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“We had to stay in Topeka because our car & this motel was...”

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Baymont Inn & Suites Topeka
Ranked #17 of 33 Hotels in Topeka
Reviewed August 13, 2013

  • Stayed: August 2013, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
Thank Rodney W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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314 - 320 of 402 reviews

Reviewed August 6, 2013

  • Stayed: August 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
Thank Dennis S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 4, 2013

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
Thank Lynne T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 1, 2013

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
Thank Bradley W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 22, 2013

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
Thank Arlene L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed July 19, 2013

I booked a room at this Baymont location as my first stop in a very long road trip. After ten hours of driving I was ready to get in the room and get some sleep. First thing I noticed was how dirty the room was. Looked like the cleaning staff rushed through and missed a spilled packet of sugar on one of the chairs, and the remote and telephone were so dirty I wouldn't even touch them. There were also tons of bugs flying, and crawling around the room. Once my girlfriend and I finally got to sleep, at 2 AM the AC in the room started to smoke, causing the smoke alarm to go off and wake us up in the worst way possible. The desk clerk didn't apologize about the issue, and just gave us another room key. I asked about a refund since it was going to be nearly impossible to get back to sleep at this point. He told me to speak to the manager in the morning. After maybe one or two more hours of sleep, I went down to the front desk to speak to the manager about a refund. That is when this hotel stay went from unpleasant, to absurd. The manager then begun to accuse me of turning the heat on in the room (it was 100 degrees that night, so obviously that never happened.) He said that sometimes the heater can smoke and cause the alarms to go off. (maybe they should actually take the time to clean out the AC units in the room) He then got very confrontational and asked me if I was going to call the cops. That was odd, wonder why someone would even say that. You can tell that the general manager is in the wrong industry, because he doesn't have a single ounce of hospitality inside himself. So if you have a complaint, be weary of the indian man with glasses working the counter. After arguing, and threatening a call to the Better Business Bureau he caved on the refund. I will never stay at another Baymont Inn location because of this horrible mishap that could have easily been avoided by some basic customer service, never call your guests a liar.

  • Stayed: July 2013, traveled as a couple
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Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TopekaBaymont, Front Office Manager at Baymont Inn & Suites Topeka, responded to this reviewResponded July 25, 2013

This incident happen as soon as the guest checked in to the room. Front desk clerk went in to the room. He told the guest that he had the heater on that caused the smoke detector to go off and if he could turn on the AC it will clear out in few minutes. But the guest was so freaked out that he moved him to the different room. To have smoke detector goes off and that smell when you first turn on the heater in hotel s after it’s been off for a while is not uncommon. . It’s due to the accumulation of dust and lint burning off the coils of the heater. It is usually clears out in few minutes. Hotels normally clean the coils and burned of the dust when weather changes from summer to fall
Guest was given the money back as soon as he asked for it in the morning around 10 am. Argument started when we try to explain it him that he had the heater on may be accidently. I guess that was a mistake because guest just did not wanting to hear that . He asked us who he needs to call to make a complain and we told him that he can call the corporate office but since he was not listening to anything we were saying cause he was busy keep giving us the lecture about customer service and hospitality he misunderstood and thought we were asking him to call Cops . It is so unfortunate that he had to make up more things about cleanliness and bugs just to give credibility to his review.
Guest not only got the refund from us right away but he also called the corporate office and told to them that he did not receive the refund from us and end up getting refund from them too

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2013

I had around 10 little beetles/bugs in the bathroom area during my 1 night stay. I told them about it at checkout, and they said it was just some harmless bug they're aware of. I asked about a discount since that made my stay unsettling, but they would not. If the bugs were not there it would have been OK.

  • Stayed: July 2013
    • Value
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Thank cyclingmike34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Topeka

Address: 1401 SW Ashworth Pl, Topeka, KS 66604-3737
Phone Number:
Location: United States > Kansas > Topeka
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #17 of 33 Hotels in Topeka
Price Range: $64 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Baymont Inn & Suites Topeka 2*
Number of rooms: 62
Reservation Options:
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Also Known As:
Baymont Inn And Suites Topeka
Baymont Inn & Suites Topeka Hotel Topeka
Baymont Inn Topeka
Topeka Baymont Inn

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