We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't stay here if you are planning on using the pool”
Review of Courtyard Tupelo

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Courtyard Tupelo
Ranked #14 of 26 Hotels in Tupelo
Lancaster, KY
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Don't stay here if you are planning on using the pool”
Reviewed July 29, 2012

The reason I chose to stay at the Courtyard was because of the outdoor pool while my husband was working.They say a King room will accommodate 4. But, here is not enough room for even two kids to sleep on the pull out bed, We have four people, so we had to switch rooms. The staff was very nice and quickly allowed us to change after the first night, but to our surprise the three consecutive days our key wouldn't work, It is very inconvenient to find out your key doesn't work day after day. After switching to our new room, we decided to go to the pool. After checking twice,it was 12:00, the pool still wasn't open. The same pool tools I had seen the night before were still out on the deck. So, I asked a staff member about the pool, and she called to find out why it wasn’t open. She said she would call us when maintenance was finished, but we never received a call. Finally, we just went downstairs, and the gate had been unlocked. Looking around the pool area, trash was filled to the top of the trash can, lots of cigarette butts and trash covered the pool deck, and bugs were in the pool. My daughter said the beer box hanging out of the trash can had an expiration date of 2011 on it. It may have been there that long because the trash was piled so high! When I looked in the pool there was a beer tab from a can on the bottom of the 5 foot, and it stayed there during our entire stay, along with an old, worn out water hose that remained there. The whirlpool was closed. It had a blue tarp halfway covering it. Bugs were all over the pool, so I decided to use the net to clean them out myself. I had to do that each day or else swim with the bugs. After about 5 minutes of laying out, my daughter said she smelled gas fumes, and I could smell them, too. Needless to say, we could only stay at the pool for about an hour before you became lightheaded. Windows were filthy and landscape grown up. Not what my perspective of what a Courtyard should look like.Since we couldn’t stay outside for very long, we wanted to use the internet. Once again, a huge Courtyard disappointment…on every device we had: three computers, an Ipad, and three Iphones. We could only get one bar of Wifi, and it was extremely slow. We were often dropped off the network after only five or ten minutes.
My last complaint is how you could hear everything and anything that was going on around you. Every time the people above us walked around you could hear them. So every morning we were up at 7 whether we wanted to be up or not. It was so loud there is no way anyone could have slept in. It was by far the most disappointed I have ever been in a Marriott hotel. I will never stay at this Marriott hotel again.The entrance, lobby, and rooms in this hotel are very nice and pretty, and the beds are comfortable

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alelau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

141 reviews from our community

Traveler rating
    51
    44
    29
    9
    8
See reviews for
34
32
17
38
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 12, 2012 via mobile

This hotel is beautiful and incredibly up to date! The staff is wonderful and incredibly helpful. Raven, the night manager, was AWESOME! Totally worth it!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessmol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mya P, Manager at Courtyard Tupelo, responded to this review, September 4, 2012
Thank you very much for being our guest, and for writing a fantastic review. We hope we are your choice the next time you are in the area. We are very proud of our renovations, and our associates.

Thank You

Mya Page
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killen, Alabama
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 11, 2012

This place is great!! I stayed a couple nights and the folks there are super nice. The lady who came to check my tv was the best,I had no idea my tv wasnt working and she ended taking care of it. All the ladies were so friendly and they made you feel you was the only one there,and that was pretty cool... I will stay there everytime Im in Tupelo. THANKS LADIES!!

Room Tip: To get a good room,, just stay there!
See more room tips
  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShaneHolden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mya P, Manager at Courtyard Tupelo, responded to this review, September 4, 2012
Thank you so much for staying here and taking the time to review our hotel. We do hope you return in the future, and we will do our best to serve your lodging needs.

Sincerly,

Mya Page
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
80 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed June 9, 2012

My husband was in Tupelo for business and we stayed here. Very nice and well decorated with great staff members. We were very comfortable and when we are back in Tupelo we won't hesitate to stay anywhere else.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JulieBugg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mya P, Manager at Courtyard Tupelo, responded to this review, September 4, 2012
Dear Guest,

Thanking you for staying with us doing you travels. We strive for great hospitality, and I am glad you see that at our location. Please do not hesitate to contact us with your future lodging needs.
We hope to see you again soon.

Yours In Hospatility

Mya Page
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 13, 2012

Mixed bag on our first stay here. They were undergoing renovations so some disruption is to be expected. First off, the front desk clerk was too busy restocking the items in the commisary that it took them 5 minutes to realize we were standing there waiting to check in. Not a good first impression. But she was very nice and apologetic for not seeing us there so it was fine. Room was clean, no complaints there. Bathroom toliet lid would not stay up by itself which was annoying. Bed was super comfy which is the most important part to me in getting a good night's sleep. Typical Marriott bedding which was divine. Breakfast was a disappointment. They ran out of everything except for sausage, bacon, and grits and they had a whole hour to go for breakfast. Granted it was Mother's day but how do you run out of eggs?? Overall we enjoyed our stay and would give them another chance once the renovations are complete to bring this up to a 4 star experience.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J871
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mya P, Manager at Courtyard Tupelo, responded to this review, September 4, 2012
Dear Guest,

Thank you for taking the time to review our hotel. Since your stay we believe we have worked out our renovation "Kinks", and would like the opportunity to exceed your expectations. We hope you come back soon.

Sincerly,

Mya Page
Front Ofice Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 27, 2012 via mobile

If you have to stay in Tupelo or Verona then stay here. The staff without exeption are wonderful

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnEH H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mya P, Manager at Courtyard Tupelo, responded to this review, September 4, 2012
Thank you very much for your kind comments. We sincerly apprecitate your business, and we hope you return with us very soon, to see our new renovated hotel.

Yours in Hospitality

Mya Page
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rogers, AR
Level Contributor
104 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed March 27, 2012

The hotel public areas are currently under construction but the rooms are finished. That being said, cosmetically the rooms are great, but wow...a little money could have been spent on sound proofing. The couple in the next room had a nice evening and we knew every single thing that happened in the hallway. The room door didn't remotely contain any sound at all. The hotel provided a hot breakfast, kind of. It went until 10AM and we got there for breakfast around 9:15. Essentially all of the hot foods were empty and when I asked about that, I was told that the cook was on break. ????? Huh? Some food eventually came out but it was exceptionally slow and in small quantities so we never did get biscuits and gravy, bacon, etc. The price was decent but that was about it.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arkansas_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mya P, Manager at Courtyard Tupelo, responded to this review, September 4, 2012
We do apologize, your experience at our location was not upto our Courtyard standards. We have completed our renovations and hope you give us the opportunity to show our Southern Hospitality. Thank you for taking the time to review our hotel.

Yours in Hospitality

Mya Page
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Tupelo hotels
1.2 mi away
Best Western Plus Tupelo Inn & Suites
0.8 mi away
Holiday Inn Hotel & Suites Tupelo North
0.1 mi away
Holiday Inn Express & Suites Tupelo
Show Prices
Show Prices
Show Prices
1.9 mi away
Hilton Garden Inn Tupelo
1.7 mi away
Hampton Inn & Suites Tupelo/Barnes Crossing
0.8 mi away
Candlewood Suites Tupelo North
Show Prices
Show Prices
Show Prices

Been to Courtyard Tupelo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Tupelo

Property: Courtyard Tupelo
Address: 1320 N Gloster St, Tupelo, MS 38804-1208
Phone Number:
Location: United States > Mississippi > Tupelo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 26 Hotels in Tupelo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Tupelo 3*
Number of rooms: 93
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Booking.com, Travelocity, Marriott, Cheap Tickets, Cancelon and HRS so you can book your Courtyard Tupelo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Tupelo Hotel Tupelo
Tupelo Courtyard
Tupelo Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing