The reason I chose to stay at the Courtyard was because of the outdoor pool while my husband was working.They say a King room will accommodate 4. But, here is not enough room for even two kids to sleep on the pull out bed, We have four people, so we had to switch rooms. The staff was very nice and quickly allowed us to change after the first night, but to our surprise the three consecutive days our key wouldn't work, It is very inconvenient to find out your key doesn't work day after day. After switching to our new room, we decided to go to the pool. After checking twice,it was 12:00, the pool still wasn't open. The same pool tools I had seen the night before were still out on the deck. So, I asked a staff member about the pool, and she called to find out why it wasn’t open. She said she would call us when maintenance was finished, but we never received a call. Finally, we just went downstairs, and the gate had been unlocked. Looking around the pool area, trash was filled to the top of the trash can, lots of cigarette butts and trash covered the pool deck, and bugs were in the pool. My daughter said the beer box hanging out of the trash can had an expiration date of 2011 on it. It may have been there that long because the trash was piled so high! When I looked in the pool there was a beer tab from a can on the bottom of the 5 foot, and it stayed there during our entire stay, along with an old, worn out water hose that remained there. The whirlpool was closed. It had a blue tarp halfway covering it. Bugs were all over the pool, so I decided to use the net to clean them out myself. I had to do that each day or else swim with the bugs. After about 5 minutes of laying out, my daughter said she smelled gas fumes, and I could smell them, too. Needless to say, we could only stay at the pool for about an hour before you became lightheaded. Windows were filthy and landscape grown up. Not what my perspective of what a Courtyard should look like.Since we couldn’t stay outside for very long, we wanted to use the internet. Once again, a huge Courtyard disappointment…on every device we had: three computers, an Ipad, and three Iphones. We could only get one bar of Wifi, and it was extremely slow. We were often dropped off the network after only five or ten minutes.
My last complaint is how you could hear everything and anything that was going on around you. Every time the people above us walked around you could hear them. So every morning we were up at 7 whether we wanted to be up or not. It was so loud there is no way anyone could have slept in. It was by far the most disappointed I have ever been in a Marriott hotel. I will never stay at this Marriott hotel again.The entrance, lobby, and rooms in this hotel are very nice and pretty, and the beds are comfortable
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- Also Known As:
- Courtyard Tupelo Hotel Tupelo
- Tupelo Courtyard
- Tupelo Marriott