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“Poor value for this area”

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Country Inn & Suites By Carlson, Topeka West
Ranked #9 of 32 Hotels in Topeka
Certificate of Excellence
Miami
Level 6 Contributor
199 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
“Poor value for this area”
Reviewed November 13, 2013

If you have the time to be reviewing hotels for this area, keep looking. We pulled off the road and it was the nearest hotel. The location is ok. It is near a couple restaurants. The rooms are noisy in every way. Noisy air conditioner, noise from traffic, loud, loud flushing toilet (weird). Breakfast in the morning is a disaster. It is dirty, food is not replenished, empty coffee, empty everything. The tables are cleaned onto the floor. People at the property are not friendly. Enough said.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank LOL305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAVE S, General Manager at Country Inn & Suites By Carlson, Topeka West, responded to this review, December 10, 2013
I am so sorry to hear that you had a bad experience. I assure you that this behavior is not the standard of my staff. We take great pride in making sure our guests are comfortable and satisfied with our services.

Again, I am very sorry to hear of your issues with our hotel. Please give us 2nd chance to make it right.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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342 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
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English first
Glen Carbon, Illinois, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed November 7, 2013

This stay was great! Booked with priceline and some issues for them but hotel was great. Desk manager wonderful and breakfast was great for what we needed! Room was clean which is the one of the only things I worry about in reviews.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Tamika W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Carolina
1 review
Reviewed October 29, 2013

Very poor hotel. Poor food selection. Pool was poorly maintained. Spa was inoperable. AC was awkward to operate and loud. Door between rooms stuck and woke everybody up when opened at night. All around terrible experience. We won't stay at this chain again. Ever!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Carlson at Country Inn & Suites By Carlson, Topeka West, responded to this review, November 2, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

If you would like to discuss your stay further, please contact Corporate Customer Care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gibraltar
Level 5 Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 21, 2013

Stayed here for one night only to visit kansas city on the next morning. I was lively welcomed upon my arrivel, received an upgraded room due to my ClubCarlson status and was able to relax in a large room with a comfortable bed. The hotel staff was able to provide me with sufficient local information upon simple request and remained very friendly and welcoming at all times, much to my delight. The hotel was located near the Interstate yet had no noise disturbances at all. I would defenitly return to this hotel in the future and like to recommend this place to all travellers.

  • Stayed October 2013, traveled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VOYVOY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
topeka
1 review
Reviewed October 8, 2013

I have spent the past two weekends in the Country Inn and Suites. Not only was it a great value but i had a very comfortable and warm stay. I have been in town over the past two weekends for business and received nothing but great service and smiles during my stay. I would highly recommend anyone weather business of pleasure to stay at this hotel. I have already recommend to all of my co workers and owners of my business to stay here when they come in to Topeka.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Kyle N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Topeka, Kansas
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 7, 2013

Hi, My name is Mark. I work as a job site safety and quality control supervisor for a national construction contractor. I have spent an average of 100 to 175 nights per year in hotels for the last 18 years. Our company has a big construction contract in Topeka, Kansas so myself and some co-workers have tried out many different hotels in Topeka this year. Some of the reasons I choose to stay at the Country Inn & Suites are: the competent, friendly staff (Marissa, Channing, Mary, Dorothy, and Chris) who will go out of their way to make sure all guests are comfortable and feel welcome; I have stayed in several guest rooms here this year and all were clean with really comfortable beds; a fantastic variety of hot and cold breakfast foods (waffles, eggs, sausage, biscuits & gravy, bagels, muffins, juices, cereal) served in a clean comfortable dining room with a TV so I can catch up on the news and local weather; nice indoor pool and hot tub; fitness center with television and towels; a dependable elevator; a well equipped/well designed meeting room; dependable high-speed wi-fi I'm using to type this review; a work desk with plenty of electrical outlets; I don't smoke so I appreciate the availability of non-smoking rooms; there is a covered patio out front with tables and chairs; in-room refrigerator and microwave oven are really convenient for snacks, soft drinks and left-overs; two adjacent restaurants means I don't have to drive anywhere to eat; many other restaurants within walking distance or a short drive; close to interstate highway entrance and exit; a wide variety of stores, gas stations, coffee house, a zoo, a beautiful public park nearby where I like to eat my lunch or go for a walk after work; a couple of nice movie theaters close by; and a well lighted ample parking lot. I don't usually take the time to write reviews or take surveys, but this Country Inn & Suites has become my home away from home and I feel compelled to share my thoughts because I haven't been disappointed.

Room Tip: Ground floor rooms are great for pet owners, also close to pool, hot tub, fitness center, soda/snack...
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plattsburg, Missouri
2 reviews
Reviewed October 6, 2013

I travel over a 100 nights each year. This hotel is absolutely the best place I've ever stayed. The rooms are always clean and comfortable. The staff is very knowledgable and professional and the service is outstanding. They go the extra mile by showing genuine care and treat you as if you were a guest in their own home. It is like being with family or friends. They work with you to give you the best value in the Topeka area. The location is great with easy access to the interstate. It is a fun place to stay.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Farwell2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAVE S, Owner at Country Inn & Suites By Carlson, Topeka West, responded to this review, October 8, 2013
Mr.Farwell
Thank You for your kind words regarding our hotel and thank you so much for all your business . I am so pleased that you took the time out of your busy day to complement our staff and our hotel as a whole. It is a wonderful testimony to my staffs hard work and dedication to their profession. Priya is defiantly a huge asset to our Country inn family and I will pass the compliment along to her. Once again thank you for your kind words and we look forward to seeing you soon. You are one of the Best customer. Again thank you so much.

DAVE SANDIR
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Topeka West

Property: Country Inn & Suites By Carlson, Topeka West
Address: 6020 SW 10th Ave, 6020 SW 10th Street, Topeka, KS 66615-3814
Phone Number:
Location: United States > Kansas > Topeka
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Topeka
#7 Romantic Hotel in Topeka
#8 Family Hotel in Topeka
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Topeka West 3*
Number of rooms: 58
Official Description (provided by the hotel):
100% Non Smoking ... more   less 
Reservation Options:
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Also Known As:
Country Inn & Suites Topeka-West Hotel Topeka
Country Inn And Suites Topeka-West
Country Inn Topeka West

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