Just spent two nights at this disaster of a "Resort". I do extensive traveling for business and am normally very easy to please, but this place compelled me to write this review. I was traveling with my wife and 1.5 year old twin boys. When we made the reservation (knowing we would be arriving late), we asked that two cribs be put in the room. While this was confirmed during our midnight check in, no cribs were in the room. We had to wait an eternity for cribs to be delivered because "all the housekeeping people had gone home". Not a good start.
The next morning in the restaurant, we met up with family (who luckily for them were staying elsewhere). After we were seated in the restaurant NO ONE would wait on us. We waited and waited. After asking THREE times for some help, we were told by the only server present that it was not his table, that he had asked someone to help us, and to get any service, we would need to speak to the manager! After speaking with the manager, someone finally showed up, but by then it was beyond annoying.
We were gone for most of the day and got back to the room at about 4 pm. The room had not been made up. Because the twins needed a nap, we put them down with the "Do not Disturb" sign on the door. Right after the kids fell asleep THE PHONE RINGS - waking up the kids- and the staff person asks when they can clean our room. They had ALL DAY to clean it but wait till the evening and then ignore the "Do not disturb" sign. Incredible.
The $25 dollar parking fee is high, but it would be better if you actually got a space to park in. When we got back to the room at 10 pm the last night, there were no spaces in the entire resort. I drove around for 20 minutes looking for a place to park (with a bunch of other guests). I eventually had to park on the street and hoof it back to the room (a ten minute walk).
There is much much more, but I have already wasted too much of my time on a place (like any other Hilton) that I will never stay at again.
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- Also Known As:
- Hilton San Diego Resort And Spa
- Hilton San Diego Hotel San Diego
- Hilton Hotel San Diego