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“Excellent hotel, excellent service and staff”

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The Westin San Diego
Ranked #63 of 279 Hotels in San Diego
Certificate of Excellence
Shoal Bay, Australia
Level Contributor
100 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Excellent hotel, excellent service and staff”
Reviewed July 22, 2014

A lovely hotel with friendly staff and clean modern rooms, great bar with excellent food. Very modern and nice throughout. And very well priced for such nice rooms. No free wifi though which most hotels should offer now. That is my only complaint

  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
3 Thank PhtevenChinoLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa T, General Manager at The Westin San Diego, responded to this review, July 23, 2014
Sean W,

I am pleased to hear you enjoyed your stay at the Westin San Diego! Our restaurant, Coast, offers a variety of options for all palettes. Our SuperfoodRx menu options allows our guests to eat healthy on the road. I am delighted to hear that you enjoyed our food choices! Thank you for your review and I hope to see you again soon!

Kind Regards,
Alyssa Turowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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875 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
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English first
San Francisco, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 22, 2014

Giving one star for location, but this hotel has shabby, poorly outfitted rooms and lousy service at very high prices. As other reviewers note, valet parking (only option) is $40 a night. We paid extra for a package deal on the website and when we arrived there was no evidence of the package / promo code we had added. They said there was 'nothing' they could do even though we paid the price point for the deal. They could have done plenty such as comping us breakfast etc. but just choose not too and made us call SPG to try & fail to resolve. Exactly not how to deliver good service.

  • Stayed July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank ciphernaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa T, General Manager at The Westin San Diego, responded to this review, July 29, 2014
ciphernaut – I am sorry to read about your experience. Parking is at a premium downtown and we are happy to offer valet service for our guests’ convenience at a competitive price with nearby hotels. We offer several packages at the hotel but none currently that is an opt-in deal. Please feel free to reach out at your earliest convenience so we can help resolve. I hope you think of us and Starwood’s many brands on your return to San Diego.
Be well,
Alyssa Turowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlisle, Pennsylvania
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 22, 2014

Great location, it was a little cheaper than the Gas Lamp Westin but you are still in the Gas Lamp area by all means. Room was spacious and well laid out. The TV was a little far away from the bed but not bad. The views from the 16th floor were awesome of the bay! The Karl Strauss brewery is a few steps away- great beer and food.
The hotel was clean and the beds and pillow were super comfy. I recommend

Room Tip: Try and get as high as possible and bay view!
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  • Stayed July 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Sean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa T, General Manager at The Westin San Diego, responded to this review, July 23, 2014
Crager013,

Our location allows you to experience all of downtowns attractions just minutes away. We are walking distance to Little Italy, the harbor, Seaport Village and the Gaslamp Quarter! Our signature Westin Heavenly bed guarantees a superior slumber to make sure you have a renewing stay. I look forward to your next visit to San Diego!

Be Well,
Alyssa Turowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Emeryville, California
Level Contributor
119 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 22, 2014

The room was exceptionally clean. Bathroom was nice and big and loved the rainfall shower head. The staff was very helpful and nice. Just a few blocks to the Gaslamp District. Enjoyed our stay here and loved that we could enjoy the weather and walk to the restaurants, gym and yoga. Thank you for a great stay!

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa T, General Manager at The Westin San Diego, responded to this review, July 23, 2014
Michelle G,

We know that cleanliness is a top priority and I am pleased to see we exceeded your expectations! From the conditions to our staff, you can always count on Westin to create a renewing stay. Our signature Drench rain shower and Westin Spa amenities refresh you during your stay and you can find them on our Westin at Home online store!

Remain Well,
Alyssa Turowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Heber, California
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 17, 2014

The room was really small. It was ok, not too impressed. The location is good a lot of places at a short driving distance. Little Italy is at a short distance as well as the Harbor. Took the kids over there and that was nice. Really close from the zoo and the airport.

Room Tip: Parking is valet only and 40 dollars a night.
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  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank 32332Michelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa T, General Manager at The Westin San Diego, responded to this review, July 23, 2014
32332Michelle,

I am delighted to hear you enjoyed the location of the Westin San Diego! We are centrally located between the Gaslamp, Little Italy, the harbor and Seaport Village. It is easy to walk to great shops and dining. Did you know we also provide a complimentary airport shuttle? We make your arrival process a breeze. Thank you for your comments and I look forward to seeing you again in San Diego!

Remain Well,
Alyssa Turowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 15, 2014 via mobile

Stayed here in June 2013 but felt obliged to leave a review as a signed up user of trip advisor!

The hotel is impeccably clean and staff were very helpful and welcoming.
We were 4 guys staying in San Diego for a few nights and the hotel served us wonderfully. Located in he city it was ideal as we strolled the streets shops and next doors shopping centre. Petco park is a short stroll away.
The pool is a sun trap and a great little place to unwind for an hour or so.

Although the hotel was very well priced it's standards are very high and would certainly recommend to any kind of traveller

Thanks

Stayed August 2013, traveled with friends
Helpful?
1 Thank Warren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa T, General Manager at The Westin San Diego, responded to this review, July 21, 2014
Warren D – I was happy to read your review. We pride ourselves on our friendly service and convenient location to all of San Diego attractions. I hope we can host you and all the guys on your next trip to America’s finest city.
Be well,
Alyssa Turowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 10, 2014

Parking in this town is an extreme luxury!!! You can valet for $40 with the hotel, or you park around the corner for $20-$30 a night.. Either way, we were greeted by a host whom was extremely friendly and professional and made you feel welcome... He immediately got assistance from a bellman to help us with our luggage- whom also was a very friendly man... The lady that check us in was also very welcoming.... They all showed great hospitality that I have not felt in a while when staying at a hotel... The hotel itself was very nice and clean throughout... Very nice lobby. The pool is small, but will do the job to cool down.. There is a nice bar lounge in lobby area.. USS Midway, Gaslamp Quarters, Seaport Village are at walking distance..

Room Tip: This hotel is pet friendly.... You can ask for a pet free floor as we did because my wife is allerg...
See more room tips
  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank ben1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alyssa T, General Manager at The Westin San Diego, responded to this review, July 15, 2014
Ben1900,

Our location makes us a great choice for traveling to San Diego. We are walking distance to great shops and dining and close to public transportation access points. We know that parking is difficult in downtown San Diego, but our competitively priced valet service takes care of you and your car and has in and out privileges that the other garages do not allow. I am happy to hear that our staff exceeded your expectations and I look forward to your next San Diego visit!

Kind Regards,
Alyssa Turowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin San Diego

Property: The Westin San Diego
Address: 400 West Broadway, San Diego, CA 92101-3504
Phone Number:
Location: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Spa Hotel in San Diego
#21 Luxury Hotel in San Diego
#23 Business Hotel in San Diego
#32 Romantic Hotel in San Diego
#39 Family Hotel in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin San Diego 4*
Number of rooms: 436
Official Description (provided by the hotel):
The Westin San Diego Hotelprovides a retreat to one of downtown San Diego's landmark hotels. Experience The Westin San Diego's $15 million dollar transformation, introducing the brand's new modern design. The hotel now has a distinctly upscale, contemporary feel, inspired by soothing elements of nature. With a complete revitalization of guestrooms, restaurant, lobby, public areas, San Diego meeting space, two new Legal War Rooms, Tangent and a new Westin Fitness Studio, the newly refurbished urban retreat will transform every aspect of a stay into a revitalizing experience. The Westin San Diego is located a few blocks from the famous Gaslamp Quarter and just minutes from all of San Diego's major attractions: Sea World, San Diego Zoo, Old Town and more. Enjoy Westin San Diego Hotel's panoramic views of the San Diego Bay, Coronado Island and the downtown cityscape from your guestroom. Stay connected with complimentary Internet access in the lobby and complimentary shuttle service to/from the San Diego airport. ... more   less 
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Also Known As:
Westin San Diego Hotel San Diego
San Diego Westin
Wyndham San Diego Hotel

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