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“Hope to return”

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Paradise Point Resort & Spa
Ranked #147 of 278 Hotels in San Diego
GreenLeadersSilver level
A TripAdvisor Member
“Hope to return”
Reviewed April 22, 2006

We loved this resort and nearly had to drag the kids away each morning to visit San Diego area attractions! They loved the pools, beach, observation tower, tame ducks and walking paths. They loved breakfast at the Barefoot Grill, where Harry the heron hangs out ready to dive at plates. They loved hitching rides around the property on golf carts.
Room 364 was just across the sidewalk and within sight of the main pool's hot tub, so close that my husband and I could sneak out after the kids were asleep at night. Yet the room was surrounded by lush gardens and was very quiet. The room had two queen-size beds, a large armoire with a TV and mini-fridge, a table and two chairs and another bench in a small alcove. The dressing room was large, with two sinks and a large closet. Showers were hot with great water pressure. We had a small porch with chairs, and a small group of ducks waddled by each morning begging for handouts. The room, nicely decorated in bright yellow and navy, was larger than most four-person rooms we encountered in California.
What really stood out was the service. Our first night's reservations were lost (which we discovered just before leaving home.) The management put us up at the Catamaran across the bay and covered our taxi transfer the next morning. That seemed sufficient to us, but they also paid for breakfast at the Barefoot Grill AND paid for our tickets to Sea World. I was very impressed with that show of concern.
We encounted that attitude again when the main pool closed temporarily just as we arrived in the afternoon. We went back to our room and called for information about the other pools, since the weather was chilly and we were looking for a hot tub or heated pool. A few minutes later, Ben the bellman arrived with a golf cart and took us to the adults-only pool. I worried about being there with the kids, and he told us if anyone asked, we should just mention he brought us there. A few other families showed up, thanks to Ben, and we had a great afternoon. (No adults showed up without kids -- probably too cold.)
We travel a lot with our kids, and found this resort friendlier than most. We definitely hope to return.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Alberta, Canada
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed April 21, 2006

Thought this hotel was overpriced, but we had driven by it in the past, and the grounds looked amazing, so we decided to splurge on this vacation. Arrived at midnight. It was Christmas night, and one would have expected all the lights to be on - but they were not. The hotel could not find our reservation at first....took over an hour for them to locate it. Not fun with three small children waiting in the car after a long flight. Finally got through the maze to find our room. I have one word for our room - n-a-s-t-y.

First of all - the smell. . . mouldy and mildew. Almost unbearable, but it was now approaching 1:30 a.m. and we were exhausted so decided we could put up with it.
Bathroom pocket door - stuck halfway open - would not open all the way nor close
Broken tv remote
Phone was not working - cord was halfway ripped out of the phone which could explain it
Had air conditioning central unit outside our door which banged extremely loud all night long.
Had to ask them for a pack n play since they didn't note it on our reservation. Brought it promptly, but no bedding. Called them (on my cell, because remember, the phone was not working) for bedding for the baby. They brought 2 pillow cases?!?
Bed sheets were mildewy and damp. Shivered all night from damp sheets and woke up smelling moldy.
Tub was dirty, had hair in it, and tile was cracked and moldy.
Furniture old, worn, and broken.
No mention of $20 per night parking charge until checkout. What's up with charging for parking?

Woke up to complain to the desk staff who argued with me that it was a luxury resort, but would not come down to the room to see what I was complainning about. Would not give me a refund on the remainder of my 10 day reservation as I had booked through Expedia. (Expedia did refund me though). Did not take time to do anything around the beautiful grounds as we couldn't check out of this place soon enough. Can't enjoy what ammenties the resort has to offer if you can't stand to be in the room, much less try and sleep there.

Nasty, smelly, awful, horrendous, terrible room with obnoxious and clueless staff. Finally got an apology letter from the management with an offer of a free nights stay, but wouldn't stay here again even with the free coupon.

We went to the Marriott on Hotel Circle and were super impressed with the suite, the cleaning staff, the free breakfast and dinner buffet, the cleanliness, new ambiance, helpfulness of staff, kids bunk room. This is where we will be going back to. Never this "Paradise" (and I laugh at that term) Point.

  • Stayed December 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
139 Thank Sandra N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these San Diego hotels

A TripAdvisor Member
Reviewed April 20, 2006

We booked our trip online and THEN read the reviews of the place on TripAdvisor. We too were a little worried about what we had booked. We took our trip during the last week of March and found the hotel and grounds to be a really nice place. This was a family vacation to San Diego so the most important thing for us was the pool and a clean and quiet room. We visited the attractions through the day and wanted a nice place to sleep and something for the kids to do (play in the pool) in the evenings. Our room was 710, which is somewhat secluded compared to the other rooms. It was very quiet, the large heated pool was great fun for the kids. (Beware the smaller pools on the grounds are NOT heated and they were very cold. Use the larger heated one.) Our room was clean and in good repair. We did have an ant problem but we reported it and they sprayed which solved the problem. Overall a very nice stay. We did eat breakfast on the grounds a couple times. It's a little expensive but not too high priced - the food was good. We stayed a week and really enjoyed it. I would highly recommend it to anyone that finds a good price for this place online. Oh an they didn't charge me the extra $18 a day for parking. They said that because I was staying for a long visit they'd drop the fee. Pretty nice of them. There are plenty of places to eat nearby just ask at the front desk and they'll give you directions. We found everything we needed (fast food, sit down places to eat, laundrymat, etc) within a 5 minute drive. Enjoy.

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
32 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upland, California
1 review
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 19, 2006

Our family stayed for 2 nights during Easter Break. We had a king sized bed with a sleeper sofa. The room isn't that big but it's good enough for our family. The best part was our location. Room 222 was awesome! It's not a beach front bungalow but the beach is literally 20 steps away, plus we get a view from our room. While my husband and I tidy up our mess, the kids just layed some towels on the grass and watched the boats pass by. It was beautiful!

The main pool was the best for us. The high during our stay was 65 degrees but the pool temp was at 82. It was hard to pull the kids out of the water! The casual dining restaurant was relaxing and food was good. A little pricey but the $5.50 kids' meal was the best deal. Bottled water will cost you around $2.50 so make sure you pack some with you and just put them in your little refs in the room. The gift shop is expensive but has a lot of goods to tinker with. A $1.50 duck food will put a lot of smiles in your children once they start throwing them in the lagoon.

Try not to have a room starting in the 500s. I noticed from my walks that those rooms get a lot of road noise since it's closer to Ingraham, the main road. Rooms needs a little refurbishing but it's a place I definitely look forward to going to. The serene atmosphere, friendly staff and beautiful gardens will definitely relax you.

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
21 Thank Jenny V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed April 16, 2006

Just returned from several days in San Diego, half of which was spent at Paradise Point. While it was pricey, and they do charge you for everything ($20 for parking is just an example,and the cost of the mini-golf at $9 per person is just silly), the resort is breathtaking. Rooms are large, beautifully decorated and spotless. It's extremely convenient to be able to park adjacent to your room. Our teenage sons just loved the facilities including multiple pools, tennis courts and basketball. I'd rather spend fewer days at a memorable place like Paradise Point than a week elsewhere. When you check out, be sure to doublecheck your bill.

Helpful?
22 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glendale, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 14, 2006

Wow! What a great little getaway! I booked this hotel, THEN read the reviews & was sweating all the way down to San Diego...but what a pleasant surprise! The resort itself is GORGEOUS & well-kept, lovely pools, very family friendly yet quiet! The beaches are perfect for sand castles, shell hunting, splashing, & overall running around; the grounds have a really cute little putting green course with little putters for kids & ducks & fish which the kids loved feeding; and the Barefoot bar & grill has an awesome breakfast buffet. We also ordered food to go for dinner one evening from them which was made very quickly & was very good. My picky eaters ate it all!
We had a room that was a king size bed with a queen pull-out couch & had just the right amount of room for us (2 adults & 2 kids ages 2 1/2 & 5). We have stayed in very fancy hotels (several Ritz Carltons & others) & quite honestly this room topped the Ritz Carlton in Laguna Niguel where the walls were thin, we had 2 double beds crammed into a little room + furniture crammed in without a fridge or coffee maker. I was very disappointed at that Ritz. We'd come back down to this hotel in a heartbeat. It reminded me of the vacations we used to take as kids ourselves where we parked our car in front of our little bungalow at the beach! So much fun.
We also found the service to be super-friendly & very accomodating. No complaints here!

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
25 Thank Lori S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 9, 2006

We stayed for 2 nights on March 30 and 31. After reading all the negative stuff on this site I was a little apprehensive , but our travel agent assured us she had good things. She was right. The grounds are beautiful, the service we received was excellent. Had a problem with out HVAC unit and it was taken care of in 15 minutes. The rooms are a little old, but they were clean and spacious. The bed seemed to be brand new and was incredibly comfortable. Don't be turned off to all the negativity --the place was wonderful---not the Four Season but you are not paying for the Four Seasons

  • Stayed March 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Paradise Point Resort & Spa

Property: Paradise Point Resort & Spa
Address: 1404 Vacation Road, San Diego, CA 92109-7905
Phone Number:
Location: United States > California > San Diego > Mission Bay Park
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 On the Beach Hotel in San Diego
#25 Spa Hotel in San Diego
#33 Green Hotel in San Diego
#43 Luxury Hotel in San Diego
#49 Business Hotel in San Diego
#56 Family Hotel in San Diego
#60 Romantic Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Paradise Point Resort & Spa 4*
Number of rooms: 462
Official Description (provided by the hotel):
Tucked away on gentle Mission Bay, this luxurious 44-acre island resort features comfortable, California bungalow-style rooms amidst lush, tropical gardens and lagoons. Here at this AAA Four-Diamond San Diego hotel, you can explore one mile of beach, five swimming pools, and enjoy various amenities including tennis courts, an 18-hole putting course, beach cruisers, bonfire pits, and a private marina equipped with sailboats, jet skis, and kayaks. Dine at one of two waterfront venues, then relax and refresh at the plush spa with a treatment from Hawaii, Fiji, Thailand, or Bali. Secluded yet centrally located, the hotel is minutes from top attractions including SeaWorld, Old Town, the San Diego Zoo, and Gaslamp District. ... more   less 
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Also Known As:
Paradise Point Hotel San Diego
Paradise Point Resort And Spa
Paradise Point San Diego

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