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“Business Traveller”

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Best Western Topeka Inn & Suites
Ranked #15 of 33 Hotels in Topeka
Reviewed December 5, 2013

Found this hotel to be clean and efficient. Check-in was simple. My room had a nice, firm mattress so I slept pretty well. No noisy neighbors. Check-out was hassle-free. Location is not a traffic nightmare....thought enough of the overall experience to go ahead and book another room when I am back for new year's eve.

  • Stayed: December 2013, traveled on business
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Thank Barry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, General Manager at Best Western Topeka Inn & Suites, responded to this reviewResponded March 11, 2014

Thank you for taking the time to leave our property a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I deeply regret the overall dissatisfaction of your stay especially with the room accommodations you received encountered not being at par with your expectations. I would like to assure you that we take each comment seriously as it has always been our goal to deliver only the best quality services and facilities. Rest assured your concerns will be looked into.

Thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

Thank you
Anna Castillo G/M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (374)
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282 - 288 of 374 reviews

Reviewed December 4, 2013

Bottom line up front: Excellent value for the price. I will definitely stay here the next time I need an overnight in Topeka.

Though it isn't on any international 5-star hotel list, the service certainly was 5-star. The staff was most accommodating. When there was no vacancy in a wheelchair accessible room, the gentleman at the desk offered a larger room for the same price. when I asked for assistance with luggage he was quick to help.. at both check-in and check-out. He was very happy to assist us with pool and spa access. Breakfast was more than adequate, and the coffee was excellent! Room was clean and spacious.

  • Stayed: December 2013, traveled as a couple
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Thank doris b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at Best Western Topeka Inn & Suites, responded to this reviewResponded March 11, 2014

Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj Gupta
General Manager
BEST WESTERN Topeka Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

Traveling cross-country over the holiday with our dog. Charged a pet fee in addition to the slightly over-priced room. Disappointed with this, as our dog is better behaved and less trouble than many hotel guests. Hotel building is a bit old looking. In a good location very close to an area loaded with restaurant & shopping choices and easy access on/off the highway. Traffic noise a bit of an issue, and we did not sleep well due to upstairs guest's heavy footsteps. Room was clean. Staff courteous and helpful. Good area for pet exercise in vicinity. Breakfast was adequate and acceptable. I had coffee, a toasted bagel and yogurt. Good enough for me. Other hot items offered but did not interest us. Pool looked alright for kids.

Room Tip: Request room on second floor to avoid footstep noise from overhead, however, no elevator for the ups...
See more room tips
  • Stayed: November 2013, traveled with family
    • Value
    • Location
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Thank FUDISUZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Public Relations Manager at Best Western Topeka Inn & Suites, responded to this reviewResponded December 3, 2013

Thank you for taking the time to leave our property a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I deeply regret the overall dissatisfaction of your stay especially with the room accommodations you received encountered not being at par with your expectations. I would like to assure you that we take each comment seriously as it has always been our goal to deliver only the best quality services and facilities. Rest assured your concerns will be looked into.

Thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

Thank you
Anna Castillo G/M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

This is a clean and well run family hotel. The staff there are some of best I have ever encountered across the BW chains. Annah and Raj take personal pride in taking care of their customers. Its a home family atmosphere!

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at Best Western Topeka Inn & Suites, responded to this reviewResponded December 3, 2013

Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

We were on our way to Denver for a wedding and chose to stop here for a nights stay. Our room was clean, neat, and pleasant decor. Breakfast was tasty. All the staff were helpful. I would definitely come here again.

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Connor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, General Manager at Best Western Topeka Inn & Suites, responded to this reviewResponded December 3, 2013

Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

No elevator to second floor. Any steps on second floor can be heard as loud clomps. Charges $10 for a crib. Sink not in bathroom. Firm mattresses. The continental breakfast was typical. Cereal, waffle iron, milk, toast, yogurt, fake scrambled eggs, steamed sausage, biscuits, and gravy. No laundry facilities. Positives include clean rooms, close to highway, and decent areas for restaurants and shopping. A nice zoo is within 5 minutes.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Best Western
Thank Joshua F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at Best Western Topeka Inn & Suites, responded to this reviewResponded December 3, 2013

Thank you for taking the time to leave our property a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I deeply regret the overall dissatisfaction of your stay especially with the room accommodations you received encountered not being at par with your expectations. I would like to assure you that we take each comment seriously as it has always been our goal to deliver only the best quality services and facilities. Rest assured your concerns will be looked into.

Thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

Thank you
Anna Castillo G/M

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2013

This is a nice hotel with great amenities at a very fair price. It has nice, modern furnishings. The manager is on site, and the customer service is great. The exercise room, business center, indoor pool, and free breakfast are great and make the hotel very convenient.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, General Manager at Best Western Topeka Inn & Suites, responded to this reviewResponded December 3, 2013

Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Topeka Inn & Suites

Address: 700 SW Fairlawn Rd, Topeka, KS 66606-2337
Phone Number:
Location: United States > Kansas > Topeka
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Topeka
Price Range: $78 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Topeka Inn & Suites 2.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Topeka Hotel
Topeka Best Western

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