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“Good stopping point” 4 of 5 bubbles
Review of BEST WESTERN Topeka Inn & Suites

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BEST WESTERN Topeka Inn & Suites
Ranked #14 of 32 Hotels in Topeka
Louisville, United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good stopping point”
4 of 5 bubbles Reviewed May 15, 2014

Great beds / pillows. Pretty quite room despite being near road. Overall nice room - clean and well kept (except for a sticking door (I think heaving floor)). Breakfast was pretty standard - I would get there more than 30 minutes before the breakfast ended (it got a little sparse).

  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Francis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, January 12, 2015
Dear Guest,

Thank you for completing the survey regarding your stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank You
Anna Castillo G/M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

300 reviews from our community

Traveler rating
    141
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    57
    24
    17
See reviews for
116
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Any
English first
Cincinnati, Ohio
Level Contributor
204 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 bubbles Reviewed April 25, 2014

The hotel was very clean and easy to find off of the highway. It was also a good value. It is a two floor hotel with no elevators so unless you are traveling light Ask for a first floor room. I found the bed to be way too soft and had a tough night of sleep. Breakfast was pretty standard.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rose W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, January 12, 2015
Dear Guest,

Thank you for completing the survey regarding your stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank You
Anna Castillo G/M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glenrock, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 24, 2014

We were on a trip to pick up a RV. Coming from Wyoming on a 12 hour drive, we arrived at the Best Western to a very nice young lady to greet us. She could not find our reservation in the computer and when she did, we had made the error of booking through our Best Western account on line and made it for the wrong night. She corrected it and was very pleasant about it. She never made us feel like it was an inconvenience to her. She made our night.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, January 12, 2015
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
Thank you again
Anna Castillo G/M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petoskey, Michigan
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed April 21, 2014

cross country trip, very clean, friendly and good breakfast. Would recommend. Quiet, good television stations. I'm running out of compliments, trying to keep this short. Stop and stay, a great place!!!!!!!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, January 12, 2015
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
Thank you again
Anna Castillo G/M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis,Mn USA
1 review
3 of 5 bubbles Reviewed April 18, 2014

Best Western has a relatively fine past. In recent several years it appears that this well known name in lodging is slowly slipping into the past. SAD..! I believe I will seriously look at other lodging choices. I am NOT fond of your 200character minimum limit. Overall..I believe I will use up my reward points and opt to NOT use BestWestern as I am of the opinion shared obviously by others that this firm is riding on their former fine reputation.

  • Stayed April 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Guy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, January 12, 2015
Thank you for completing the survey regarding your stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank You
Anna Castillo G/M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Joseph, Missouri
1 review
5 of 5 bubbles Reviewed April 1, 2014

If you are looking for a clean, professional and well maintained location, the Best Western in Topeka, Kansas is worth the trip. Having stayed there several times over the past 4 years for both professonal & personal trips, this location has gone above & beyond my expectations on numerous occasions.

You don't encounter many work environments where the Manager takes the time to greet customers and to offer assistance during your stay. Raj always makes his customers feel welcomed and offers assistance. A few months ago, after checking in I needed to leave to attend an afternoon meeting. A very bad storm had moved into the area and Raj took the time to pull my car under the awning so I wouldn't get drowned in the wind & rain.

Upon checking in or enjoying breakfast, you can always expect to see Anna's smiling face there to offer her assistance. She has provided professional and caring customer service every time I've stayed at the Topeka location.

I would recommend this location to anyone travelling close to the Topeka, Kansas area. Quality customer service and excellent facilities are hard to find. This Best Western location offers both on a consistent basis.

Room Tip: All rooms are clean and well maintained.
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carolynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, January 12, 2015
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay.
Thank you again
Anna Castillo G/M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lava Hot Springs, Idaho
Level Contributor
5 reviews
5 hotel reviews
1 of 5 bubbles Reviewed March 25, 2014

The staff barley speaks English and we had a communication problem,room was clean but no toilet paper,staff needs to be trained at how to handle customers,staff was rude when complaining about drunks beating on doors in middle of night,staff called my cell in middle of the night confusing me with someone else who may or may not have rented same room if so why did the have my number listed for another guest,could not get back to sleep after that,nor could my wife,breakfast was cold,all around it was bad,will Not stay here ever again unless staff is retrained or manager changed,also I noticed manager answers these complaints with a sort of form letter,that is very impersonal and shows bad form,

Room Tip: look at rooms before you pay if you can and make sure staff and you understand each other
See more room tips
  • Stayed March 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank PatrickRay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Front Office Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, March 27, 2014
Thank you for taking the time to leave our property a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I deeply regret the overall dissatisfaction of your stay especially with the room accommodations you received encountered not being at par with your expectations. I would like to assure you that we take each comment seriously as it has always been our goal to deliver only the best quality services and facilities. Rest assured your concerns will be looked into.

Thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

Thank you
Anna Castillo G/M
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Topeka Inn & Suites

Property: BEST WESTERN Topeka Inn & Suites
Address: 700 SW Fairlawn Rd, Topeka, KS 66606-2337
Phone Number:
Location: United States > Kansas > Topeka
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Topeka
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Topeka Inn & Suites 2.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Topeka Hotel
Topeka Best Western

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