After reading the mixed reviews I wanted to try it out and experience the hotel facility for few days, I was on a vacation with my kids. Most of the complaints and reviews about lack of service, old building, old carpet, dark rooms, poor quality and rude staff were true. I have noticed that you just kept apologizing with the customers for various reasons when you got an average or lower than average rating. I think you should spend more time remodeling building and rooms including uplifting the staff quality bring the services up to date rather than apologizing for customer experiences. Have a separate team who can solely take care of the quality of the hotel and escalate the major issues to you.
Please provide quality, quantity and customer service instead of apologies and excuses.
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- Also Known As:
- Capitol Plaza Hotel
- Capitol Plaza Topeka