inn is only a few short minutes from the San Diego Int'l Airport, near the Gaslamp Quarter and local tourist attractions. For those looking to enjoy a night out on the town Gaslamp provides restaurants, nightclubs, winery, shopping museums, and more. The world renowned Sea World is located just ten minutes away, as well as the Liberty Station, which also includes restaurants, shops, a historic golf course, and is home to over 48 museums. Point Loma Inn offers a high standard of service and facilities to meet the individual needs of each guest. Call today! Southern California await you! ... more less
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- Also Known As:
- Point Loma Hotel San Diego
- Point Loma Motel