We stayed here in September 2010 as a relaxing break prior to a not so relaxing trip to Las Vegas. The hotel was nice, the room was lovely but the customer service was just shocking. Being an animal lover the ducks in the pool were a novelty for the first few minutes but it became apparent that they were not leaving anytime soon and pretty soon the bottom of the pool and the whole edge of the pool was scattered with duck excrement. I went to speak to reception at around 11am and was told that it would be cleaned up soon, but hours went by an no cleaner arrived. I went back to complain again as was greeted with 'well I am sorry you feel that way but the ducks were here long before you' and that 'you don't need to worry there is so much chlorine in the pool that you wont catch anything'. I was horrified at the terrible customer service. Eventually my partner went it to complain and was told that the cleaners had gone home and would be back at around 3pm to clean the pool. They eventually arrived at around 4pm. We went out every evening and asked for a taxi and was given the 'house' car which turned out to be 50% more expensive than a taxi. From that night we insisted on a taxi being called for us but the guy was clearly unhappy with this and once he ignored us altogether and called the 'house' car. We refused to get into it on the grounds that it was too expensive and eventually had to get a taxi number from a return journey, call it before we went out and meet it away from the hotel (they would not come to the hotel). There was however one nice gyt and on the day he was on shift he called us a taxi without any issue and didnt even call the 'house' car. I wish I could remember the rude ones name - but he wore glasses and had blonde hair. It is such a shame because the hotel in itself was nice.
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- Also Known As:
- Hilton San Diego Resort And Spa
- Hilton San Diego Hotel San Diego
- Hilton Hotel San Diego