My husband and I have stayed at this hotel several times and enjoyed it, but we recently went on line to book their winter deal: Stay 2 nights and get the 3rd night free. Their website offer very clearly offered the rate for a partial ocean view room as follows: "stay 2 nights and get the 3rd night free for a rate of $172.67 per night".
The regular rate was crossed out and replaced with the deal rate of $172.67 per night, plus taxes + fees.
When we tried to reserve a room on line, the total cost was coming out to be $200+ more than what the total stay should have cost, as advertised. So, we called the hotel. The Guest Services lady explained that the rate was not really $172.67 per night, as advertised, RATHER the rate was an AVERAGE room rate of $172.67. (As of today, the words "average room rate" are not used on their website.) When you click on the small "breakdown" link, the website brings up a separate fine print page that shows the rate is significantly more per night than $172.67, and if you do the math, and add in the $14 resort fee, on top of the other taxes and fees, you can get to the total they charge... but this cumbersome exercise in elementary math is a game they are playing to pretend to offer a winter deal that is no deal at all.
The manager of the hotel agreed with Guest Services and refused to honor the advertised $172.67 per night rate (plus taxes + fees). The effect of their confusing and misleading splash page information is to draw people in with a false rate and then say oh, never mind, what we REALLY meant was an AVERAGE room rate. haha got 'cha!
A reputable hotel chain would change the wording to accurately reflect the "deal" they are offering.... but, Pacific Terrace Hotel is standing by their confusing, misleading rate wording. They have lost us as a customer because there are too many other beautiful places to stay in San Diego that are honest with their patrons and don't engage in such deceptive and misleading business practices.
- Official Description (provided by the hotel):
- Perched on a sandy bluff overlooking the sparkling ocean, the Pacific Terrace Hotel provides Four Diamond, beachfront accommodations in the Pacific Beach area of San Diego. Kick off your shoes, settle into your balcony chair, sip a relaxing beverage, and look out over the amazing California coast.Treat yourself to a massage by the pool (charge),a bike ride down the boardwalk, or just get comfortable in our portable beach chairs, and sun umbrellas, out on the warm sand.Beach buckets and shovels, toys, boogie boards, and bikes are on hand and ready to entertain the kids (and grownups)! Located at the far north end of Pacific Beach's oceanfront boardwalk, our central San Diego hotel provides easy access to exceptional surfing, sailing, fishing and cycling. We're also just down the road from the city's world-renown attractions, including SeaWorld, the San Diego Zoo, La Jolla, Legoland, Torrey Pines State Beach, and just eight miles north of San Diego's International Airport. ... more less
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- Also Known As:
- Pacific Terrace San Diego
- Hotel Pacific Terrace