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“Nice but one issue” 5 of 5 stars
Review of Hilton San Diego Resort & Spa

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Hilton San Diego Resort & Spa
Ranked #94 of 281 Hotels in San Diego
GreenLeadersSilver level
1 review
“Nice but one issue”
5 of 5 stars Reviewed November 18, 2013

Room 230, chemical smell through vent due to something someone was burning. Advised staff, they were great and had housekeeping spray the room with air freshner. Smell remained throughout night thru vent when air was blowing... Made for an uncomfortable night and headache In the morning.

Staff: Evening security were awesome. Front desk-Nick, awesome personality. Public Relations is for him.

  • Stayed November 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Shellybssa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMissionBay, Manager at Hilton San Diego Resort & Spa, responded to this review, November 19, 2013
Many thanks for being our guest and for taking the time to reach out with your HIlton experience. We apologize again for any inconvenience caused by a neighboring guest, and we thank you for your understanding. We're glad to hear of the expedient response of our team, and we will certainly share your appreciation with them. We'd love to host you again and to showcase the more streamlines experience for which we're renown, and we hope that you'll reach out to our team soon. Many thanks again for your time and review.

Kind Regards,
Don Dennis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Claremont, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 18, 2013

Best Hilton we have stayed in thus far. Will return with the Grandkids and have a ball. The location was perfect. Located on the bay will all the possible water sports available right outside our door. We brought our bicycles and had a room facing the water on the ground level. It was so easy to go casual biking and enjoy the day.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank RUNRUN2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMissionBay, Manager at Hilton San Diego Resort & Spa, responded to this review, November 19, 2013
We're so happy to have hosted your visit and to have afforded you with a relaxing, getaway weekend. As you noted, our property is great for couples and fantastic for families, and we look forward to sharing our many amenities with you and your grandkids in travels to come. Please be sure to reach out again soon, and thanks for offering us such thoughtful words of your stay!

Kind Regards,
Don Dennis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 18, 2013

I stayed at the Hilton San Diego Resort and Spa for the first time this past weekend. I thought this was an overall great hotel - clean room, friendly staff, beautiful grounds. My only complaint concerns getting to my room. Since it is a resort, I expected to 1. the grounds to be well lit (which they weren't) and 2. once I got to the building with my luggage, I was on the second floor of a building that didn't have an elevator. Sadly, I would think twice about staying here again if I'm not in the high rise building across from the Front desk area.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank msjax7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMissionBay, Manager at Hilton San Diego Resort & Spa, responded to this review, November 19, 2013
It's a pleasure to have hosted your recent visit, and we thank you for taking the time to extend such a considerate review. We're immensely proud of our team's attentive hospitality, and we're glad to hear that their services left such a favorable impression on you. With that, we'd love to help you explore alternative room choices in your travels ahead; with a variety available across our expansive property, there are several that are sure to impress. Many thanks again for being our guest; we hope to hear more from you soon.

Kind Regards,
Don Dennis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, Maryland, United States
1 review
5 of 5 stars Reviewed November 18, 2013

Nice location but somewhat isolated
Bar food was expertly prepared
Clean comfortable and quiet rooms
Function rooms fully functional
Did not use pool or spa or exercise facilities
Best if you have your own car

  • Stayed November 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Curtis789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMissionBay, Manager at Hilton San Diego Resort & Spa, responded to this review, November 19, 2013
Whether you join us for work or leisure, we're always glad to provide our guests with a comfortable escape, and we're happy to have done this for your recent travels. With so many on-site amenities and area attractions, we hope that you'll think of us again and reach out to share in more of our site and city offerings. We'd love to host you again!

Kindly,
Don Dennis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Forest, California
2 reviews
5 of 5 stars Reviewed November 18, 2013

My wife was walking in the Susan G. Komen 3-day, so instead of staying in a tent, we chose the San Diego Hilton Resort & Spa. Was it worth it! The amenities were fabulous along with the staff. I didn't walk, but thoroughly enjoyed the property while my wife was walking. And when she returned for the day, we ate at the Acqua Restaurant. Laurent, the Maitre' D, was very friendly and helpful with the wine and champagne selections. The wait staff catered to our every need, and the food was excellent. The resort property is very clean and well maintained. I would definitely stay here again. I would like to try the spa services, which I was unable to do this visit. My only neutral comment is that there is a charge for parking. It was discounted for participants in the 3-day, but I was surprised nonetheless.

Room Tip: Ask for a Bay View...
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMissionBay, Manager at Hilton San Diego Resort & Spa, responded to this review, November 19, 2013
Thanks for being a guest of our Hilton Resort and for taking the time to share your experience with us, David. We're glad to have been able to offer a peaceful visit for you and your wife, and it's a pleasure to host guests in town for such appreciable causes. We'd love to share even more of our site and services with you in travels ahead, and we hope that you'll think of us the next time you're in San Diego. Many thanks again for being our guest and offering such a thoughtful review of your stay.

Kind Regards,
Don Dennis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Pete Beach, Florida
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 18, 2013

Room was a villa second floor room, very spacious. Mini fridge, safe - not always found in hilton brand properties so a nice surprise. Roomy bath with good lighting. Large open balcony with partial water view and full garden views. Overall property was very pleasant. Pools were nice and property is on a public waterfront path that is very nice. Spa/gym is nice and has well lit tennis courts in good shape. Absolutely need a car at this resort as any hotel shuttle ride is at least $15 even if its only a few miles.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank FLTravelMaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMissionBay, Manager at Hilton San Diego Resort & Spa, responded to this review, November 19, 2013
It's a pleasure to have been able to share our resort with you, and we're thrilled to hear that you were able to take in the many sites and offerings of our property. November is a great time to enjoy the still summer-like weather of San Diego, and we're glad to have offered you a memorable stay in the region. We'd love to host you again, and we encourage you to reach out as you plan upcoming travels. Many thanks again for being our guest and for taking the time to lend us your voice.

Kind Regards,
Don Dennis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, United States
1 review
2 of 5 stars Reviewed November 17, 2013

stay somewhere else. the $34/night parking fee is insulting when you consider how much the rooms are. the rooms were moldy and the staff could care less. the resort is disorganized with no dedicated walkways or signs. I was not impressed.

  • Stayed November 2013, traveled on business
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Andrea K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonMissionBay, Manager at Hilton San Diego Resort & Spa, responded to this review, November 19, 2013
While it was a pleasure to host your recent visit, we're disheartened to hear of your misgivings with our site and services. We aim to provide the very best of both to our guests, and we apologize for any shortcomings during your stay. We'd love the opportunity to discuss this with you further, and we encourage you to reach out to a member of our management team at your next earliest convenience. Thanks again for your time and review; we hope to hear more from you soon.

Kind Regards,
Don Dennis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton San Diego Resort & Spa

Property: Hilton San Diego Resort & Spa
Address: 1775 East Mission Bay Drive, San Diego, CA 92109-6801
Phone Number:
Location: United States > California > San Diego > Mission Bay Park
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 On the Beach Hotel in San Diego
#21 Spa Hotel in San Diego
#28 Green Hotel in San Diego
#32 Luxury Hotel in San Diego
#63 Business Hotel in San Diego
#67 Family Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton San Diego Resort & Spa 4*
Number of rooms: 357
Reservation Options:
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Also Known As:
Hilton San Diego Hotel San Diego
Hilton San Diego Resort And Spa
Hilton Hotel San Diego

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