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“Room doesn't match picture” 3 of 5 stars
Review of BEST WESTERN Topeka Inn & Suites

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BEST WESTERN Topeka Inn & Suites
Ranked #12 of 33 Hotels in Topeka
Certificate of Excellence
Monett, Missouri
Level Contributor
130 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Room doesn't match picture”
3 of 5 stars Reviewed August 27, 2012

Do yourself a favor and check the room before you settle in. The file of pictures available on Best Western's website for this hotel would almost make you think they're from another location. The couch and desk chair had stains on them, there was food stuck to the TV station card, and the room just kind of gave me the willies. I'm glad I packed my slippers. There may be other/better rooms on the property, so give them a look first.

Room Tip: Get a key, check the room.
See more room tips
  • Stayed August 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Candyman5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, October 31, 2012
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 785-228-2223.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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278 reviews from our community

Traveler rating
    134
    55
    52
    21
    16
See reviews for
106
61
25
61
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Any
English first
Overland, Missouri
1 review
5 of 5 stars Reviewed August 14, 2012

It was a great stay at Best western Topeka, the general manager Mr Raj was very good at check in and whole staff was very kind and helpful. I will recommend this hotel to my friends and relatives. Beds, swimming pool , break fast, wireless internet, workout room, all were awesome.
finally it was a pleasure stay at Best western Topeka.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank john a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Guest Relations Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, November 1, 2012
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
5 of 5 stars Reviewed August 7, 2012

I was coming from denver, I am going to chicago was tired and stayed in topeka. It was pleasure stay at Best western topeka. Very kind staff everyone smiling happy, I will come back on my way made a reservation already with staff, pool was awsome.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank steve r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, November 1, 2012
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topeka, Kansas
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 25, 2012

If the room I got was a regular queen, then I gotta see the suites. The room was spacious with a microwave fridge, coffee maker with clean and fresh linen. Good breakfast.The only problem was water pressure caused by everyone taking a shower at once in the morning. Need to let travelers on the highway know BW is there.

Room Tip: Make sure you take advantage of all the discounts provided by BW:)
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Willis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, November 5, 2012
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 11, 2012

Wanted a nice place which would take our dog. Our room was clean, bed very comfortable and plenty of space in the room. The front desk staff were friendly and helpful. There was no where next door to eat but we found a nice place only a couple of miles away still open (we were travelling on a Sunday). There is not an elevator although that was not a problem for us. Location is convenient to the interstate without being on top of it so very quiet. Will definitely stay there again on our next trips back to Colorado.

Room Tip: Ask for the ground floor if you don't to use the stairs
See more room tips
  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank amscuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, November 5, 2012
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hickory, North Carolina
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 12, 2012

Planned to be on the road, and searched for a nice place that also takes pets. As a single female traveler, I wanted someplace that was safe and comfortable. The front desk staff was friendly and efficient. The room was very clean and quiet. The bed was very, very comfortable. Breakfast was adequate, and the room had plenty of space for everyone to sit and eat. The only negative was that there are no places to eat close by when we arrived in the evening. For those with problems climbing stairs, there is no elevator. But with the excellent, friendly staff and beautiful facility, I will definitely stay there again!

  • Stayed February 2012, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank veracious1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, June 16, 2013
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Overland Park
1 review
4 of 5 stars Reviewed March 2, 2012

Good hotel. Very nice staff. Slightly unusual that as a two-story property there was no elevator. Room was very clean. Some rooms are more updated with newer TV's but not a problem. Definitely will stay there again.

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raj32250, Manager at BEST WESTERN Topeka Inn & Suites, responded to this review, June 16, 2013
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 785-228-2223.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Raj
General Manager
BEST WESTERN Topeka Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Topeka Inn & Suites

Property: BEST WESTERN Topeka Inn & Suites
Address: 700 Southwest Fairlawn Road, Topeka, KS 66606
Phone Number:
Location: United States > Kansas > Topeka
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Topeka
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Topeka Inn & Suites 2*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Topeka Hotel
Topeka Best Western

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